Eric was so helpful, just let me look around test different mattresses and give him a shout if I had any questions, that's the way I like to do things, 10 out of 10
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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The sales lady who assisted us in choosing our mattress was extremely knowledgeable and helpful. Everything about the mattress options was clearly explained. Information provided about insurance and d... See more
Company replied
The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... See more
Company replied
The staff were very friendly and helpful, bought a bed from Bebsons before,I was purchasing bedside units to match,John and Eric were on the case and sorted it all for me ..wonderful service
Company replied
Company details
- #76 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #28 of 87 best companies in Mattress Shop
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.9
Excellent
542 reviews
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Paul was really understanding
Paul was really understanding, really patient, listened to what we were looking for then helped us decide by showing us the different mattresses that would suit our needs.
He was kind, considerate & very helpful. Excellent service, thank you xx
4 October 2025
Reply from Bensons For Beds - Ayr
Thank you so much for your lovely feedback! We’re delighted Paul provided patient, kind, and helpful service to guide you to the perfect mattress. We’ll be sure to pass on your thanks!
Best Wishes,
Megan
Bensons for Beds Customer Care
Reply from Bensons For Beds - Ayr
Thank you for your feedback! We're pleased to hear you enjoyed our products and customer service.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Ayr
We're happy to hear that you found our store assistants helpful. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Quality and style of ottoman bed frame
Quality and style of ottoman bed frame. Looked in the shop then ordered online when I made up my mind what frame I wanted. Choice of bed frames was good. Staff in shop were very helpful.
24 September 2025
Reply from Bensons For Beds - Ayr
Thanks so much! It’s great to hear you appreciated both the choice of bed frames and the support from our team. We’re delighted you found exactly what you wanted and made your purchase with confidence.
Take care,
Megan at Customer Care💜
No hassle quick and friendly service…
No hassle quick and friendly service from Rihanna. All done in 25mins
16 September 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you received quick and friendly service. Thank you for taking the time to share your positive experience with us!
Thank you,
Lauryn at Customer Care.
We were able to look round on our own…
We were able to look round on our own and knew who to ask for assistance if required.
16 September 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you were able to browse comfortably and that assistance was readily available. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
Poor Customer Service
Bought a bed, got it delivered ( extra charge)and built(extra £60), bed got damaged during build, phoned shop( told to contact customer services( no human contact AI/BOT only) …. 2 weeks later….Still no resolution ….
Bensons…super keen to sell me a bed(then add extra charges-delivery, build bed etc..) then ignored when you have an issue…not good..
22 August 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We regret to hear about the damage during the bed build and the difficulty reaching our customer service. We apologise for the lack of resolution and will review this to improve our service. As there are no order details attached to this review, please follow the link and reach out to us: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Great service in and out the store
Great service in and out the store. Great communication and quality of product
26 August 2025
Reply from Bensons For Beds - Ayr
We appreciate you sharing your positive experience with us! We're so glad you were happy with our service and product quality.
Take care, Megan at Customer Care
Professional and Friendly
Bensons for Beds have quality products and Paul was a professional, friendly, and knowledgeable sleep expert.
27 August 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you found quality products and that our sleep expert was professional, friendly, and knowledgeable. Thank you for your positive feedback, Megan at Customer care
Reply from Bensons For Beds - Ayr
We are happy to hear that you had a great, pressure-free experience. Thank you for your positive feedback; it means a lot to us.
Thank you,
Megan at Customer care
Polite and friendly staff.
Polite and friendly staff.
Nothing is a bother and super helpful.
John was Very knowledgeable and not pushy in any way.
22 August 2025
Reply from Bensons For Beds - Ayr
We appreciate your kind words! We're glad our staff was helpful, friendly, and knowledgeable without being pushy. Our goal is to provide excellent service! Thank you for choosing us Mr & Mrs Lawson, Megan at Customer Care
Reply from Bensons For Beds - Ayr
We're happy to hear that our team was helpful in deciding on your needs. Thank you for your positive feedback and your time, Megan at Customer Care
Helpful staff
The sales assistant was very helpful in explaining the differences between the different products.
12 August 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that the sales assistant was helpful in explaining the product differences. We appreciate you taking the time to share your positive experience with us. Sleep well, Megan at Customer Care
Reply from Bensons For Beds - Ayr
Thank you for the kind review! Our staff takes great pride in being helpful and knowledgeable. We strive to provide the best service for our customers. We look forward to your next visit.
Very satisfied customer …
I have already waxed lyrical about Bensons beds. I had a great time choosing the bed for me with the help of Eric and look forward to it arriving soon. I liked the fact that there was no sales pressure and waffle
14 August 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you had a great experience selecting your new bed. We appreciate your positive feedback regarding the helpful assistance and no sales pressure. We look forward to your bed arriving soon, Megan at Customer Care
A bright clean store with pleasant…
A bright clean store with pleasant knowledgable staff without pushing a sale.
Good quality products at great prices
Great communication
12 August 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We appreciate you taking the time to leave us this great review! We're happy to hear that you had a positive experience with our team, products, and store environment. Take care, Megan at Customer Care
Sales person was exceptionally helpful…
Sales person was exceptionally helpful made the purchase so easy and hassle free
13 August 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that our sales team made your purchase easy and hassle-free. We appreciate you taking the time to share your positive experience! Take care,
Megan at Customer Care
Excellent service from paul
12 August 2025
Reply from Bensons For Beds - Ayr
Thank you for the kind words! We strive to provide excellent service to all our customers and we're thrilled to hear Paul delivered just that. See you soon
Ayr store experience
The staff in the Ayr store were friendly and very efficient. They obviously know the product lines and were very helpful and honest.
Happy to report an enjoyable face to face retail experience- which is sadly becoming rather rare these days. Jocelyn in particular was excellent.
9 August 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your positive review! We are thrilled to hear that you had a great experience with our staff at the Ayr store. We take pride in providing friendly and knowledgeable service to our customers. Jocelyn will be happy to know she made a lasting impression. We hope to see you again soon, Megan at Customer Care
The staff were really friendly and…d up buyinv
The staff were really friendly and helpful. I needed a basic divan and bought exactly what I needed.. The store was very well laid out and I ended up buying a sofa bed as well.
28 July 2025
Reply from Bensons For Beds - Ayr
Thank you for the kind words! We are delighted to hear that our staff were able to assist you in finding the perfect divan and sofa bed. We take pride in providing a well-organized store and excellent customer service. We hope to see you again soon, Megan at Customer Care
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