We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... See more
Company replied
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... See more
Company replied
Friendly and informative service and quick and efficient delivery. I am very happy with our new bed and would definitely use Bensons again.
Company replied
Nice to have a store to look at products rather than just pictures online. Received useful information on products and shown variations on colours and sizes. Felt no pressure to buy and given lots of... See more
Company replied
Company details
- #77 of 228 best companies in Bedroom furniture shop
- #40 of 115 best companies in Bed shop
- #28 of 86 best companies in Bedding Shop
- #27 of 85 best companies in Mattress Shop
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
392 reviews
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New mattress
Ordering was easy and arranging collection of the old mattress simple
Delivery was onetime and quick and trouble free.
6 February 2026
Reply from Bensons For Beds - Basingstoke
We're happy the ordering process was easy and the collection of your old mattress was simple. It's great the delivery was on time, quick, and trouble-free! Michael @ Bensons for Beds.
Would buy from again and recommend to anyone
Sales person gave us time and space to look, didn't try to sell us anything more than we want, and was as helpful as he could be. Right down to the delivery, everything was top rate.
9 February 2026
Reply from Bensons For Beds - Basingstoke
We're happy to hear that our salesperson provided you with the space and support you needed. It's great to know that everything, including the delivery, was top-notch. Thank you!
The shop assistant was informative
The shop assistant was informative, had good knowledge of the beds and mattress. Was not pushy, gave us time to look around and try the beds offered help when we asked.
3 February 2026
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the shop assistant was informative and helpful, providing you with the space to explore your options. Thank you for your feedback.
Benson Bed delivery
From when we placed our order right up to delivery kept informed of next steps. On the day of delivery drivers turned up and had the old bed taken down and the new one built in no time.
9 November 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you were well-informed throughout the order process and that our delivery team efficiently assembled your new bed. Thank you for your positive feedback!
Fab service from start to finish
Fab service from start to finish. All on time and excellent comms.
7 February 2026
Reply from Bensons For Beds - Basingstoke
We're so happy to hear that you received fabulous service from beginning to end! We appreciate you mentioning our excellent communication.
Reply from Bensons For Beds - Basingstoke
We're so glad our assistant provided great, friendly, and helpful service! We appreciate your positive feedback,
Megan at Customer Care
Absolutely brilliant
The salesman was very knowledgeable and gave me plenty of time to try out the mattresses to find the one I felt comfortable on.
The delivery team were very respectful of my property and very polite. They even cleaned the small amount of mud off the plastic wrapping to make sure my house didn't get dirty! They were brilliant guys and I will recommend Bensons to my friends and family as a result of their hard work.
21 January 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that our team member was knowledgeable and gave you the time to choose a comfortable mattress. It's great that the delivery team were respectful of your property and so polite. We appreciate you recommending us!
Recommended
The purchase was a friendly and pleasant experience. Delivery and assembly by the company's team was on time and was a speedy and efficient. All waste was taken away.
21 January 2026
Reply from Bensons For Beds - Basingstoke
We appreciate you sharing your feedback! We're happy the purchase was friendly and the delivery/assembly was speedy and efficient. It's great all waste was removed.
Very helpful assistant named Maria.
17 January 2026
Reply from Bensons For Beds - Basingstoke
We're happy to hear that our assistant was helpful. Thank you for your positive feedback; we appreciate it greatly.
Staff were very helpful
Staff were very helpful, had what I wanted. Delivery charge was declined has it was the only part that let purchasing experience down.
15 January 2026
Reply from Bensons For Beds - Basingstoke
We're happy to hear that our staff was helpful and you found what you needed. We appreciate your feedback regarding the delivery charge and will review this part of our service.
A good review of the shop experience
So far we have been to the shop and ordered a mattress and then from that a bed base. We will post a further review when the bed is delivered and installed.
However the experience in the shop was a very good one with Maria being very knowledgeable and friendly and she had the ability to provide helpful advice and guidance without being pushy. This created a relaxed and comfortable shopping environment. She was patient and willing to assist in finding the perfect product for us and we appreciated her honesty
12 January 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We’re delighted to hear Maria created such a relaxed and comfortable shopping experience with her friendly and knowledgeable approach. Your kind words mean so much, and we’ll be sure to share them with her! Thank you for your positive review – Lauryn at Customer Care 💜
Great service from Maria
Maria was absolutely excellent. Knowledgeable, answered all queries. Had a sense of humour and made the whole experience first class.
11 January 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the experience was first class. It's great to know that the knowledge, answers, and humour enhanced the visit. Thank you for your feedback.
Met with a smile and hello
Met with a smile and hello by Stuart . Was shown all beds that we asked about and more. Then left to browse, no pressure at anytime, felt comfortable. Made my choice, sat down and was told about cover etc, which I took, made payment, given paperwork, told when delivery would be. Left store very happy.
12 January 2026
Reply from Bensons For Beds - Basingstoke
Thank you for sharing such lovely feedback! We’re delighted to hear Stuart gave you a friendly welcome and all the information you needed, with plenty of space to browse comfortably and without pressure. It’s great to know you found the right bed, felt supported through the cover and payment process, and left the store happy. We really appreciate your review,
Megan at Customer Care
Great end to end service
Great service in the store and then the delivery team were great, personable, professional and helpful.
4 January 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful feedback Ben & Emma! We’re delighted to hear you had great service in-store and that the delivery team was personable, professional, and helpful. That’s exactly what we strive for!
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care😊
Good service and time taken to explain…
Good service and time taken to explain and guide us through selection.
29 December 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your 5 star review Mr Brown! We’re glad our team took the time to guide you through the selection and explain everything clearly.
We're always here if you need anything else,
Megan at Customer Care!
Basingstoke Store
Stuari and the team in Basingstoke were all extremely friendly and knowledgeable to support our purchase of a new tempur mattress and pillow. World class customer service!
30 December 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We’re thrilled to hear the Basingstoke team provided such friendly, knowledgeable support and delivered world-class customer service during your Tempur purchase. Thank you for your positive review – Lauryn at Customer Care 💜
Great buying experience at the Basingstoke branch
Stuart at the Basingstoke branch was amazing - listened to our needs and came up with a few options - followed by viewing a few options and making an informed choice - at no times were we under pressure…will definitely be using this branch in future based on the buying experience.
26 December 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you had such a positive experience at the Basingstoke branch. It's great to know that our team member listened to your needs and helped you make an informed choice without pressure. We appreciate your feedback and look forward to assisting you in the future. Thank you for your positive review – Lauryn at Customer Care 💜
They lose a star for saying that dust…
They lose a star for saying that dust mites bite
Typical Sales spiel
26 December 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for sharing your thoughts. We appreciate your feedback and will ensure our team provides clear, accurate information at all times. Your comments help us improve. Thank you for your positive review – Lauryn at Customer Care 💜
Good contact
Good contact regarding delivery. Very friendly, shoes removed on entry.
19 December 2025
Reply from Bensons For Beds - Basingstoke
We appreciate you taking the time to share your positive experience. We're glad you were happy with our team's friendly service and delivery updates.
Thank you for your review - Lauryn at Customer Care
Very good service
Very good service, short wait for delivery. Delivery team was absolutely amazing, very friendly and professional. Thank you.
16 December 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We appreciate your feedback and are so glad to hear that you received very good service and a prompt delivery. We're also happy the team was amazing!
Keaton - Team Bensons
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