Entered the showroom and was left to wander around on my own for a bit which was great. Staff member then approached me,told him why I was looking and he directed me to your sleep properly analysis be... See more
Location
Switch location4 East Terrace, Union Square Retail Park, AB11 5RD Aberdeen, Aberdeenshire, GB
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See what reviewers are saying
The whole transaction was excellently handled from store purchase to delivery. Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.... See more
Company replied
Nina was amazing. friendly, helpful and very knowledgeable. She answered all my blithering questions, cleared every confusion and it was nothing short of a perfect customer service experience, 10/... See more
Company replied
Good customer service from the sales team and excellent communication. Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep. The deliv... See more
Company replied
Company details
About Bensons For Beds - Aberdeen
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
4 East Terrace, Union Square Retail Park, AB11 5RD, Aberdeen, Aberdeenshire, United Kingdom
- 1224495862
4.7
Excellent
331 reviews
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Very helpful
Entered the showroom and was left to wander around on my own for a bit which was great. Staff member then approached me,told him why I was looking and he directed me to your sleep properly analysis bed. Then I was shown the mattresses that were advised. Darren was very helpful without being pushy. After trying some of the mattresses I made my decision. Darren processed everything and delivery was arranged. He explained everything I needed to know.
29 October 2026
Impeccable service
Easy to order over the phone. The bed came as advised. Delivery perfect. All staff were very helpful
22 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Aberdeen
Thank you for your wonderful feedback! We are thrilled to hear that you experienced friendly service and found our team to be highly knowledgeable. We always strive to provide the best possible support, and your kind words motivate us to keep up the great work. We look forward to welcoming you back soon!
Team Bensons
Reply from Bensons For Beds - Aberdeen
Thank you for your feedback! We're thrilled to hear that you found the buying process easy. Our team works hard to make it as smooth as possible for our customers. We appreciate your support and look forward to serving you again soon!
Professional in every sense
Friendly knowledgeable staff in store, prompt professional delivery/build
10 October 2026
Reply from Bensons For Beds - Aberdeen
Thanks for your feedback! 😊 We're delighted to hear that our in-store team were friendly, knowledgeable, and able to help you find the right choice.
It's also great to know that your delivery and build service was prompt and professional, helping everything go smoothly from start to finish.
Thank you for choosing Bensons, and we hope you enjoy your new purchase! 🛏️⭐
Excellent service & communication through entire process
Excellent service from purchasing the bed in store to delivery, very happy with our bed. Communication was very good throughout
6 October 2026
Reply from Bensons For Beds - Aberdeen
Thank you for your wonderful feedback Shona! We're thrilled to hear that you had an excellent experience from start to finish. Our team works hard to ensure great communication and service. Enjoy your new bed, and we look forward to seeing you again,
Megan | Customer Care Specialist
Quality Bed From Bensons.
I was happy to receive updates on the construction of my bed.
The date I was initially given for the delivery was the date that it arrived and at the time specified, by
Andy Mac and Andy P.
This took approximately 10 minutes.
They removed all of the packaging.
I am very happy with the quality of my bed.
I would have preferred to have been asked before the delivery drivers left if they could tell me if the wheels could be locked as the bed moves around easily on the laminate flooring and just to check that I was happy with my bed.
They left before I could check.
Overall happy with my purchase.
Thank you. Susan Cook
5 October 2026
Reply from Bensons For Beds - Aberdeen
Thank you, Susan, for your detailed feedback! We're thrilled to hear you love your new bed and that our team delivered on time. We appreciate your suggestion about checking in before leaving and will ensure our drivers do so in the future. Your satisfaction is our priority!
Really helpful sales person
Really helpful sales person. No pressure selling. No hovering just let me look and take my time. Answered all my questions. First time I have bought from Bensons. Awaiting my delivery which I am hoping is as good as the service so far.
2 October 2026
Reply from Bensons For Beds - Aberdeen
Thank you for your kind words! We're thrilled to hear you had a positive experience with our sales team. We believe in letting our customers take their time, and we're glad you felt supported. We look forward to delivering your order and hope you love it just as much!
The service from your sales person Kelly
20 September 2026
Reply from Bensons For Beds - Aberdeen
Thank you for your kind words about Kelly! We are thrilled to hear that you had a great experience with her. Our team is dedicated to providing excellent service, and we appreciate your feedback. We look forward to serving you again soon!
Everything from sales to delivery was…
Everything from sales to delivery was superb- would highly recommend Bensons
21 September 2026
Reply from Bensons For Beds - Aberdeen
Thank you so much for your fantastic review! We're thrilled to hear that you had a superb experience with us from sales to delivery. Your recommendation means the world to us. We look forward to serving you again in the future!
A very average experience
The purchasing process in shop was good/fine.
The delivery was put into my garage, not upstairs as discussed during the purchasing process (also gave this feedback on courtesy phone call received after the delivery). I had to split boxes up to carry upstairs on own, which was okay.
I was most disappointed at the instructions. I was doing self assembly (and as a design engineer know how to read drawings) and found 1 step in the instructions is wrong.
17 September 2026
Reply from Bensons For Beds - Aberdeen
Hello Mr Allan,
We're pleased to hear that you were happy with the purchasing process in store. However, we're sorry that the delivery did not meet the expectations set at the time of purchase and that you had to move the items upstairs yourself.
We're also disappointed to learn about the issues you encountered with the assembly instructions. We appreciate your comments, particularly given your experience as a design engineer, and we will ensure your feedback regarding the incorrect assembly step is passed on to the relevant team for review.
Thank you again for taking the time to share your experience,
Megan | Customer Care Specialist
Dream bed Bensons for beds is the one
Darren we got he was very helpful seeing us to we wanted truthful it was a delight to go into the store and not having sales people ignoring you or the other is trying to sell you a bed 5mins in the door Darren spoke us through the computer bed and left us to it until he knew we were ready to come off it and he found our perfect bed it was like lying in a bears arms when I lay on it well we bought one just over a year ago from them that have adverts Beds to go we were given a story sounded good but it ended we go to bed and end up lying in our holes our body's made a bed is for a few good year but we were done out of our money and our body's are sore so can't wait till wed and get my new bed Thanks to Bensons for bed good work guys
19 September 2026
Reply from Bensons For Beds - Aberdeen
We are truly grateful for your wonderful feedback and the five-star rating. It is fantastic to hear about your positive experience with our team member and how they helped you find the perfect bed. We understand the importance of a comfortable and supportive bed, especially after a previous disappointing purchase. We are so pleased that you found exactly what you needed with us, and we appreciate you sharing your story. We are committed to ensuring our customers find lasting comfort.
Team Bensons
Reply from Bensons For Beds - Aberdeen
Thank you for your kind words! We're thrilled to hear that our staff made a positive impression. We strive to provide excellent service and support to all our customers. We look forward to seeing you again soon!
Reply from Bensons For Beds - Aberdeen
We're happy to hear that you had a good experience with us. We appreciate your positive feedback!
Team Bensons
The way you deal with customers is very…
The way you deal with customers is very patient and kind, and I am very happy to have purchased from your company. Thank you.
13 September 2026
Reply from Bensons For Beds - Aberdeen
Thank you so much for your kind words! We strive to provide the best service possible and it's wonderful to hear that you had a positive experience. Your satisfaction means everything to us. We look forward to serving you again!
Reply from Bensons For Beds - Aberdeen
Hi Ronald,
Thanks for your review! We're delighted everything is going smoothly so far. We can't wait for your bed to arrive,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Aberdeen
Thank you for your wonderful feedback! We're thrilled to hear that you found our staff brilliant. We take pride in providing excellent service and appreciate your support. We look forward to welcoming you back soon!
Service in shop and after sales
28 August 2026
Reply from Bensons For Beds - Aberdeen
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service both in the shop and after your purchase. Our team is dedicated to providing excellent support, and your satisfaction means the world to us. We look forward to serving you again!
Good night sleep slick designed bed
15 August 2026
Reply from Bensons For Beds - Aberdeen
We're so pleased you're enjoying a good night's sleep on your stylish new bed! Thank you for your wonderful feedback.
Team Bensons
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