We bought our first King Size from Bensons in 2014. It was time to change. We had no doubts about buying again from Bensons. The staff at the Barnsley branch were relaxed and let us make our own de... See more
Location
Switch locationUnit 3b Wombwell Retail Park, Wombwell Lane, S70 3NS Barnsley, South Yorkshire, GB
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The sales lady wasn't pushy. She gave us time to look around but kept popping back to see if we were okay and had any questions. She helped answer our questions, was patient with my son running arou... See more
Greeted at door but no hovering salesperson while browsing but advice given when needed. Thoroughly explained process of sale, delivery, guarantee & return if not suitable. Marked down a star because... See more
Company replied
Great experience in store with helpful advice from the staff there in selecting the right bed and mattress for us. Delivery was great and the delivery drivers were friendly and very helpful.
Company details
About Bensons For Beds - Barnsley
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3b Wombwell Retail Park, Wombwell Lane, S70 3NS, Barnsley, South Yorkshire, United Kingdom
- 1226786512
4.8
Excellent
272 reviews
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Worst Experience
I am writing to formally raise my concern regarding the repeated changes to the delivery dates of my orders over the past three months. Despite multiple assurances, the agreed delivery timelines have not been honored, resulting in significant inconvenience and disruption.
The pattern of delays and last-minute rescheduling has now become a recurring issue, which not only affects our planning and operations but also undermines trust in your service reliability. Clear and consistent communication is crucial, and unfortunately, that expectation has not been met.
12 August 2025
Unprompted review
Reply from Bensons For Beds - Barnsley
We apologise for the inconvenience and disruption caused by the delays in delivery. We understand the importance of clear and consistent communication and will take proactive steps to improve our service reliability. Thank you for bringing this to our attention, Megan at Customer Care
We found the assistant very helpful and…
We found the assistant very helpful and knowledgeable not pushy and explained everything we needed to know
12 August 2025
Reply from Bensons For Beds - Barnsley
Thank you for sharing this positive experience! We pride ourselves on providing knowledgeable and non-pushy assistance to ensure our customers have all the information they need. We appreciate your kind words and hope to continue exceeding your expectations.
From the minute I walked into the…
From the minute I walked into the Stairfoot Barnsley store to 4 days later sleeping on my new mattress the customer service and product from Benson beds has been the best I have ever received.
Friendly and knowledgeable staff in store, good prices and a full explanation of products and procedures including delivery dates.
Regular emails and reminders about times and dates of delivery and punctual delivery staff who removed and recycled my old mattress and left me with my new one in just 15 minutes.
Extremely satisfied with my new mattress and am very happy to promote the Benson Bed team to anyone interested in purchasing a new mattress or bed.
6 August 2025
Reply from Bensons For Beds - Barnsley
Thank you so much for the wonderful review! We are so thrilled to hear that our team at the Stairfoot Barnsley store provided you with exceptional service and that you are enjoying your new mattress. It's our mission to make sure our customers have a seamless and enjoyable experience from start to finish. We truly appreciate your support and recommendation. Happy sleeping on your new Bensons Bed, Megan at Customer Care
I purchased a king size Tempur mattress…
I purchased a king size Tempur mattress recently from bensons I’m 100% happy with it’s so I bought a single one. Thank you Bensons for beds .
7 August 2025
Reply from Bensons For Beds - Barnsley
Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that you're loving your new Tempur mattress and we can't wait to offer you the same level of comfort with your single size purchase. Thank you for choosing Bensons for beds, Megan at Customer Care
Greeted at door but no hovering…
Greeted at door but no hovering salesperson while browsing but advice given when needed. Thoroughly explained process of sale, delivery, guarantee & return if not suitable.
Marked down a star because 'test bed' was unfortunately not working at time but might have helped with choice of firmness.
27 July 2025
Reply from Bensons For Beds - Barnsley
We are so glad to hear that our team provided you with a positive and informative shopping experience. We apologise for the malfunctioning 'test bed' but we appreciate your feedback and hope to assist you with any future purchases, Megan at Customer Care
Staff lady carol was friendly &…
Staff lady carol was friendly & helpful, very informative & attentive, bought a new mattress, delivery time was spot on, unfortunately had to cancel it as it was to help my husband who is ill but was then issued an hospital bed
23 July 2025
Reply from Bensons For Beds - Barnsley
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that our staff, especially Carol, provided you with exceptional service. We hope your husband is feeling better and please don't hesitate to reach out if there is anything else we can do for you in the future, Megan at Customer Care
As soon as i walked in i was greeted
As soon as i walked in i was greeted. The sales assisstant, (Angie), was extremley knowledgeable and helpfull. All questions were answered . Well done.
19 July 2025
Reply from Bensons For Beds - Barnsley
Thank you for your kind words! Our team takes pride in providing excellent customer service and we're so glad to hear that Angie was able to assist you. We look forward to helping you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Barnsley
Thank you for your kind words! We strive to provide straightforward and helpful service to all of our customers. We appreciate your feedback and look forward to assisting you again in the future, Megan at Customer Care
Staff were very helpful and…
Staff were very helpful and knowledgeable didn’t hassle me when I walked in , let me look round and come to them when I needed advice
5 July 2025
Reply from Bensons For Beds - Barnsley
Thank you so much for your kind review! Our team takes pride in providing helpful and knowledgeable service without any pressure. We're glad you had a positive experience and look forward to assisting you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Barnsley
Thank you for your 5 star review. We appreciate your kind review, Megan at Customer Care
The service in the shop was brilliant…
The service in the shop was brilliant ... can't fault it
Mattress has not been delivered yet so I am unable to comment on that
18 June 2025
Reply from Bensons For Beds - Barnsley
We're happy to hear that you had a brilliant experience in our shop Julie. Thank you for your positive feedback. We look forward to your comments on the mattress once delivered. Take care, Megan at Customer Care
Delivered in the time given
Delivered in the time given, polite and efficient service would recommend.
19 June 2025
Unprompted review
Reply from Bensons For Beds - Barnsley
We appreciate you taking the time to leave us feedback! We're happy to hear that you received polite and efficient service and would recommend us. Take care, Megan at Customer Care
Went to Bensons for bed where we met…
Went to Bensons for bed where we met Carol who was extremely kind and patient and extremely knowledgeable, she patiently went around the store answering our questions and advising us of the perfect bed for us ,thank you once again Carol for everything xxxx.
5 June 2025
Reply from Bensons For Beds - Barnsley
We're happy to hear that you had such a positive experience in our store. We appreciate your kind words and are so glad that our team member was able to help you find the perfect bed. Thank you for your feedback, Megan at Customer care
Staff really helpful but not pushy
3 June 2025
Reply from Bensons For Beds - Barnsley
We are so glad our staff was helpful and not overbearing. Thank you for your positive feedback; we value it greatly, Megan at Customer Care
Reply from Bensons For Beds - Barnsley
We appreciate you sharing your positive experience Vinny! We're happy our staff was helpful and knowledgeable, providing good care. Take care, Megan at Customer Care
Great experience
The staff were helpful and knowledgeable. They didn't overwhelm me when walking into the store and be pushy. They were patient and considerate of my needs. Barnsley was a great branch, so much so, I've ordered bed and wardrobes!!!
22 May 2025
Reply from Bensons For Beds - Barnsley
We appreciate you taking the time to share your experience! We are happy to hear that our staff were helpful, knowledgeable, and considerate of your needs. We're so glad you found everything you were looking for at our Barnsley branch. Take care, Megan at Customer care
We haven't received the bed yet
We haven't received the bed yet, but the customer service was very good.
19 May 2025
Reply from Bensons For Beds - Barnsley
We appreciate your feedback and are glad our service met your expectations. We hope the bed arrives soon and you are fully satisfied! Take care, Megan at Customer Care
Great service
Great service. Very well explained on what would happen and great prices too
19 May 2025
Unprompted review
Reply from Bensons For Beds - Barnsley
Thank you so much for the kind words and positive feedback! We strive to provide exceptional service and transparent pricing to all of our customers. Looking forward to serving you again in the future.
We were looked after very well
We were looked after very well. Gave us time to choose and try the mattresses. Answered our questions clearly and advised us every step of the way. Very unstressful visit. We made our own choice and was advised by the lovely staff.
15 May 2025
Reply from Bensons For Beds - Barnsley
Thank you for choosing us for your mattress needs! We are thrilled to hear that you had a stress-free and enjoyable experience with our knowledgeable staff. We truly appreciate your business and look forward to serving you again in the future. Sweet dreams! 🛏️
Knowledgeable & professional
Staff were very Friendly, helpful and professional. Knowledgeable about products and answered our questions promptly and efficiently.
12 May 2025
Unprompted review
Reply from Bensons For Beds - Barnsley
Thank you for the kind words! We pride ourselves on providing excellent customer service and are glad to hear that our staff was friendly, helpful, and knowledgeable. It was our pleasure to assist you. We hope to see you again soon!
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