We found the showroom in Aylesbury very well laid out and easy to to brouse around whilst choosing a suitable bed. The young lady who attended to us was extremely patient and helpful. We were r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a single Slumberland memory mattress from this store and I’m really pleased with how comfortable it is. I thought I would have to pay more for a mattress like this so I am also happy with the... See more
Company replied
The delivery team professionalism was on higher level. I received the confirmation email about timeslot a few days before delivery and on the day of delivery 30 minutes before arrival they've called m... See more
We bought a new king size mattress. The price was little higher and there wasn’t much discount available for us in my view, considering that we paid for delivery and again for removing the old mattres... See more
Company details
- #79 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Aylesbury
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Vale Retail Park, HP20 1DH, Aylesbury, Buckinghamshire, United Kingdom
- 1296336103
4.7
Excellent
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No pressure to purchase and the delivery was painless
The purchase was easygoing with no pressure to buy
The delivery guys were very helpful.
6 March 2026
Reply from Bensons For Beds - Aylesbury
Thank you so much for your lovely review! We’re really pleased to hear your purchase was relaxed and pressure‑free, and that our delivery team were so helpful.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
The Superb Duo
The clear communication, the timely delivery, the brilliant service, the excellent customer service, the meticulous assembly, the jolly fellows and the examplary behaviour. Benson for Beds customer service and delivery team deliver one the best customer service examples of my life.
3 March 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
Zubair Sadozai,
We appreciate your fantastic review! It's wonderful to hear that our communication, delivery, service, assembly, and team's behavior all exceeded your expectations. Thank you for sharing your positive experience.
Stewart - Team Bensons
Good knowledge and friendly staff
4 March 2026
Reply from Bensons For Beds - Aylesbury
Emma,
We appreciate you pointing out our staff's knowledge and friendliness! We are so glad you had a great experience.
Team Bensons
Reply from Bensons For Beds - Aylesbury
Skye,
We appreciate your feedback and are so happy to hear our team was helpful and easy to talk to! Thanks for the five-star rating.
Team Bensons
Excellent service
From excellent service in store to an excellent and super speedy delivery service from Andrew and Graham, we have been very pleased with our Bensons experience. Would highly recommend the Slumberland Naturals Ultimate Wool mattress too.
17 February 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
Elise,
We're pleased you were happy with the service in store and the super speedy delivery. We appreciate your recommendation of the Slumberland Naturals Ultimate Wool mattress. Thanks for sharing your experience!
Team Bensons
Great experience in store
The team in store were super friendly, knowledgable but not too pushy.
25 January 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
Thank you for the lovely feedback! We’re so glad to hear the team were friendly, knowledgeable, and gave you plenty of space to browse. We really appreciate you taking the time to share your experience,
Megan at Customer Care!
Delivery was done on time
Delivery was done on time. The bed was ensembles and we were asked to checked. Everything was done as expected. Many thanks to the delivery team.
17 February 2026
Reply from Bensons For Beds - Aylesbury
Thank you for your lovely review Nicole! 😊 We’re so pleased to hear your delivery arrived on time, the bed was assembled for you, and everything was checked to make sure it was just right. Many thanks to the delivery team indeed — we’ll be sure to pass on your kind words,
Megan at Customer Care
Friendly and helpful member of staff…
Friendly and helpful member of staff who was knowledgeable too
10 February 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
We're so glad a friendly, helpful, and knowledgeable staff member assisted you! We appreciate your positive feedback.
- Jessica at Team Bensons
The sales advisor in the store was very…
The sales advisor in the store was very knowledgeable and did not pressurize us into a sale. The after sales experience was also good with the company keeping us informed at all times on the progress of our order. The delivery team was also prompt and efficient.
31 January 2026
Reply from Bensons For Beds - Aylesbury
Thank you so much for your lovely feedback Stephen! 😊 We’re delighted to hear your sales advisor was knowledgeable and gave you plenty of space without any pressure. It’s also great to know you felt well‑informed throughout the process and that our delivery team were prompt and efficient. We really appreciate you choosing us,
Megan at Customer Care
Great service from beginning to end!
Great service from beginning to end!
Bensons for beds are awesome! Their sales staff offer the best non biased advice and we've ended up with the most lovely looking and comfortable bed.
They kept us extremely well informed with regular text messages and emailed updates when they issued a firm delivery date and ETA.
On the day prior to delivery, the drivers called to check that we would be ready for delivery. They also called on the day to confirm the time.
All in all, I'm glad to have given Bensons another order for a new bed and would not go elsewhere for when the time comes around to replace the bed we now have.
31 January 2026
Reply from Bensons For Beds - Aylesbury
We're happy to hear that you received great service from beginning to end and that you are pleased with your new comfortable bed. It's great to know that you were well-informed with regular updates. Thank you for your continued support,
Megan at Customer Care
Excellent service
Excellent service from Faz (Bensons, Aylesbury). She knew when to let us browse and when to come over to offer advice. She was knowledgeable and very helpful.
25 January 2026
Reply from Bensons For Beds - Aylesbury
We're happy to hear that you received excellent service! It's great knowing our team member knew when to offer advice and was knowledgeable and helpful. Thanks for your review.
Sales and delivery team both very…
Sales and delivery team both very helpful and friendly.
20 January 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
We're glad to hear that our sales and delivery teams were both helpful and friendly! We appreciate your positive feedback.
Worst place if you are thinking to buy…
Worst place if you are thinking to buy a bed and matress .
They charge you 20 % on return
If its a combined purchase , the 20 % for everything you brought.
Worst experience ever
22 January 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
Thank you for taking the time to leave your feedback. I’m really sorry to hear about your experience — I completely understand how frustrating it must be when a bed doesn’t fit as expected.
Our returns policy does include fee's if our items dont fit in your property. However, we always aim to make sure customers are fully informed of this at the point of sale, and I’m sorry if this wasn’t clear for you.
I am sorry for the disappointment caused. Thank you again for sharing your experience,
Megan at Customer Care
Really helpful service
Really helpful service , very patient gave us lots of time to make a decision.
19 January 2026
Reply from Bensons For Beds - Aylesbury
We appreciate you sharing your experience. We are happy to hear that our service was helpful and that we gave you ample time.
Good quality bed and mattress at a…
Good quality bed and mattress at a reasonable price. Loads of choice in their showroom, good advice whilst trying to choose and no hard sell.
Delivered when agreed, good communication, friendly delivery drivers. Delivered the bed and mattress to the room.
17 January 2026
Reply from Bensons For Beds - Aylesbury
We're happy to hear you found a good quality bed and mattress at a reasonable price. It's great to know you appreciated the showroom selection, helpful advice, and the delivery service. Thank you for your positive feedback.
Excellent service from mrsstart to finish
Excellent service from start to finish
12 January 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
We appreciate your kind words! We are happy that you experienced excellent service from the beginning to the end.
Ashley was really knowledgeable and…
Ashley was really knowledgeable and helpful with helping us choose the right bed and mattress. He was also very patient and understanding as we had a one-year-old with us. Great service can’t wait for our bed to arrive.
2 January 2026
Reply from Bensons For Beds - Aylesbury
Thank you so much for the wonderful review Miss Earl! 😊
We’re delighted to hear that Ashley was knowledgeable, helpful, and so patient while you chose the perfect bed and mattress — especially with a little one in tow!
We’re thrilled you had such a great experience, and we can’t wait for your new bed to arrive too. If you need anything at all in the meantime, we’re always here to help.
Best Wishes,
Megan at Customer Care
The lady was very helpful and my…
The lady was very helpful and my purchase was done quickly and expertly
3 January 2026
Reply from Bensons For Beds - Aylesbury
We appreciate you sharing your experience. We're so happy to hear that our staff was helpful and your purchase was quick and expertly done! Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Aylesbury
We're so happy we could quickly assist you in selecting the right mattress. Thank you for your positive feedback; we appreciate it. Thank you for your positive review – Lauryn at Customer Care 💜
Unfortunately I ordered a small double…
Unfortunately I ordered a small double mattress by mistake which should have been a double!!!!!!
When realising my mistake I returned to the shop the following day and told the manager.
The manager and staff were absolutely brilliant and told me not to worry as they will arrange an exchange and try to deliver before Exmas
This was achieved at no extra charge for the new matress, delivery and collection of the old one to be returned!!!!
If this is the normal after service that your company provide i congratulate you and thank you
Rest assured I would recommend Bensons over and above all other companies
Again my sincere thanks I can't thank you enough
20 December 2025
Reply from Bensons For Beds - Aylesbury
We’re so pleased to hear our team turned a tricky situation into a stress-free experience! Quick action, no extra charges, and getting everything sorted before Christmas is exactly the level of care we aim for. Thank you for your kind words and recommendation – it means so much! 💜 Thank you for your positive review – Lauryn at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.