Bencerandhazelnut Reviews 557

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

The items I received were fantastic quality. They look exactly like the images. No heavy filters changing the tones.

Rated 5 out of 5 stars

Highly, highly recommend Ruby & Team at Bencer and Hazelnut!! Their products are amazing quality, and their jumpers are so so buttery soft. They are my go to children’s clothing store when it comes... See more

Rated 4 out of 5 stars

Ordered 2 WINTER (0) mystery packs and 10 SUMMER (0000-00) mystery packs for my newborn who’s due in September, assuming summer would be summer items but for all my mystery items but one, were jum... See more

Company replied

Rated 5 out of 5 stars

The most amazing high quality beautiful clothing and run from a country town in Australia. What more could an Aussie mama want! Thanks Ruby! Amazing service and quality items. Been buying for years ba... See more

Company replied

Company details

  1. Baby Clothing Shop
  2. Baby shop

Written by the company

We are a small family business, please share with us how much you love our products! For any enquiries please contact hello@bencerandhazelnut.com


Contact info

4.2

Great

TrustScore 4 out of 5

557 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing Quality, Adorable Designs

I am always blown away by the quality of the garments and the cuteness of the designs. Bencer and Hazelnut has easily become a staple in my daughter’s wardrobe. Highly highly recommend.

22 January 2026
Unprompted review
Rated 4 out of 5 stars

Absolutely love the clothes & quality.

Absolutely love the clothes & quality.
Love that they have a wide range of sizes so we can match siblings.

Only downside is shipping times - we’re in WA and usually have to wait forever to get out things. Also preorders are always delayed.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality!

Every item that I’ve purchased from bencer and hazelnut has been such amazing quality and has worn really well.l

24 August 2025
Unprompted review
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Reply from Bencerandhazelnut

Thanks so much, Amy! We are so glad to hear this!! Have a great day x

Rated 5 out of 5 stars

Great business to support

A wonderful loving brand with excellent quality products. Hands down the best baby clothes around. So soft.

21 June 2025
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Reply from Bencerandhazelnut

Hi Alicia, Thank you for your kind words! We appreciate it so much. Ruby x

Rated 5 out of 5 stars

Love the mugs!

Love the mugs!! So sad they are being discontinued!

21 June 2025
Unprompted review
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Reply from Bencerandhazelnut

Thanks Stace! We would so love to keep them! If shipping costs balance out a bit soon we will see what we can do x

Rated 5 out of 5 stars

Amazing quality!

The softest clothes ever! I absolutely love the zip suits for newborns, and the prints are gorgeous. Highly recommend to all!

1 May 2025
Unprompted review
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Reply from Bencerandhazelnut

Thank you so much, Emma!! Really appreciate it x

Rated 1 out of 5 stars

Red garnments leak dye

Purchased some outfits for christmas and spent over $500. In 2 different shirts- the red dye leaked and continued to leak after 3 washes, anything that was white on the shirt turned pink. When I contacted them they tried to gaslight me into saying that all their garnments were prewashed and no red dye would leak, even going as far to say the binding on the sleeves were beige not white to begin with and they couldnt see an issue. I followed the prewash instructions of hand- cold wash only with no soap (which is ridiculous) and the shirt continued to leak dye. Even after multiple photos and multiple emails they would ask for more photos or take weeks to respond if they ever did! I would not recommend unless you intend for your outfits to be worn once. Appalling customer service.

15 December 2024
Unprompted review
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Reply from Bencerandhazelnut

Hi Susannah, thanks for taking the time to leave your review. We appreciate when washing goes wrong it really is upsetting and frustrating. Of the 2 items you emailed regarding, one was a white shirt with pink details - your pictures showed this was covered in a grey marking post wash, this particular item didnt have grey in the print, so as I suggested at the time did look like it may have been impacted by either fabric softener or perhaps a bubble mixture. The other item, the red one, did/does have a beige edge, this goes back a bit futher than me just saying its beige as it has been through our design process, manufactuerer, photographer and to many customers, being one of the most popular Christmas designs we bring back each year. Our washing instructions reflect over a decade of getting to know our customer, we have learnt what our customers are likely to do with their products and based on the age of most wearing the items, often that includes using sensitive wash which may contain natural dyes or essential oils etc, by encouraging a water only cold wash it eliminates the chances of these type of additions which may affect any brand/products in colours like reds, blacks, deep greens etc. It comes from a place of care and desire to see the products live a long and happy life. We have emailed you some pictures taken by the photographer prior to release, I assume there is just a misunderstanding on what colour it actually was and I do apologise you werent happy with your experience. Wishing you all the best x

Rated 4 out of 5 stars

Great products

Great products, can be a be slow on shipping

6 February 2025
Unprompted review
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Reply from Bencerandhazelnut

Thanks so much Sue! Glad you like our products! I think we might be international to you :) Ruby x

Rated 5 out of 5 stars

Best baby gifts

I have a few people close to me expecting recently so I have been buying b&h zippies and matching hats. Some really nice outfits and a couple of swaddles. I'm just waiting for my favourite swaddles to come in stock so I can order some more pieces. Love Kevin, pershal, Paul, piper to name a few.

23 April 2025
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Reply from Bencerandhazelnut

Thanks Sheree! We are grateful for your support always! We have a restock coming soon! Cant wait x

Rated 1 out of 5 stars

Items not sent

I ordered pre order items on Feb 25th, with the website stating dispatch would be in March.
It is now April and I have still not received these items.
There was no communication re: updates, except for fine print on promo emails stating an update would be sent individually on April 1st - I never received this update email.
I reached out to request an update on my order - I was told emails would be sent that evening. Unsurprisingly, I am still yet to receive an email.
So disappointing. As brilliant as the products may be, the mistruths, poor communication and false timeframes override this.
I won't shop with them again, I recommend others avoid also.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

The most amazing high quality beautiful…

The most amazing high quality beautiful clothing and run from a country town in Australia. What more could an Aussie mama want! Thanks Ruby! Amazing service and quality items. Been buying for years back when it was Piperbug. Mugs, swaddles, baby clothing, cotton sheets, its just all beautiful!

9 March 2025
Unprompted review
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Reply from Bencerandhazelnut

Hi there! Thank you so much! Appreciate your kindness and support!! Thank you! x

Rated 5 out of 5 stars

Best products!

I ordered and next minute it was being packed and sent.
All of Bencer and Hazelnuts products are top quality. I love them all

18 February 2025
Unprompted review
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Reply from Bencerandhazelnut

Thank you so much for your review! Have a great day x

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