Benson for beds from start to finish have been amazing. From the time we chose the beds, to delaying delivery due unforeseen circumstances to delivery has been easy and stress free. Staff have been he... See more
Company replied
Location
Switch location(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
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Knowledeable sales assistant, Tom, who could answer questions but also knew when to stop and let us look. This made choosing easier as we gave him the criteria and he showed us 4 options to consider.... See more
Company replied
The customer service from Tom in Aylesford was amazing! He took his time with us explained everything in detail let us try every single bed.He never rushed us. Such a polite gentleman.
Company replied
Good customer service. No pressure to buy today. Honest about discounts available. Showroom had enough selection to ‘try’. Salesperson was helpful, and knowledgeable to a point. Easy transaction, but... See more
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #40 of 115 best companies in Bed shop
- #27 of 85 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Aylesford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, United Kingdom
- 1622478986
4.7
Excellent
313 reviews
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Benson for beds from start to finish…
Benson for beds from start to finish have been amazing. From the time we chose the beds, to delaying delivery due unforeseen circumstances to delivery has been easy and stress free. Staff have been helpful and go above and beyond. Delivery was great they called when they said and were friendly on time and helpful. Highly recommend
24 July 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear you had such an amazing experience with us from start to finish! It's wonderful that our staff were helpful and went above and beyond, and that your delivery was easy and stress-free. We're delighted to know our delivery team was friendly, on time, and helpful.
Thank you once again for your kind words. We're always here if you need anything further.
Helpful service from beginning to end
Supportive and clear help in the showroom, with swift service in putting the order in. Delivery was then entirely planned, with clear communication beforehand, helpful service in putting the bed together and clearing away the plastic covering.
20 July 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear about your excellent experience with our team! It's wonderful that our showroom provided supportive and clear help, and that your order was swiftly placed. We're especially glad your delivery was well-planned with clear communication, and that our team provided helpful service in assembling your bed and clearing away the packaging.
Reply from Bensons For Beds - Aylesford
We're so pleased you experienced professional service without feeling pressured. Thank you for your kind words and positive feedback!
Thank you for your positive review - Lauryn at Customer Care
The customer service from Tom in…
The customer service from Tom in Aylesford was amazing!
He took his time with us explained everything in detail let us try every single bed.He never rushed us.
Such a polite gentleman.
14 July 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear about your amazing experience with our team member in Aylesford! It's wonderful that they took their time, explained everything in detail, and were so polite and patient.
Amazing Service
Tom was a really helpful sales person he has helped me before and even remembered what my last purchase was.
14 July 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
We're so pleased to hear that our salesperson was very helpful and remembered your previous purchase. Thank you for your wonderful feedback!
Met with smile and attention given from…
Met with smile and attention given from tech machine through to trying out several mattresses to suit my needs. This resulted in a purchase and look forward to receiving it and noted all the information if any problems should occur.
6 July 2026
Reply from Bensons For Beds - Aylesford
We're so pleased you received excellent attention from our team, from the tech machine to trying out several mattresses. It's wonderful that this led to a purchase and that you feel confident about your upcoming delivery!
Tom, a super understanding sales assistant
Knowledeable sales assistant, Tom, who could answer questions but also knew when to stop and let us look. This made choosing easier as we gave him the criteria and he showed us 4 options to consider. Much more time efficient and totally suitable for us.
30 June 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear that our sales assistant, Tom, provided such a knowledgeable and efficient experience for you. It's wonderful that he understood your needs and helped you find the perfect options.
Reply from Bensons For Beds - Aylesford
Thank you for your kind words!
Team Bensons
Stewart at the Maidstone branch was…
Stewart at the Maidstone branch was excellent. He explained the different types of mattresses in a way which helped me quickly narrow down my options. I would strongly recommend him.
14 June 2026
Reply from Bensons For Beds - Aylesford
We're so glad to hear about your excellent experience with our team member. We appreciate your strong recommendation and kind words.
Team Bensons
very happy
very good levels of service from buying to delivery nothing can be faulted, everyone was very friendly and all knew there jobs, very polite.
11 June 2026
Reply from Bensons For Beds - Aylesford
We're so pleased you received very good service from buying to delivery. Thank you for your kind feedback!
Team Bensons
Great service at the Aylesford store
The Service we received at the Aylesford store was very good, and the advice regarding the spilt head board was very useful.
The delivery went smoothly and the delivery men were excellent.
8 June 2026
Reply from Bensons For Beds - Aylesford
We're so pleased you received very good service and useful advice at our store. It's wonderful to hear your delivery went smoothly and our team was excellent.
Team Bensons
Employee Tailie
Employee Tailie was very helpful when discussing needs on beds and what would suit me most.
She was happy and cheerful and made it a wonderful experience and very helpful on breaking down costs and adding delivery etc.
Would recommend talking to her for the best service at benson for beds.
10 June 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
We're so pleased to hear our team member was very helpful and made your experience wonderful! It's great that they assisted with your needs and explained costs clearly. Thank you for your kind recommendation!
Team Bensons
Very polite staff in store and the…
Very polite staff in store and the delivery team. Everything was exactly as described.
3 June 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
We are so pleased our staff were polite and everything was as described. Thank you for your positive review.
Team Bensons
Superb service
Superb service from buying the bed and mattress to it arriving and being assembled A+
8 June 2026
Reply from Bensons For Beds - Aylesford
We're so pleased you had superb service from buying to assembly! Thank you for your kind words.
Team Bensons
Reply from Bensons For Beds - Aylesford
Thank you for your review and I am really sorry to hear about this. If you reach out to our customer service team on enquiries@bensonsforbeds.co.uk, or 0333 222 6800, our care team will have a look into this to resolve this for you
Reply from Bensons For Beds - Aylesford
We're so glad we could help you choose your new bed! Thank you for your recommendation.
Team Bensons
Excellent service from shop staff and…
Excellent service from shop staff and delivery men. Both helpful and knowledgeable. Will definitely buy there again
29 May 2026
Reply from Bensons For Beds - Aylesford
We're so pleased our team provided excellent, helpful, and knowledgeable service! Thank you for your wonderful feedback.
Team Bensons
Very helpful!
We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom.
Tailie was very helpful and showed us a variety of beds with and without headboards to help us, even though there was no guarantees we would return.
She was so helpful in fact we returned straight after we finished and bought a bed!
Again, Tailie showed us a variety of different fabrics and colours to help us match our colour scheme. Would definitely recommend
25 May 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear about your positive experience finding your new bed! It's wonderful that our colleague provided such helpful assistance, even before your purchase. We appreciate you sharing your feedback and recommendation!
Team Bensons
Reply from Bensons For Beds - Aylesford
We appreciate your kind words about our customer service. We are pleased to hear you had a good experience.
Team Bensons
Do not trust bensons for beds to sort out any problems, avoid buying from them if you don't want to end up like me with a bill of £1500,mattress you can't sleep on
Mattress was expensive, I've gone over my 40 days due to prior commitments, Mattress is supposed to be soft? It's not it's like sleeping on a board,it's a gel Mattress which we rotate every week, still hasn't made a difference 😒, I've got back issues and this has made it worse, wish I never bought it, old Mattress was better
16 March 2026
Reply from Bensons For Beds - Aylesford
We are really sorry to hear how disappointed you are with your mattress, especially given the impact it’s had on your comfort and back issues.
We’ll be sure to pass your feedback on to the relevant team, as this isn’t the experience we want for our customers.
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