Salesman had great knowledge about the mattress types and explained everything to us before leaving us to wander round the shop trying out different ones for ourselves. He was then on hand to answer f... See more
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Great service from start to finish. Very professional people. Always kept informed about status of our order. Delivered on time. Would thoroughly recommend Bensons.
Bensons for Beds did everything exactly as was agreed. In store, to delivery was great. Cannot fault the service and would highly recommend as your first place to look. Flawless service from them... See more
The assistant, Jocelyn, was welcoming and attentive, going out of her way to help. She organised the sale, delivery and build-up such that everything was smooth and hassle-free. We would be happy to d... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.8
Excellent
572 reviews
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Great quality product at very…
Great quality product at very reasonable fair prices , fantastic that they provide such long guarantees on their products at no extra cost , clearly shows the quality . The staff in the shop were so friendly and I was blown away with their knowledge , I had visited dreams and left very quickly , very clear bensons themselves in giving great service
27 October 2025
Reply from Bensons For Beds - Ayr
We're happy to hear you found a great quality product at reasonable prices and appreciate the long guarantees. We appreciate your positive comments regarding our friendly and knowledgeable staff and are glad you experienced great service.
Great Experience
Eric who looked after us and guided us through the process was superb! Thanks for your help!
27 January 2026
Reply from Bensons For Beds - Ayr
We're so glad that our team member provided superb guidance during your visit! It's wonderful to hear that their help was appreciated. Thanks for your feedback!
Reply from Bensons For Beds - Ayr
We're glad you found our sales assistant's knowledge extensive. Thank you for your positive feedback; we appreciate it.
The team at Ayr were very personable
The team at Ayr were very personable. Very knowledgeable.
22 January 2026
Reply from Bensons For Beds - Ayr
We appreciate your feedback. We're so glad to hear that you found our team personable and knowledgeable!
Knowledgeable friendly staff
20 January 2026
Reply from Bensons For Beds - Ayr
We appreciate your positive feedback! Thank you.
Brilliant service and knowledge of…
Brilliant service and knowledge of products. Jocelyn from the Heathfield, Ayr branch was fantastic to work with. Top quality products and great price.
31 December 2025
Reply from Bensons For Beds - Ayr
We appreciate you sharing your positive experience! We're so happy to hear that you received brilliant service, product knowledge, and top-quality products at a great price.
Well done John!
Friendly helpful staff who gave you all options & didn't pressurise you into making a decision. Nothing worse than feeling you are not being allowed to make up your own mind.
14 January 2026
Reply from Bensons For Beds - Ayr
We appreciate you taking the time to share your feedback. We're happy to hear that our staff was helpful and provided you with options without pressuring you. We value your ability to make your own decisions.
Happy days
I would just like to say Paul at the Ayr store was extremely patient and attentive both when I initially bought my mattress and two days later when I wanted to change it for a softer version. I am now very happy with my new mattress. Thank you Paul.
10 January 2026
Reply from Bensons For Beds - Ayr
Thank you so much for sharing your experience! 😊 We’re delighted to hear that Paul at the Ayr store took such patient and attentive care of you — both when choosing your mattress and when helping you switch to a softer one. We’re so glad you’re now happy with your new mattress.
We’ll make sure Paul sees your lovely feedback — it’ll mean a lot to him!
Come back and visit us anytime!
Megan at Customer Care
Bensons beds
I have purchased 3 major items on separate occasions,dealt with all staff at one point. There customer service to say the least was absolutely excellent.
Extremely happy customer.
9 January 2026
Reply from Bensons For Beds - Ayr
Thank you for your amazing feedback Douglas! We’re thrilled to hear you’ve had excellent service on multiple occasions. Your continued trust means the world to us—so glad you’re an extremely happy customer!
Take care,
Megan at Customer Care😊
Joss (Ayr store) went above and beyond
Joss from the Ayr store went above and beyond to assist my grandfather in finding an appropriate bed and mattress for his needs, and the needs of my disabled grandmother. Joss was very knowledgeable and ensured my grandfather got the most of his money, making him feel at ease during the whole experience and made sure he understood exactly what he was ordering, putting his mind at ease.
I personally will be returning to purchase my own bed/mattress in the new year as I was so impressed with prices and the customer service.
30 December 2025
Reply from Bensons For Beds - Ayr
We're happy to hear about the positive assistance your grandfather received in finding a suitable bed and mattress. It's great to know that our team member was knowledgeable and made him feel at ease. We appreciate your intention to return and look forward to assisting you in the future. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons: great for beds
A visit to the Ayr branch to find a bed frame proved worthwhile. I spoke with an extremely helpful staff member, who listened as I described what I needed. He showed me to a British product of high quality that was being sold at a very good price.
The frame was delivered on the date and time arranged and assembled swiftly. Communication throughout purchase and delivery process was excellent.
19 November 2025
Reply from Bensons For Beds - Ayr
We’re so glad your visit to Ayr was worthwhile and that everything went smoothly from purchase to delivery! Enjoy your new bed frame. Thank you for your positive review – Lauryn at Customer Care 💜
First Class Service all the way from…
First Class Service all the way from start to finish from Benson Beds and their delivery team. Cannot recommend highly enough.
Efficient and courteous delivery from the guys.
Excellent!
23 December 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We’re thrilled to hear your experience was first class from start to finish! Our delivery team will be delighted to know their efficiency and courtesy stood out. 💜 Thank you for your positive review – Lauryn at Customer Care.
Great service
Great service. Not pushed just left to browse and then came over to see if they could help .
13 December 2025
Reply from Bensons For Beds - Ayr
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
The shop messed up my order but…
The shop messed up my order but customer service dealt with the problem immediately and made the the problem better straight away and the person I dealt with was brilliant right down to the customer service manager so thanks to them i shall give them excellent customer service
4 December 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We appreciate you taking the time to share your experience. We are happy to hear that our team was able to resolve the order issue quickly and efficiently. We value your feedback and are glad you were satisfied with our service.
– Thank you, Jess- Team Bensons
Reply from Bensons For Beds - Ayr
We appreciate you mentioning our helpful staff and that nothing was a bother. We are so glad you had a positive experience with our team!
Reply from Bensons For Beds - Ayr
We appreciate your positive feedback and are glad you had great service. We are happy John was brilliant!
Reply from Bensons For Beds - Ayr
Thank you for your 5 star review! We’re so pleased our staff could assist you. Your feedback means a lot to us,
Megan at Customer Care!
Jocelyn was extremely good at…
Jocelyn was extremely good at understanding what we were looking for and pointing us to the bed etc. that best suited our needs. She made the process very easy.
13 November 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you had a positive experience. It's great to know that our team helped you find exactly what you were looking for and made the process easy for you. Thanks for your feedback,
Megan at Customer Care!
Bensons definitely for Beds
From going into Bensons for Beds until having my Base delivered your service was “1st Class” the Gentleman who advised me to the delivery Young Men I can’t praise them enough. The base itself is perfect and the quality brilliant, THANK YOU.
13 November 2025
Reply from Bensons For Beds - Ayr
This is a fantastic review! Thank you for taking time to leave us some positive comments. We are thrilled that you love your new product and that you had great service while shopping with us Thank you, Anthea. - Team Bensons
Very good experience.
Very good experience.
Helpful staff that knew what they were talking about and didn’t put pressure on me buying anything.
Good quality products that wasn’t overly priced and the delivery cost was very reasonable.
Would definitely go there again if I needed another purchase of bed or mattress and recommend them to family and friends.
9 November 2025
Reply from Bensons For Beds - Ayr
This is a fantastic review. Thank you so much for taking the time to leave us some positive comments. We agree that this is a great product! – Thank you, Anthea - Team Bensons
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