Over the past few weeks, my wife and I made several visits to BENSONS for beds in Basildon,Essex. On every occasion the staff were very helpful and professional. We ordered a new bed which was deliv... See more
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Rachel at Bensons for Beds in Basildon was incredibly helpful in assisting us choose a new mattress without any pressure at all. She was friendly, knowledgable and made the whole experience really eas... See more
Excellent help for my elderly mother who required a new mattress, great access and assistance with the lift to the 2nd floor and plenty of time to view the many options. Delivery went well and please... See more
We was very disappointed with the delivery experience. The delivery driver was rude and very reluctant to take the new mattress upstairs. He did eventually take it up, but only after making it cle... See more
Company replied
Company details
- #80 of 228 best companies in Bedroom furniture shop
- #43 of 117 best companies in Bed shop
- #29 of 85 best companies in Bedding Shop
- #29 of 85 best companies in Mattress Shop
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.8
Excellent
637 reviews
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BENSONS For Beds. Brilliant and professional
Over the past few weeks, my wife and I made several visits to BENSONS for beds in Basildon,Essex.
On every occasion the staff were very helpful and professional. We ordered a new bed which was delivered yesterday. The delivery was on time, the two BENSON employees were efficient and very careful taking our new bed up stairs. They assembled the bed quicky, with a minimum of disruption. They also took away our old bed and any packing there was.
From our first time at the Basildon unit until yesterday's delivery the company have been very efficient and professional. I would not hesitate to recommend BENSONS for Beds to anyone. Brilliant..
14 September 2026
Unprompted review
Excellent help for my elderly mother…
Excellent help for my elderly mother who required a new mattress, great access and assistance with the lift to the 2nd floor and plenty of time to view the many options.
Delivery went well and pleased with the overall purchasing experience
11 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Basildon
We're delighted to hear that you received excellent service from start to finish! Providing a smooth, helpful, and enjoyable experience every step of the way is exactly what we strive for, and we're so pleased we could deliver that for you.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Rachael the Manager was efficient
Rachael the Manager was efficient, helpful, friendly, polite and honest
Good selection of Ottoman beds
31 August 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Hi Michelle,
Thank you for your lovely review! 😊 We're delighted to hear Rachael provided such efficient, friendly, and honest service. It's wonderful to know she helped make your experience a positive one, and that you found a great selection of ottoman beds to choose from. We'll be sure to pass on your kind words to her. Thank you for choosing us,
Megan | Customer Care Specialist
Extremely happy
Rachel at Basildon store excellent. Not Pushy and answered all the right questions asked.did not treat me like an idiot.i checked and tested the mattresses recommended online with top reviews. if I would have bought online I would of wasted alot of money glad I went to Bensons got what I wanted and a great deal
28 August 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Hi Andrew,
Thank you for your fantastic review! 😊 We're delighted to hear that Rachel at our Basildon store provided such excellent service. It's wonderful to know that she took the time to answer all your questions, offered helpful advice, and gave you the space to make the right decision without any pressure.
We'll be sure to pass your kind words on to Rachel. Thank you for choosing us, and we hope you enjoy many comfortable and restful nights on your new mattress,
Megan | Customer Care Specialist💙
Outstanding
Outstanding. The professionalism was obvious from the outset. Polite and knowledgeable staff throughout the process. Even the delivery driver and his mate were careful not to knock any pictures ( that I should’ve removed 🙄) off the wall. Thanks everyone.
25 August 2026
Unprompted review
Rachel at Bensons for Beds in Basildon…
Rachel at Bensons for Beds in Basildon was incredibly helpful in assisting us choose a new mattress without any pressure at all. She was friendly, knowledgable and made the whole experience really easy. Thank you Rachel!
26 August 2026
Order was delivered on time with…
Order was delivered on time with product in good condition.
22 August 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear that your order was delivered on time and that the product arrived in good condition. Thank you for your positive feedback!
Team Bensons
Great advise and service
The sales lady was very knowledgable and walked us through the various mattress types until we found the right one.
16 August 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear that our sales colleague was very knowledgeable and helped you find the perfect mattress. It's wonderful that you had such a positive experience!
Team Bensons
Sheela in the Basildon store was…
Sheela in the Basildon store was incredibly helpful, attentive when needed but gave us the space and time to check and test product. I would recommend any potential bed-buyer to that branch, to seek her out for her cheerful and helpful service.
17 August 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear about your positive experience! It's wonderful that our team member was incredibly helpful, attentive, and gave you the space and time you needed. We're delighted you would recommend our branch and their cheerful service.
Team Bensons
I can’t recommend Bensons for Beds…
I can’t recommend Bensons for Beds enough. From being in store to delivery everything was perfect. I haven’t purchased a new bed in a long time so was apprehensive but didn’t need to be. I did go a bit mad in store but it’s been so worth it. The delivery were so friendly and full of advice. Overall an excellent service.
16 August 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear you had such a perfect experience with us, from your visit in-store to the delivery of your new bed! It's wonderful that our delivery team was friendly and full of advice. We're delighted to know it was an excellent service overall.
Team Bensons
The lady who took around the shop was…
The lady who took around the shop was very nice and kind
8 August 2026
Reply from Bensons For Beds - Basildon
Hey Mrs Bellis,
Thank you for your feedback! 😊 We're delighted to hear that the lady who assisted you in store was so nice and kind. Providing a friendly and welcoming experience is something we pride ourselves on, and it's wonderful to know she made your visit a positive one.
Thanks again for your support — we truly appreciate it!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Basildon
Hi Miss Morgan,
Thank you for your review! 😊 We're delighted to hear that our staff were very helpful during your experience with us. Providing friendly, knowledgeable support is what we strive for, so it's wonderful to know we made a positive impression. Thank you for choosing us and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Bensons Basildon
The shop assistant Helen helped us and had so much patience letting us try different mattresses beds and pillows , and showing us all options , we didnt know what we wanted other than it had to be kingsize and an ottoman base she then printed a quote of what we wanted , there was no pressure to purchase and was put at ease. We then went away to various other shops but came back and purchased and are happy , now just got to wait for delivery.
31 July 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear about your positive experience in our store! It's wonderful that our team was patient and helpful, showing you all the options without any pressure. We're delighted you came back and made a purchase, and we hope you enjoy your new bed!
Team Bensons
Great experience
I had a really great experience from the sales person in the store all the way through to delivery. Really good communication all the way.
Benson's are definitely getting it right!
28 July 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We're so pleased to hear you had a great experience from our sales team all the way through to delivery. It's wonderful that our communication was excellent throughout the process. Thank you for your kind words!
Team Bensons
Great in store service
I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t have bought a bed if it hadn’t been for being able to see it in person, And having physical stores have Bensons a huge edge over online only bed sellers. Really impressed, thanks Bensons!
29 July 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear you had such a great experience with us! It's wonderful that our physical stores and helpful staff made such a positive difference in your decision. We appreciate your kind words.
Team Bensons
Excellent service from start to finish…
Excellent service from start to finish ,staff are very helpful,polite ,understanding and have really good knowledge about their products too
29 July 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you for your fantastic review! We're delighted to hear that you received excellent service from start to finish. It's wonderful that our team was helpful, polite, understanding, and knowledgeable about our products.
Team Bensons
Don’t stick to delivery dates
I was promised a delivery date and 1 of the beds didn’t arrive. They then pushed it back by 2 weeks. Don’t trust the delivery timelines - you’ll be left disappointed. I only used them as they offered the quickest lead times.
25 July 2026
Reply from Bensons For Beds - Basildon
Thank you for your feedback. We're sorry to hear about the delay to your order and the disappointment caused when one of your beds did not arrive as originally promised.
We can confirm that we have contacted you today to discuss your concerns and provide an update. Once again, please accept our apologies for the inconvenience caused, and thank you for bringing this matter to our attention.
Reply from Bensons For Beds - Basildon
We're so pleased to hear that our store staff were first-class, helpful, and friendly. Thank you for sharing your positive feedback!
Team Bensons
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