Bellway Reviews 

Very disappointed to write this review. Having spent close to half a million pounds on a house, you do not expect to have tiles fitted in the bathrooms that do not remotely match the sample chosen. Furthermore, you don’t expect the sales manager to decide that she feels these tiles are acceptable and not even entertain discussion on a resolution. This has led me to raise a formal complaint. I am also extremely disappointed that we paid to have our garden turfed to the tune of £800 and the ground underneath has not been prepped, leaving a completely unusable lawn!

Tracy the sales executive at the bellway Elemore branch was superb from the initial enquiry all the way through to completion over a period of months. She was patient and understanding and went out of her way to make sure you were happy. Sadly this type of customer service is lacking these days so it was a nice change to receive exceptional customer service. Tracy has a lovely friendly personality, you will certainly have a great experience. Bellway clearly build to a better standard than their competitors which is quite apparent.

Our agent,Paula Macann
She has been very helpful, she has the knowledge to explain what the delays are.
Held our hand all the way through.
Great support.

All the details explained very well,and we really like floor plan of the house,the location also pretty good,the team mentioned we could visit show homes to get decorating ideas, which was incredibly helpful,overall customar service really good.

We have bought a house with Bellway at Arden Glade in Keresley and we are so glad we chose to buy a property at this site. We have had a such a great journey from start to finish with Bellway, the sales team and site managers have been amazing. Stuart from the sales team has been so kind and always answered our queries and questions in a timely manner. He has been so supportive and always gone out of his way to find things out for us. He has provided excellent customer service and has been so helpful. Caitlin has also been absolutely brilliant, she has always accommodated our needs where she could and helped to find things out when we had questions. She has been so pleasant and did our home demo for us. She’s always listened to us and taken things on board; she’s also provided us with such good customer service. We are so grateful to Stuart and Caitlin for everything they have done and we cannot thank them enough. They definitely deserve a pay rise! We had a couple of issues which they worked promptly to resolve and we were very happy with the outcome. Theresa the manager was also great with helping to resolve any issues, she really listened to us and was so kind in providing us with solutions. We really appreciate everything they have done and we are very happy customers! I feel confident and safe knowing there’s such a good team on site if we need anything and the Arden glade site is absolutely beautiful and we cannot wait to move in soon! Thank you to all the team at Arden Glade site, you have been amazing!

We honestly cannot thank Olivia enough for everything she has done throughout our purchase.

Buying and selling a house is naturally stressful, but our transaction took almost five months and involved a long chain with several delays. Throughout all of that, Olivia was the one constant. She always remained positive, reassuring and approachable, and consistently kept us updated on progress. In all honesty, we often received clearer and more regular communication from Olivia than we did from any of the solicitors involved in the process.

Every email from Olivia, complete with her smiley face, genuinely lifted our spirits during what was at times a very frustrating journey. She always took the time to answer our questions and never made us feel like we were a burden.

She was also incredibly accommodating whenever we wanted to visit our new home, arranging access and making every visit as easy as possible. It really made us feel connected to our future home while we waited for completion.

Olivia is an absolute credit to Bellway. Her professionalism, positivity and communication have been exceptional, and she has made what could have been an overwhelming experience so much easier for us.

Thank you, Olivia. We truly appreciate everything you’ve done for us and wish you all the very best.

J & V

Find the customer service team in Ipswich very rude and unprofessional

We would like to express our sincere thanks to the Bellway team, especially Jess and Tom, for their outstanding support throughout our journey of buying our first home.
From the very beginning, Jess and Tom took the time to understand our needs, preferences, and budget, and they supported us in finding the home that was the perfect fit for our family. Their patience, professionalism, and genuine care made a big difference during what could have been an overwhelming process.
They were always approachable, helpful, and willing to answer our questions, providing guidance and reassurance whenever we needed it.
We truly appreciate all their hard work and dedication in helping us find our new home. Thank you, Jess and Tom, for making this experience such a positive and memorable one.
We would highly recommend Bellway to anyone looking for a supportive and professional team when buying their new home.

Outstanding customer service from the get go. Excellent build quality! The sales staff and site teams go above and beyond to make you feel welcome and at ease.

Paula and the team at Buttercross Meadows have been fantastic from the very start of our buying process. Helping us with the sale of our property to then be able to reserve our dream home. Paula has always been at the end of the phone if we needed anything, she kept us updated with the progress of our home, and she was there with a big smiley face to move us in. Even after moving in day the team have been there if we needed anything. The aftercare has been fantastic too. We absolutely love our new home and can’t thank Paula and the team enough.

They completely lied about service charges, which was actually double to triple what they sold. PLEASE AVOID

Without doubt it is your staff who truly make the difference, no waffle, no excuses just straightforward responsibility and accountability. Information when you need coupled to excellent customer service. To be fair my default score is 7/10 with your team of Mel, Rachel, Ali and Steve and their attitude truly earns a very easy 10/10. The house is an absolutely wonderful home and my wife and I look forward to many happy years and memories in our new Bellway house

Superb service from day one.

Highly recommend if you’re looking for a new home.

The whole Bellway team work to make the purchase as smooth as possible and the end product is high spec and ready to move into.

Absolutely amazing experience!!
Huge shout out to Elliott and Nadine at the Dartford Bellway branch. I have had such a remarkable support throughout the process. I don't think the purchase would have been possible without them. Post purchase experience has been great. I used the legal service they recommended and the whole process felt so easy. I am so glad I went ahead with this purchase. The flat , the service and the purchase process has been outstanding. Thank you so much. I am truly grateful

I cannot recommend Bellway Homes based on my experience. While the sales process was excellent, the level of aftercare and customer service once we moved in has been incredibly disappointing.

Six months after moving into our new home, we still have numerous outstanding snagging issues despite repeated attempts to have them resolved. The lack of urgency, communication and ownership shown throughout this process has been unacceptable.

The situation has become so poor that I have had no option but to raise a formal complaint. Even then, progress has been painfully slow, with promises regularly missed and very little proactive communication from Bellway.

Our main bathroom has effectively been left in pieces for the last seven weeks while we wait for remedial works to be completed. Living in a new-build home that cannot be fully used for such an extended period is simply unacceptable.

To make matters worse, our heating system, including the heat pump, has also failed and we are still waiting for repairs. Having essential systems out of service in a brand-new property raises serious concerns about both build quality and Bellway’s commitment to resolving defects promptly.

I fully appreciate that all new-build homes can have snagging issues. That is not the problem. The real issue is Bellway’s aftercare. It’s how those issues are managed, communicated and resolved that defines the customer experience, and in my case they have fallen well below the standard I expected when purchasing what should have been a premium new home.

Buying a house is one of the biggest financial commitments most people will ever make. Unfortunately, Bellway’s after-sales service has turned what should have been an exciting experience into months of unnecessary stress, inconvenience and frustration.

Based on my experience over the past six months, I would strongly urge prospective buyers to consider not only the quality of the property itself, but also the level of customer support they may receive once contracts have been exchanged.

I contacted Bellway after a balcony paving slab at my property failed during normal use, causing my son’s leg to fall approximately two feet through the balcony surface. Fortunately, he was not seriously injured.

My concern was not simply that a slab had cracked, but that a balcony floor surface failed in a way that created a potential safety hazard.

I provided Bellway with photographs of the failed slab and asked them to explain how they had concluded the damage was the homeowner’s responsibility. To my knowledge, no inspection of the slab, balcony, or support arrangement was carried out.

The only response I received was that the warranty had expired and that the issue was therefore a homeowner maintenance matter. When I raised concerns about the safety implications and asked how this conclusion had been reached without an inspection, I received essentially the same response.

I appreciate that warranties have time limits. However, I would have expected a major housebuilder to take a reported safety incident more seriously, particularly where someone could have been injured.

My disappointment is not just with the outcome, but with what I feel was a lack of investigation and engagement with the concerns raised.

Fantastic customer support shown by Sarah and Elsa at Western Grange and they both have the ability to make the buyers feel comfortable and at ease with the process. Their knowledge of the products available is excellent . Thank you both for your support.

10/10 Developer!!

My partner and I received amazing service from Bellway when purchasing our first, new home. Debbie and Sarah at Parsonage Place were amazing and made the whole process incredibly easy from start to finish. Would 100% recommend Bellway as a developer.

Do not buy with Bellway the service is so poor everything breaks and they then hang up when you call and ignore all emails. I have send endless emails and cc in managers and they all ignore you! No help and please don’t make the mistake and buy with these people! Biggest mistake I have ever made!

Me and my husband visited the Elemore site for a look around after deciding to downsize from a 4 bed detached property that we now own. We had a first class experience from walking through the door at the sales office. We were met by Tracy and Theo who very professional but also very friendly. They both listened to what we were looking for, helping us look for a new home. We were guided through 2 and 3 bedroom properties, advising us very well on each of the properties, helping us decide exactly what we needed and wanted. They were both so very patient as we had lots of things to think about. The area at which the site is located is beautiful, surrounded by some lovely walks which are ideal for our dogs. I would certainly recommend a visit to the site, the service and location are fantastic. Thank you Tracy and Theo, you’re both a credit to Bellway