The sales advisor (John), was extremely helpful and professional, made my experience easy and fuss free. Not over selling anything or overbearing, straight to the point and 100% about myself and my wi... See more
Company replied
Location
Switch locationUnit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ Altrincham, Cheshire, GB
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See what reviewers are saying
The lady who served / helped us was lovely and extremely knowledgeable. She led us through the different types of mattress from soft to hard with different spring set ups and even let us go past th... See more
Company replied
Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us... See more
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Jonathon was very knowledgeable and attentive being able to answer all our queries about the bedroom furniture we wanted. The buying process was smooth and efficient.
Company details
About Bensons For Beds - Altrincham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ, Altrincham, Cheshire, United Kingdom
- 1619282704
4.6
Excellent
352 reviews
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Reply from Bensons For Beds - Altrincham
Thank you for your feedback! We’re delighted to hear everything was well‑organised and that you were kept updated throughout. It’s great to know your delivery experience went smoothly too. We really appreciate you taking the time to share this,
Megan at Customer Care
Very friendly and helpfull
19 February 2026
Reply from Bensons For Beds - Altrincham
Thank you for your feedback! We’re delighted to hear you received very friendly and helpful service. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Reply from Bensons For Beds - Altrincham
Thank you so much for leaving us 5 stars Mr Wright! We’re delighted to hear you found the staff fantastic — we really appreciate your kind words,
Megan at Customer Care
Positive experience
The staff were very helpful, professional and Informative
Becky gave good advice and was polite and very friendly, making this purchase a positive experience.
15 February 2026
Reply from Bensons For Beds - Altrincham
We appreciate your positive feedback! We're happy to hear that our staff was helpful, professional, and informative, making your purchase a positive experience.
Stewart - Team Bensons
Straight Forward Transaction & Delivery. Friendly Staff at all Stages.
Overall, a straightforward transaction in the store when we decided on which divan & mattress suited us. The date we agreed on for the delivery in February went ahead as planned. As promised, a telephone call was made about 40 minutes before delivery time by the delivery team, and these staff members were very helpful throughout.
We are overall satisfied with the bed and base, although on unpacking, we did find a crack in one drawer. This was the drawer where the bag of four slider feet were and we assume this crack happened during transport, as the bag could move freely in the drawer. This is why we only give four rather than five stars, and if an available choice, we would have given 4.5 stars.
12 February 2026
Reply from Bensons For Beds - Altrincham
We appreciate your feedback and are glad the transaction and delivery went smoothly. We're sorry to hear about the crack in the drawer and will look into how to prevent this during transport. Thank you for bringing this to our attention.
Reply from Bensons For Beds - Altrincham
We appreciate you sharing your experience with us. We're happy the team was helpful and supported you in making your decision!
John the salesman was very helpful
John the salesman was very helpful, listened to what we were looking for. Advised us to try different bed.
5 February 2026
Reply from Bensons For Beds - Altrincham
We're glad you found the assistance you needed. It's wonderful to know that the advice to explore different options was beneficial for you. Thank you for your feedback.
Buying a new bed the easy way
Very nice experience, Jack spoke and explained our options and was very helpful.
Thank you
21 January 2026
Reply from Bensons For Beds - Altrincham
We're happy to hear that you had a nice experience! It's great to know that our team member was helpful in explaining your options. Thank you!
Bed Sales
John, the sales representative was extremely polite and knowledgeable - no pressure applied and all matters explained clearly.
14 January 2026
Reply from Bensons For Beds - Altrincham
We appreciate you sharing your experience! We're happy to hear that our sales representative was polite, knowledgeable, and clearly explained everything without pressure.
A fabulous experience
A fabulous experience. From arriving in the shop, to trying the beds out, to signing the paperwork, to comms about delivery and finally, delivery. Can’t fault them at all. Thank you. (And the mattress is great too!!)
18 January 2026
Reply from Bensons For Beds - Altrincham
We're happy to hear you had a fabulous experience with us, from start to finish! It's great to know that you're enjoying your new mattress. Thank you for your positive feedback.
Great friendly service from John. Very helpful and knowlegeable
Fantastic service from buying the bed , right through to delivery. We were kept informed regarding delivery date and time. Very friendly and helpful service throughout.
12 January 2026
Reply from Bensons For Beds - Altrincham
We’re delighted to hear your experience was fantastic from purchase to delivery, with clear updates throughout. Thank you for your positive review – Lauryn at Customer Care 💜
Good service and quality
My granddaughter got her bed from Bensons so went in to look the staff are so friendly and polite and couldn’t do enough to help I tried a few mattresses till I got the right one for me
Prices are very reasonable and quality is very good
It was delivered when I wanted it and the men were very helpful can’t fault Bensons at Altrincham would definitely recommend them
8 January 2026
Reply from Bensons For Beds - Altrincham
Thank you so much for your lovely review! We’re delighted to hear our Altrincham team made you feel so welcome and supported while you found the perfect mattress. It’s great to know you’re happy with the quality, price, and helpful delivery too. We really appreciate the recommendation — enjoy your new bed!
Thanks again for your support—it means a lot!
Megan at Customer Care
Staff member Becca was very helpful and…
Staff was very helpful and knowledgeable and gave time to consider options without pressure
Was an easy no hassle purchase once we decided
7 January 2026
Reply from Bensons For Beds - Altrincham
Thank you for your feedback Lucy! We’re delighted our team was helpful and gave you the time and space to make the right choice without any pressure. We’re glad the process was smooth and hassle-free,
Megan at Customer Care
New mattress
Excellent, friendly and professional service. Gave us plenty of time to make our decision, with helpful advice along the way. Very impressed. Becca was so helpful, without pressuring us in any particular direction.
30 December 2025
Reply from Bensons For Beds - Altrincham
We appreciate you sharing your experience with us. We're happy to hear that you received excellent, friendly, and professional service with helpful advice and no pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Very good service
Very good service, knowledgable and gave us time to choose our mattress
15 December 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that you received very good service and had enough time to choose your mattress. Thank you for your positive feedback.
Fantastic customer service
The customer service was great from the start from the sales assistant to delivery.
A specific thanks to Chris from the altrincham branch who went above and beyond.
8 December 2025
Reply from Bensons For Beds - Altrincham
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart. - Team Bensons
Mattress purchase
John at Altrincham Bensons for Beds was a pleasure to deal with, super helpful and friendly, helped us find the right mattress for our needs without pressure to choose particular products. Would defo shop there again.
3 December 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that you had such a positive experience at our Altrincham location. We appreciate your kind words and are glad we could help you find the perfect mattress. Thanks for your feedback!
– Thank you, Jess- Team Bensons
Reply from Bensons For Beds - Altrincham
We appreciate your positive feedback regarding our excellent service! We are happy you had a great experience.
Service above and beyond
Chris Rogers the manager of Bensons beds at Altrincham arranged the rescheduling of my original order.Which was based on, delivery of beds and mattresses from 2 seperate companies and an lnstallation and disposal operative All needed to be received together on same day. I was apprehensive that 2 seperate drops could go wrong.His actions in reassuring me and arranging a single drop of all items, with supply, fit, installation and clearance, allowed me to relax.Everything worked out perfectly on the day. My thanks to Chris and his team.
26 November 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
Thank you for sharing your experience! We’re delighted to hear that Chris and the team at our Altrincham branch provided such excellent support. It’s great to know Chris reassured you and arranged everything seamlessly, ensuring your delivery, installation, and disposal all happened perfectly on the same day. Your kind words mean a lot to us and reflect the level of service we strive to deliver.
Thank you for your positive review 💜 – Lauryn at Customer Care
Best Bensons shop l have been in
Best Bensons shop l have been in. Jonathan was especially informative and extremely patient.
26 November 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that you had such a positive experience in our shop. We appreciate your kind words and are glad our team could assist you so well,
Megan at Customer Care
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