The sales advisor (John), was extremely helpful and professional, made my experience easy and fuss free. Not over selling anything or overbearing, straight to the point and 100% about myself and my wi... See more
Company replied
Location
Switch locationUnit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ Altrincham, Cheshire, GB
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The lady who served / helped us was lovely and extremely knowledgeable. She led us through the different types of mattress from soft to hard with different spring set ups and even let us go past th... See more
Company replied
Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us... See more
Company replied
Jonathon was very knowledgeable and attentive being able to answer all our queries about the bedroom furniture we wanted. The buying process was smooth and efficient.
Company details
About Bensons For Beds - Altrincham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ, Altrincham, Cheshire, United Kingdom
- 1619282704
4.6
Excellent
352 reviews
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Sales man John was so helpful he was…
Sales man John was so helpful he was very patient with us because we keeper changing our minds on ordering he advised us well . He was very nice and friendly and we would ask for him again
7 August 2025
Reply from Bensons For Beds - Altrincham
Thank you for your kind words! We're thrilled to hear that John went above and beyond to help you with your order. We'll be sure to pass on your compliments to him and hope to see you again soon, Megan at Customer Care
The company have a wide range of beds…
The company have a wide range of beds on display. I am impressed by the build-quality and the personal service.
30 July 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
Thank you for your kind words! We strive to provide our customers with a diverse selection of high-quality beds and personalised service. We're delighted to hear that you were impressed with our offerings. It's customers like you that make our job so rewarding. See you again soon, Megan at Customer Care
I was able to look online at different…
I was able to look online at different mattresses. choose the firmness, very important to me ,pay for recycling of my old mattress.The mattress was delivered efficiently and put on my bed by two very cheerful ,pleasant and obliging men. even though I live on the first floor of an apartment block.It was in this world of indifferent service a good experience.
17 July 2025
Reply from Bensons For Beds - Altrincham
Thank you for sharing your positive experience with our mattress selection and delivery process! We take great pride in providing excellent customer service, and we are thrilled to hear that our team members made your experience a pleasant one. We appreciate your business and hope you enjoy your new mattress, Megan at Customer Care
Thanks for Jonh really helpful
9 July 2025
Reply from Bensons For Beds - Altrincham
Thank you so much for your kind words! We're glad to hear that John was able to provide you with great assistance. Our team works hard to ensure great service for all of our customers, Megan at Customer Care
Reply from Bensons For Beds - Altrincham
Thank you for the kind words! We're delighted to hear that you had a positive experience with our service and prices. Your satisfaction means everything to us, and we look forward to seeing you again soon. Megan at Customer Care😊🎉
Thank you to Becca at the altrincham…
Thank you to Becca at the altrincham store we managed to get the perfect frame and mattress she made sure it was the right mattress for us. There was no pushy sales like other places we tried and the quality and the customer service is exceptional compared to other stores. Amazing help from Becca x
3 July 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
Thank you for your kind words! We're so glad Becca was able to provide you with exceptional customer service and help you find the perfect frame and mattress. We truly value your satisfaction and thank you for choosing us, Megan at Customer Care
staff are very friendly and helpful and…
staff are very friendly and helpful and deliverer drivers are also good
2 July 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
Thank you for the positive feedback! We strive to provide excellent customer service and are thrilled to hear that our staff and delivery drivers have delivered a great experience for you. We appreciate your support! Megan at Customer Care✨🚚☺️
Excellent but not overpowering…
Excellent but not overpowering attention with Becca.
Fast and efficent delivery date.
Brilliant and polite delivery and placement of mattress.
Just what you expect but great when it happens.
Becca was a great ambassador for your company
16 June 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
We appreciate your positive feedback! It's great to know that you were pleased with the service and the efficient delivery. We're happy our team provided a brilliant experience and that everything met your expectations. Take care, Megan at Customer Care
Fantastic service
Fantastic service. No pressure sales, Good advice when showing the different bed and mattress options. A friendly and helpful team.
25 June 2025
Reply from Bensons For Beds - Altrincham
We appreciate you sharing your experience! We're happy to hear that our team provided friendly, helpful advice without sales pressure as you explored our bed and mattress options. Take care, Megan at Customer Care
🌹Rose
I received very pleasant and helpful assistance from the store Manager Chris. He answered all my questions regarding the mattress that I had chosen. Service matters and I’m pleased to say I received it. Thank you.
12 June 2025
Reply from Bensons For Beds - Altrincham
We appreciate you sharing your positive experience! We're happy to hear that you received helpful assistance and that all your questions were answered. Providing excellent service is important to us. Take care, Megan at Customer Care
Lovely experience
Lovely experience… Becca was friendly & knowledgeable, listened to what we needed and gave us the information to make an informed decision. No pushy sales patter and felt we could say no at any time.
15 June 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
We're happy to hear that you had a lovely experience Julie. It's great to know the provided information helped you make an informed decision without any pressure. Thanks for your feedback, Megan at Customer Care
It was good experience in terms of…
It was good experience in terms of environment and staff.Many options and deals in Mattress are available. , Chris supported and guided us in better way. Thank you.
1 June 2025
Reply from Bensons For Beds - Altrincham
We're happy you found our environment and staff helpful! It's great to know you appreciated the mattress options and support. Thank you for your feedback Mukesh, Megan at Customer Care
Excellence and friendly service
We dealt with the manager of the store, Chris, who dealt with our issue in Very professional and friendly way and we reached an amicable solution
30 May 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
We're happy to hear that the issue was resolved professionally and to your satisfaction. We appreciate your positive feedback and are glad we could find a solution. Take care, Megan at Customer Care
Chris from the Altrincham store was…
Chris from the Altrincham store was really helpful in making us understand what mattress we should choose. We ended up buying via the online store but the store themselves deserve lots of credit.
28 May 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that the Altrincham store provided such helpful guidance! It's great to know that the team's expertise assisted you in making an informed decision, even when purchasing online. Thank you for sharing your positive experience, Megan at Customer Care
Helpful and good choice
30 May 2025
Reply from Bensons For Beds - Altrincham
We're happy you found it helpful and a good choice. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer care
I am glad that shop offered good…
I am glad that shop offered good quality of furnitures and also staffs were very helpful especially Ms Janet. I was completely impressed with her professionalism and customer service.
29 May 2025
Reply from Bensons For Beds - Altrincham
We appreciate you taking the time to share your experience. We're happy to hear that you found our furniture to be of good quality and that our staff were helpful. It's great to know that you were impressed with the service. Take care, Megan at Customer care
They have a good team and always have…
They have a good team and always have time available for me
4 May 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that our team is available when you need us. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer care
Reply from Bensons For Beds - Altrincham
We're happy to hear that you felt welcome and cared for right away. Thank you for your kind feedback; we appreciate it greatly. Take care, Megan at Customer Care
excellent service in broadheath shop…
excellent service in broadheath shop friedly and knowledgable about products and delivery
10 May 2025
Reply from Bensons For Beds - Altrincham
"Thank you for taking the time to share your experience with us! We're thrilled to hear that our team in Broadheath provided you with excellent service and product knowledge. We strive to provide top-notch delivery as well. We appreciate your support and hope to see you again soon!" #CustomerSatisfaction #FriendlyService #KnowledgeableStaff
Delivered gaming bed with no tv then…
Delivered gaming bed with no tv then delivered this a week later and fitter said it was faulty but B4B are saying they are not liable and to claim from fitter (who I got from them) but hd is saying it was delivered faulty.
29 January 2025
Reply from Bensons For Beds - Altrincham
Hi there! We apologise for any inconvenience this may have caused. Our team is always willing to assist with any issues you may have. Please reach out to our customer service team and we will work to find a resolution together.
Thank you,
Team Bensons
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