The staff service was exceptionally good.Every details were explained clearly,was given a chance to explore all the stock available and finally able to choose the best for my family
Location
Switch locationUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
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See what reviewers are saying
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... See more
Company replied
It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... See more
Company replied
The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself... See more
Company replied
Company details
- #77 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Bedford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, United Kingdom
- 1234419486
4.8
Excellent
378 reviews
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The staff service was exceptional
The staff service was exceptionally good.Every details were explained clearly,was given a chance to explore all the stock available and finally able to choose the best for my family
26 August 2026
Great job all round
The guys delivering did a great job. Very courteous and polite and installed our bed with very little fuss.
27 August 2026
Great customer service
We spent a lot of time in the store & more money than we bargained for due to great customer service from Marcus.
Very pleased we now have everything we need for our new home from one store.
27 August 2026
Unprompted review
Delivery team v helpful and friendly.
23 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The bed is lovely and comfortable
The bed is lovely and comfortable. The process of purchasing was easy. However, I paid for assembly and the job was shabby. The base of the storage compartment was not secured properly. Disappointed at that.
6 June 2026
Reply from Bensons For Beds - Bedford
Thank you for your feedback! We're so pleased to hear you find your new bed lovely and comfortable, and that the purchasing process was easy. We're truly sorry to learn about the issue with the assembly of the storage compartment and that it wasn't secured properly. We understand your disappointment and will pass this valuable feedback on to our team.
Team Bensons
An over all great experience
An over all great experience. From Marcus in the store to the guys delivering. Kept informed through out. Marcus was extremely helpful explaining as we tried several mattresses.
Delivery drivers were amazing. Delivered early and were very tidy and informative.
16 August 2026
My experience with Benson Beds
They come highly recommended especially the Bedford branch
From the onset they were very helpful. They listened to what we required and made excellent recommendations. Kept us updated about the delivery and that was smooth as well.
21 August 2026
Reply from Bensons For Beds - Bedford
We're so pleased to hear that our team was very helpful from the start and listened to your requirements, making excellent recommendations. It's wonderful that you were kept updated and that your delivery was smooth.
Team Bensons
Helpful
Helpful, good price ,excellant product and delivery.
Marcus was super helpful in selecting the best bed and mattress for our needs
17 August 2026
Reply from Bensons For Beds - Bedford
We're so pleased to hear you found our product and delivery excellent, and that you received a good price. It's wonderful that our team member was super helpful in selecting the best bed and mattress for your needs!
Team Bensons
Bensons are best
It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and was an immense help in choosing the right mattresses for us. We were going to check out other bedding stores but due to his friendly demeanour decided there and then to purchase two mattresses.
10 August 2026
Unprompted review
Reply from Bensons For Beds - Bedford
We're so pleased to hear about your positive experience at our Bedford store! It's wonderful that our team member was so knowledgeable and helpful in assisting you with choosing the right mattresses. We're delighted you decided to purchase from us.
Team Bensons
Helpful and knowledgeable
Very helpful and explained everything clearly
7 August 2026
Unprompted review
Reply from Bensons For Beds - Bedford
We are so pleased to hear that everything was explained clearly and that you found our team very helpful. We truly appreciate your kind words and positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Great customer service (although you…
Great customer service (although you may want to dial down on the number of emails and texts you send out as it's a bit much!). Salesperson in Bedford store was very helpful and listened to what we wanted. Very quick delivery. Will definitely shop here again.
20 July 2026
Reply from Bensons For Beds - Bedford
We're so pleased to hear you experienced great customer service and that our salesperson in the Bedford store was very helpful. It's wonderful that your delivery was very quick, and we appreciate your feedback regarding the number of emails and texts. We're delighted you'll shop with us again!
Team Bensons
The young man Marcus
The young man Marcus, was really helpful, and very informed on all the products. Also very polite.
21 July 2026
Reply from Bensons For Beds - Bedford
We're so pleased to hear that our team member was really helpful and very informed on all the products. It's wonderful that they were also very polite.
Thank you for your positive review - Lauryn at Customer Care
Every involved most helpful.
13 July 2026
Reply from Bensons For Beds - Bedford
We are so pleased to hear that our team was helpful. Thank you for your positive feedback!
Pleasant assistant answered our…
Pleasant assistant answered our questions, very helpfull
6 July 2026
Reply from Bensons For Beds - Bedford
We're so pleased our assistant was pleasant and very helpful in answering your questions. Thank you for your kind words!
Slumberland Extra Firm mattress is good…
Slumberland Extra Firm mattress is good as you don’t roll in to each and doesn’t get lumps or bumps.
4 July 2026
Reply from Bensons For Beds - Bedford
We're so pleased to hear that your mattress provides such a comfortable and stable sleeping experience, without any rolling or unevenness. Thank you for your wonderful feedback!
Delivery superking bed,headboard and mattress
The delivery service was on point with regular updates through the day via calls or tex messages, keeping me in the loop.The service was friendly and on time.want to thank Charlie and chichi for delivering bedbase, headboard and mattress safely to my property on 19/6/26.and also for building it together. Excellent job,giving a rateing of 10/10
19 June 2026
Reply from Bensons For Beds - Bedford
We are so pleased to hear about your excellent delivery experience and that our team provided such great service. It's wonderful that you were kept informed and that everything was handled safely and efficiently. Thank you for your kind feedback!
Team Bensons
Great service in store when choosing…
Great service in store when choosing and ordering and again when delivered. Such great service which makes the whole process so much easier.
So far we are really enjoying our new mattress and bed frame. Highly recommend benson for beds
17 May 2026
Reply from Bensons For Beds - Bedford
We're so pleased you received great service throughout your experience. It's wonderful that you are enjoying your new mattress and bed frame! Thank you for your high recommendation.
Team Bensons
Very helpful staff
11 June 2026
Reply from Bensons For Beds - Bedford
Thank you for your feedback.
Team Bensons
Had a great experience and good support
Had a great experience and good support
10 June 2026
Unprompted review
Reply from Bensons For Beds - Bedford
We're thrilled you had a great experience and good support!
Team Bensons
Mattress purchasesales person was very knowledgable…
The sales person was very knowledgable and advised us on all the beds and left us to test them and make a decision and when we were ready he came back to us
8 June 2026
Reply from Bensons For Beds - Bedford
We're so pleased you found our team knowledgeable and appreciated the space to make your decision. Thank you for your positive feedback!
Team Bensons
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