From our initial visit to the shop, to the delivery and set-up of our beds, we enjoyed a friendly and knowledgeable experience. Our salesmen was patient in helping us make the right choice for our b... See more
Company replied
Location
Switch locationUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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The manager Masoom was on his own in the showroom due to staff sickness, but was outstanding in every way. I was given lots of information and help in choosing a suitable mattress and am looking for... See more
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... See more
Company replied
Fabulous service from the Manager Maz (in store and on the phone) and all the team from ordering to delivery of our mattress. Would definitely recommend the Bedford store and all linked staff. Thank y... See more
Company details
About Bensons For Beds - Bedford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, United Kingdom
- 1234419486
4.8
Excellent
407 reviews
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Slumberland Air 6.0 Memory mattress0…
The manager Masoom was on his own in the showroom due to staff sickness, but was outstanding in every way.
I was given lots of information and help in choosing a suitable mattress and am looking forward to delivery.
21 October 2026
Fabulous service from the Manager Maz…
Fabulous service from the Manager Maz (in store and on the phone) and all the team from ordering to delivery of our mattress. Would definitely recommend the Bedford store and all linked staff. Thank you all.
26 October 2026
They kept us informed at every step. Everyone was very helpful.
They kept us informed at every step.
26 October 2026
Good company to deal with
Good company to deal with , more organised than Dreams! Delivery team were nice and helpful but left headboard loose but overall was good
22 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service.
Great service from in-store, customer services and delivery. I can’t fault the products or the service and highly recommend.
20 October 2026
Unprompted review
Reply from Bensons For Beds - Bedford
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our in-store team, customer service, and delivery crew. Knowing that you highly recommend our products and service means the world to us. We look forward to serving you again in the future!
Team Bensons
Great Experience!
From our initial visit to the shop, to the delivery and set-up of our beds, we enjoyed a friendly and knowledgeable experience.
Our salesmen was patient in helping us make the right choice for our beds and the 2 delivery men were respectful of our home and careful of the fact that it was freshly painted. Everything was exactly on schedule and communication was great. Our first few nights on the new bed have been very comfortable!
20 September 2026
Reply from Bensons For Beds - Bedford
We're so pleased to hear about your excellent experience from start to finish! It's wonderful that our in-store team was patient and helpful, and that our delivery crew took such great care to respect your freshly painted home. We're also delighted that the communication was seamless and that you are finding your new bed so comfortable.
Team Bensons
Great customer service
Very warm, welcoming and knowledgeable sales person called Daria who was able to advise and assist us with our needs who made the purchase an enjoyable process
16 October 2026
Reply from Bensons For Beds - Bedford
Thank you for your kind words! We're thrilled to hear that Daria provided you with excellent service and made your purchase enjoyable. Our team is dedicated to helping customers find exactly what they need. We look forward to serving you again!
V good start to finish
V good Staff . listened to my criteria and helped me choose a suitable product.
Order went smoothly
Communication very good
Very good delivery. Polite and prompt.
16 October 2026
Reply from Bensons For Beds - Bedford
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided excellent service and helped you find the perfect product. We strive for smooth communication and prompt delivery, and it's great to know we met your expectations. We look forward to serving you again!
I ordered a new bed and bedside…
I ordered a new bed and bedside cabinets from Bensons, from the ordering to the delivery everything went smoothly they even arrived earlier than they said they would and phoned ahead to let me know. Delivery drivers were polite and friendly and worked quickly and even took all the rubbish away with them. Could not recommend Bensons highly enough!!
13 October 2026
Unprompted review
Reply from Bensons For Beds - Bedford
Thank you so much for your wonderful review! We're thrilled to hear that your experience with us was smooth and that our team made a positive impression. Your recommendation means the world to us. Enjoy your new bed and bedside cabinets!
Maz was very helpful.
8 October 2026
Reply from Bensons For Beds - Bedford
Thank you for your kind words! We're thrilled to hear that Maz was able to assist you. Our team is dedicated to providing excellent service, and your feedback motivates us to keep up the great work. We look forward to serving you again soon!
Excellent staff
From entering Benson For Beds, Bedford, buying a mattress and pillows and delivery the experience was very positive. All staff were professional and friendly. Thank you.
J&D Magee
16 September 2026
Unprompted review
Reply from Bensons For Beds - Bedford
Thank you, J&D Magee, for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team at Benson For Beds, Bedford. Your satisfaction is our priority, and we appreciate your support. Enjoy your new mattress and pillows!
Reply from Bensons For Beds - Bedford
Thank you for your kind words! We're thrilled to hear that our salesperson made your experience enjoyable. We strive to provide excellent service and appreciate your feedback. We look forward to welcoming you back soon!
i buy the bed from benson in2024 and…
i buy the bed from benson in2024 and bed damage after 2 years and i have warranty under 5 years and they rejected my claim and says its not manufactured fault and i spend £1600 on bed and mattress the customer care was so rude they keep saying we mishandled the bed the wood broken from the side and the ottoman doesn’t work properly we have send them proof video and pictures, still they don’t want to listen such a waste of money.
28 September 2026
Unprompted review
Reply from Bensons For Beds - Bedford
Thank you for your feedback. We're sorry to hear about the issues you've experienced with your bed and ottoman, and we apologise for the disappointment caused.
Please respond back to our request for your order details. Once we have these details, we can review the matter and ensure the appropriate team reassesses the information available.
We appreciate you bringing this to our attention and look forward to hearing from you soon,
Megan | Customer Care Specialist
Delivery/install guys were fantastic
Delivery/install guys were fantastic. Polite and considerate.
24 September 2026
Reply from Bensons For Beds - Bedford
Thank you for your wonderful feedback! We're thrilled to hear that our delivery and installation team made a positive impression. We strive to provide excellent service, and it's great to know they were polite and considerate. We appreciate your support!
I bought my daughter's bed in-store
I bought my daughter's bed in-store as I wanted to try out the mattresses, and I wanted to talk to a salesperson. I was very happy with the help that I received.
I was emailed a date for the delivery and this was confirmed nearer the date with a delivery slot. The delivery firm rang up the day before to confirm the delivery and the bed was delivered with no problems.
29 August 2026
Reply from Bensons For Beds - Bedford
Thank you for your wonderful review! We're thrilled to hear that you had a great experience in-store and that our team was able to assist you. It's fantastic to know the delivery process went smoothly. We appreciate your support and hope your daughter loves her new bed!
Very happy.
Helpful and friendly staff in store, super communication and delivery was smooth with a call 20mins before. Very happy with overall service.
20 September 2026
Reply from Bensons For Beds - Bedford
Thank you for your wonderful review! We're thrilled to hear that our staff made your experience enjoyable and that the delivery went smoothly. Your satisfaction is our priority, and we look forward to serving you again soon!
Great customer service
Great customer service, the guy in store was super knowledgeable and very helpful. Quick delivery as well
18 September 2026
Reply from Bensons For Beds - Bedford
Thank you for your wonderful review! We're delighted to hear you had such a positive experience with our customer service and found our team member knowledgeable and helpful. We're also glad to know you appreciated the quick delivery.
Team Bensons
First class service
First class service - all Bensons service, from Farai in the Showroom at Ropewalk, to the delivery of the mattress this morning. Excellent communications and Farai set the tone with his helpful advice and professional knowledge, which enabled us to make a choice of mattress. Delivery this morning was hassle-free with two delivery gentlemen - Bensons for Beds must be congratulated.
17 September 2026
Reply from Bensons For Beds - Bedford
Thank you for your wonderful feedback! We are delighted to hear that our showroom service and delivery team provided such a positive and hassle-free experience. We're especially pleased that our colleague's advice helped you choose the perfect mattress.
Team Bensons
Reply from Bensons For Beds - Bedford
Thank you for your fantastic feedback! We're thrilled to hear that everything was excellent during your visit. Our team works hard to provide the best experience possible, and your kind words motivate us to keep up the great work. We look forward to welcoming you back soon!
Great all round
Really easy to order and get delivery at a time that suits us and the delivery team were brilliant A good service all round
12 September 2026
Reply from Bensons For Beds - Bedford
Thank you for your wonderful feedback! We're thrilled to hear that you found our ordering and delivery process easy and convenient. Our team works hard to provide excellent service, and it's great to know they made a positive impact. We look forward to serving you again!
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