The salesman in the store was knowledgeable, not pushy, friendly, professional and assured me that my time sensitive order would be delivered on the agreed date. Bensons kept me updated with the pro... See more
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Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specifi... See more
Company replied
We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand... See more
Company replied
At the Beckton store, the staff were friendly. The service we received from Sharice, in particular, really made the experience easier. She approached us to check if we had any queries and provided add... See more
Company replied
Company details
About Bensons For Beds - Beckton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom
- 2085070533
4.8
Excellent
235 reviews
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Staff (Ayesha) is very friendly
Staff (Ayesha) is very friendly, politely to explain all the details about mattress and bed frame what I choose.
10 May 2026
Unprompted review
Reply from Bensons For Beds - Beckton
We're so glad to hear our staff was friendly and explained all the details about your mattress and bed frame!
Team Bensons - Jess
Great service
At the Beckton store, the staff were friendly. The service we received from Sharice, in particular, really made the experience easier. She approached us to check if we had any queries and provided additional information. She was very helpful and answered all our questions. The order process was very smooth, she explained all the details and options.
4 May 2026
Reply from Bensons For Beds - Beckton
That’s lovely to hear! 😊 Sharice will be so pleased—friendly, helpful, and making everything easy is exactly what we aim for. Thanks so much for the great feedback✨
The advice I received from Benson For…
The advice I received from Benson For Beds was very educational and I choose my mattress accordingly.
8 May 2026
Reply from Bensons For Beds - Beckton
That’s great to hear! 😊 We’re glad the advice helped you choose the right mattress—thanks so much for sharing your experience with us✨
The staff at Beckton branch were very…
The staff at Beckton branch were very friendly and knowledgeable about each product and helped us select the right type of bed to purchase
1 May 2026
Unprompted review
Reply from Bensons For Beds - Beckton
We appreciate your positive feedback. We're so glad to hear that the staff were friendly and knowledgeable and helped you select the right bed to purchase!
Team Bensons
No discount offers very limited and…
No discount offers very limited and free delivery when cost is more than £500 like their competitors who offer this.
4 May 2026
Reply from Bensons For Beds - Beckton
We appreciate your feedback regarding the limited discount offers and free delivery options. We'll review our policies to see how we can improve our customer experience.
Team Bensons
My experience with bensons.
Delivered on date arranged, team always keeping you informed regarding of steps to your delivery. Staff delivering my mattress were very polite and helpful. This is 2nd delivery i have had from this company. I find them to be very trusting that you are going to get what you order, with delivery staff/ shop staff very organised and always helpfull.
26 April 2026
Reply from Bensons For Beds - Beckton
Thank you for your continued trust! 😊 We’re delighted everything went smoothly—from clear updates to polite, helpful delivery. Being your second delivery with us really means a lot. Enjoy your mattress and sleep well! 🛏️✨
An excellent customer experience
We had an excellent experience receiving professional advice and trying out beds at the Beckton branch. The selection of bed frames and mattresses available to test is very impressive.
During our visits, we received superb service from Jay. He gave us plenty of helpful tips and guidance on what to look for, while also giving us the space to explore and try things at our own pace. When it came to making the purchase, he went above and beyond, offering us a deal that was hard to resist.
The support did not end once the invoice was settled — Jay was extremely helpful in accommodating a late change to our order, which we really appreciated.
We now hope that the quality of the bed and frame we ordered matches the excellent level of customer service we experienced at the Beckton branch.
6 April 2026
Reply from Bensons For Beds - Beckton
Thank you for such a thoughtful and detailed review! We’re delighted you had such a positive experience at our Beckton branch. Jay will be thrilled to hear how much you valued his advice, relaxed approach, and continued support—even after purchase. We hope you enjoy your new bed just as much as the service you received,
Megan | Customer Care Specialist
Service has been great throughout
Service has been great throughout. Everything went smoothly from ordering to delivery. I ordered a firm mattress and it is exactly as expected.
17 April 2026
Unprompted review
Reply from Bensons For Beds - Beckton
We appreciate your fantastic feedback! It's great to hear that our service was helpful and that your firm mattress is exactly what you wanted.
Thank you for your positive review – Lauryn at Customer Care 💜
Helpful staff good experience.
26 March 2026
Reply from Bensons For Beds - Beckton
Thank you! We’re glad you had a good experience with our helpful team 😊
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist!✨
Reply from Bensons For Beds - Beckton
We appreciate your feedback regarding our staff and the service provided to you; we are so glad you were happy with your experience.
Team Bensons
Beautiful bed at a great price…
Great value good quality bed at a good price!
Friendly helpful staff , not pressing me to make the sale ! I had been looking for a bed for many months - then this came up !
Good experience overall!
7 April 2026
Reply from Bensons For Beds - Beckton
Sal,
We're delighted you found a good quality bed at a great price! It's wonderful to hear our staff were helpful and not pushy. We're so glad you had a good experience after your long search.
Team Bensons - Jessica
Reply from Bensons For Beds - Beckton
Thank you for your kind feedback! We’re really pleased to hear our team was helpful, professional, and proactive throughout your experience.
Hope to see you again in the future,
Megan | Customer Care Specialist💜
A very happy sleeper
From purchase all the way to delivery, the experience exceeded my expectations. The day after purchasing my bed & mattress I saw the same items on the bensons website for slightly cheaper than what I paid due to an online promotion. The team wasted no time in finding a way to price match and successfully managed to do so which led to me saving about £80. For that I can’t thank them enough. On the day of purchase i was given the space to browse, review my choices and even reassess bed frames/mattresses before making the ultimate decision. Thank you to the entire team.
1 March 2026
Unprompted review
Reply from Bensons For Beds - Beckton
We’re delighted to hear that your experience—from purchase right through to delivery—exceeded your expectations. It’s wonderful to know our team was able to honour the online promotion and secure a price match for you, ensuring you received the best possible value. We’re also pleased that you had the space and support to browse, compare options, and make the right decision at your own pace. Thank you for taking the time to share such thoughtful feedback with us.
💜 Thank you for your positive review – Lauryn at Customer Care
I purchased our beds & wardrobes from…
I purchased our beds & wardrobes from the Beckton Store. Ayesha helped me greatly to choose the best for us. She is a professional with great understanding of the customers needs. I was made to feel comfortable and took care off. I recommend the store & Ayesha.
23 March 2026
Unprompted review
Reply from Bensons For Beds - Beckton
Thank you so much for your lovely review! We’re delighted to hear Ayesha was able to help you find the perfect beds and wardrobes. Her professionalism and understanding of customer needs truly shine, and we’re so glad you felt comfortable and well looked after. We really appreciate your recommendation — thank you for choosing our Beckton store,
Megan at Customer Care🌟
Adam and James were very helpful and…
Adam and James were very helpful and efficient in delivering our items.
Thank you.
And Cheriene, at the Beckton branch , was very pleasant, knowledgeable and very helpful.
The Sealy Extra firm mattress is good quality and very reasonable.
21 March 2026
Reply from Bensons For Beds - Beckton
Thank you! Great to hear Adam and James were so helpful and efficient with your delivery. We really appreciate your feedback,
Megan at Customer Care💜
Great range & service
Great range of mattresses & beds. Customer service was excellent. We were helped by Ayesha, she did a great job of explaining all our options on mattresses & ways to pay. Very polite and friendly service. Would definitely recommend Bensons to friends & family.
18 March 2026
Unprompted review
Reply from Bensons For Beds - Beckton
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear you were impressed by the great range of mattresses and beds, and even happier that the customer service was excellent.
We truly appreciate your recommendation — it means a lot to us.
Thank you for choosing us, and for sharing your experience with friends and family,
Megan at Customer Care! 💜
The personalised attention from Sharia…
The personalised attention from Sharia made me feel incredibly valued. The attention to detail in her service really set this experience great
16 March 2026
Reply from Bensons For Beds - Beckton
Thank you so much for your lovely feedback Mrs Chongo! We’re delighted to hear that Sharia’s personalised attention made you feel truly valued. Her attention to detail and dedication to great service really make a difference, and she’ll be thrilled to know she helped create such a positive experience for you. We really appreciate you sharing this,
Megan at Customer Care! 😊✨
The delivery staffs were amazing
The delivery staffs were amazing. Their human relationship was great I really enjoyed their company
21 March 2026
Reply from Bensons For Beds - Beckton
Thank you so much! We’re really glad to hear the delivery team were amazing. It’s wonderful to know their friendliness and great people skills made the experience so enjoyable for you. We truly appreciate your feedback,
Megan at Customer Care! 😊✨
Reply from Bensons For Beds - Beckton
Thank you for taking the time to leave a review
Team Bensons - Jessica
Very very good customer service…
Very very good customer service (Cheriene and her team colleagues at Becton branch), delivery team(Dean&Yannick)are very polite and professional. Quality of bed and mattress worth every penny. We are so happy with this 160×200 special order.
7 March 2026
Reply from Bensons For Beds - Beckton
Mr Yang,
We appreciate your wonderful feedback! We're so happy to hear about the excellent customer service you received and that the delivery team were polite and professional. It's great to know you feel the bed and mattress are worth every penny.
Team Bensons
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