Bensons For Beds - Aintree Reviews 

453
TrustScore 5 out of 5

4.8

Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB


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Rated 5 out of 5 stars

I bought a mattress from the Aintree store. I knew which brand I wanted. There was absolutely no pressure from staff and I was helped to make a decision on what degree of firmness suited me best. Cust... See more

Rated 5 out of 5 stars

We are so glad we chose Bensons for beds for our recent purchase. Staff were very friendly, helpful and in formative. We were given regular updates by email letting us know when the delivery woul... See more

Company replied

Rated 5 out of 5 stars

Claire at the Aintree branch made the whole buying process really easy. We weren’t sure what type of mattress we needed, but her product knowledge and guidance was excellent. She let us try multiple b... See more

Company replied

Rated 3 out of 5 stars

Service from start to finish was really good. Sales were helpful and delivery was as should be expected. However, disappointed with the quality of the mattresses - a high price for average quality and... See more

Company replied


Company details

  1. #76 of 227 best companies in Bedroom furniture shop
  2. #42 of 115 best companies in Bed shop
  3. #28 of 87 best companies in Bedding Shop
  4. #28 of 86 best companies in Mattress Shop

About Bensons For Beds - Aintree

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, United Kingdom

  • 1515251782

4.8

Excellent

TrustScore 5 out of 5

453 reviews

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4.8

All reviews

(453)

25,578 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

I bought a mattress from the Aintree store. I knew which brand I wanted. There was absolutely no pressure from staff and I was helped to make a decision on what degree of firmness suited me best. Customer service throughout the selection and buying process was first class and everything was explained clearly.

11 August 2026
Rated 5 out of 5 stars

Very good service

Sales colleague was very attentive to our needs, no pushy tactics and offered a wide variety of services.

3 August 2026
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Reply from Bensons For Beds - Aintree

We're so pleased to hear that our sales colleague was attentive to your needs and offered a wide variety of services without any pushy tactics. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Excellent customer service

Was looking online, had a live chat. Spoke with a woman & she helped me through the whole thing, placed the order for me & got a delivery date of my choosing

31 July 2026
Unprompted review
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Reply from Bensons For Beds - Aintree

We're so glad to hear our team provided such helpful assistance with your order and delivery! We appreciate you sharing your positive experience.

Team Bensons

Rated 5 out of 5 stars

Brilliant experience from Bensons.

We are so glad we chose Bensons for beds for our recent purchase. Staff were very friendly, helpful and in formative.
We were given regular updates by email letting us know when the delivery would go ahead within a 2 hour time slot.
Delivery guys were great very professional and helpful.
Will recommend to family and friends.
Thanks for your time .

20 July 2026
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Reply from Bensons For Beds - Aintree

Thank you for your wonderful review! We're delighted to hear that our friendly and helpful team made your experience a positive one. It's great to know our updates kept you informed and that our delivery team provided professional service. Thank you for recommending us to your family and friends. We really appreciate your support and hope you enjoy your new purchase!😊

Rated 3 out of 5 stars

Service from start to finish was really…

Service from start to finish was really good. Sales were helpful and delivery was as should be expected. However, disappointed with the quality of the mattresses - a high price for average quality and we disagree they could be used by adults on occasion.

16 July 2026
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Reply from Bensons For Beds - Aintree

Thank you for your feedback. We're glad to hear that the sales and delivery service met your expectations. However, we're truly sorry to learn of your disappointment with the mattress quality, especially given the price. We appreciate you bringing this to our attention.

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Excellent service from all.

13 July 2026
Unprompted review
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Reply from Bensons For Beds - Aintree

We are so pleased to hear that you received excellent service from our team. Thank you for your positive feedback!

Rated 5 out of 5 stars

Bensons beds are the best.

Great customer service and products. Delivery on time , respectful and knowledgeable staff.

13 July 2026
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Reply from Bensons For Beds - Aintree

We're so pleased to hear you received great customer service and products. It's wonderful to know your delivery was on time and that our staff were respectful and knowledgeable. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Helpful staff

Easy process Aisling was so helpful and knowledgeable, good choice of mattresses no pressure .Thank you

2 July 2026
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Reply from Bensons For Beds - Aintree

We're so pleased you found the process easy and appreciated the helpful and knowledgeable assistance. It's wonderful to hear you had a good choice of mattresses without any pressure. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

From the time I walked into the store…

From the time I walked into the store until the time arrived for delivery of my new bed I found every staff member to be most efficient and helpful. The service I received from each department was second to none.

26 June 2026
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Reply from Bensons For Beds - Aintree

We're so pleased you found our staff efficient and helpful throughout your experience. It's wonderful that the service you received was exceptional. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Excellent

Excellent service from start to finish thank you

22 June 2026
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Reply from Bensons For Beds - Aintree

We're so glad you had excellent service. Thank you!

Team Bensons

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff, friendly service, didnt try to push extra services on you, delivery date was close to estimated one,

18 June 2026
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Reply from Bensons For Beds - Aintree

We're so pleased you received friendly service and helpful staff. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Great experience

Alisha was great from the Aintree store. Lovely staff, so helpful.

6 June 2026
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Reply from Bensons For Beds - Aintree

We are so pleased our team provided such helpful service. Thank you for your kind words!

Team Bensons

Rated 1 out of 5 stars

Waited to long for wardrobe wardrobe s..4days…

Waited to long for wardrobe s..4days after finally got them fitted still can’t use them because I have have got to fix inside myself because the fitter didn’t do it the way I wanted it .he seemed to be in a rush.

12 June 2026
Bensons For Beds - Aintree logo

Reply from Bensons For Beds - Aintree

We’re sorry to hear about the delay to your wardrobes and the issues following installation. We apologise that the fitting did not meet your expectations and that this left you unable to use them straight away. Your feedback will be shared with the relevant teams for review. Thank you for bringing this to our attention.

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