We found the showroom in Aylesbury very well laid out and easy to to brouse around whilst choosing a suitable bed. The young lady who attended to us was extremely patient and helpful. We were r... See more
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See what reviewers are saying
I bought a single Slumberland memory mattress from this store and I’m really pleased with how comfortable it is. I thought I would have to pay more for a mattress like this so I am also happy with the... See more
Company replied
The delivery team professionalism was on higher level. I received the confirmation email about timeslot a few days before delivery and on the day of delivery 30 minutes before arrival they've called m... See more
We bought a new king size mattress. The price was little higher and there wasn’t much discount available for us in my view, considering that we paid for delivery and again for removing the old mattres... See more
Company details
- #79 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Aylesbury
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Vale Retail Park, HP20 1DH, Aylesbury, Buckinghamshire, United Kingdom
- 1296336103
4.7
Excellent
224 reviews
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Good service
The gentleman that helped was very good. Listened to what we wanted and didn’t try and sell you the product which is they way sales people should act.
4 December 2023
Staff were very knowledgeable and…
Staff were very knowledgeable and answered all questions put to them. The whole procedure was fully explained and completed seamlessly.
21 November 2023
Excellent service
Ashley greeted me as soon as I walked in, directed me immediately to the product I was looking for and gave me a minute alone to select my colour while he sorted my order. Ashley input the order quickly & efficiently, offered insurance and showed me how the Black Friday was shown on my bill. He was very patient when my card was declined (wrong PIN again) and went through the receipt before I signed it. All with a smile. He couldn’t have been nicer.
20 November 2023
Unprompted review
Very helpful
The sales assistant Faseela was very helpful when she didn’t know the answer to one of our questions she went to find out to make sure she gave us the correct information. Very pleasant experience so far hopefully the delivery will go as smoothly.
11 November 2023
Shop assistant
Shop assistant, Ashley, was really helpful and knowledgable. I only went in to look at the bed but ended up buying 2
8 November 2023
Very helpful service.
5 November 2023
Sleepy heads
Knew what we wanted before entering retail shop. Benson's representative Ashley was very helpful and polite. We will have to see how we fare on delivery before commenting any more. Delivery due in November.
9 October 2023
Salesman was friendly and welcoming
Salesman was friendly and welcoming, listened to my requests and needs.
3 October 2023
Great service, Good price, no pressure.
Popped into Aylesbury branch on the off chance to find a good mattress. We were shown a selection that fitted our criteria. Found just what we needed and at a good price.
Thanks for the care, good service and courtesy shown Ashley.
Looking forward to delivery.
2 October 2023
Great service
Brian was the perfect salesman, knowledgeable but not pushy. Extremely satisfied so far.
Aylesbury Branch
29 September 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The assistant was knowledgable when…
The assistant was knowledgable when answering questions. She advised, without being pushy.
I came back next day to purchase a divan. Fez explained the delivery process and how I could change the dates if necessary.
She was a credit to the Aylesbury branch
Thank you for help.
29 August 2023
Reply from Bensons For Beds - Aylesbury
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Fez can be given the credit they deserve. - Team Bensons
Reply from Bensons For Beds - Aylesbury
We're pleased to hear this Catherine. -Team Bensons
Great customer service.
14 August 2023
Reply from Bensons For Beds - Aylesbury
This is lovely to hear! -Team Bensons
Good sales service
15 August 2023
Reply from Bensons For Beds - Aylesbury
Hello Mr Richardson, thank you for taking the time to provide us with this positive feedback! - Team Bensons
Very helpful staff member
Very helpful staff member
Wasn’t pressured as soon as we walked in, was greeted and asked if we needed help. I said I’d let them know.
Talked about different beds & mattresses.
13 August 2023
Reply from Bensons For Beds - Aylesbury
Hello Ian,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Would recommend
Helpful, friendly staff, knowledgeable in the products and happily willing to assist. Am looking forward to the arrival of my new bed.
6 August 2023
Reply from Bensons For Beds - Aylesbury
Hello Natasha
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Luke was absolutely brilliant
Luke was absolutely brilliant, very informative and energetic too! Best customer service I have personally experienced in a LONG time.
2 August 2023
Reply from Bensons For Beds - Aylesbury
Hello Mr Smith,
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Luke can be given the credit he deserves. - Team Bensons
5 star service
Good variety of display beds to try, member of staff couldn’t do enough to help, 5 star service.
17 July 2023
Reply from Bensons For Beds - Aylesbury
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
The member of staff Byrne who made the…17 7 1223
The member of staff Byrne who made the experience helpful and relaxing
17 July 2023
Reply from Bensons For Beds - Aylesbury
Hi Mr Bedford-Shaw, Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Byrne can be given the credit they deserve. - Team Bensons
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