Free no deposit no extra money was little difficult for me. But from choosing to ordering the product from getting delivery date was exceptional matter of minutes and I had all the information.. Nic... See more
Company replied
Location
Switch locationUnit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB
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See what reviewers are saying
Very happy with the customer service. Lovely sales person, Fiona, who helped and gave advice. Very knowledgeable and friendly. Happy with our purchase.
I visited the Bicester Bensons shop on Saturday 3rd October, and was warmly greeted by both of the staff that were in that day. Gulam then helped me to choose the right firmness of mattress for me) wh... See more
Company replied
Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick. Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important... See more
Company replied
Company details
About Bensons For Beds - Bicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, United Kingdom
- 1869243267
4.8
Excellent
208 reviews
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We were attended to immediately
We were attended to immediately by Fiona at the Bicester store who was very friendly & pleasant explaining different beds to us.
21 October 2026
Professional and clear advice from…
Professional and clear advice from start to finish and no pressure to in to buy expensive and working clearly within the budget you say
24 October 2026
Customer service
Very happy with the customer service. Lovely sales person, Fiona, who helped and gave advice. Very knowledgeable and friendly. Happy with our purchase.
18 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Free no deposit no extra money was…little confusing fr e personally but younger person would have no problems
Free no deposit no extra money was little difficult for me. But from choosing to ordering the product from getting delivery date was exceptional matter of minutes and I had all the information..
Nice to have a straight forward purchase app well done.
11 October 2026
Reply from Bensons For Beds - Bicester
Thank you for your feedback! We're thrilled to hear that you found our purchasing process straightforward and efficient. We appreciate your patience with the initial steps and are glad you had a great experience overall. Your support means a lot to us!
Bicester Bensons for Beds - fantastic!
I visited the Bicester Bensons shop on Saturday 3rd October, and was warmly greeted by both of the staff that were in that day. Gulam then helped me to choose the right firmness of mattress for me) which was a massive help as it's the first mattress I've bought in a very long time!), before showing a great variety of options. It took me a while (I'm picky!) to choose the right one, but Gulam kindly talked me through all of the differences, options and styles, and we got there in the end. I went home to double check sizing, and came back the next day to finalise, where I was remembered which was a great touch. I really appreciated the attention to detail, patience, and warm approach. Thank you very much to the staff at the Bicester shop! I look forward to my delivery later this month :)
3 October 2026
Unprompted review
Reply from Bensons For Beds - Bicester
Thank you for your wonderful review Stephanie! We're thrilled to hear about your positive experience with Gulam and our team. It's great to know that we could help you find the perfect mattress. We appreciate your kind words and look forward to delivering your new mattress soon,
Megan | Customer Care Specialist
Courtesy & listening
21 September 2026
Reply from Bensons For Beds - Bicester
Thank you for sharing your positive experience with us; we truly appreciate it!
Reply from Bensons For Beds - Bicester
Hello,
Thanks for the fantastic review! We're so glad our advice and range helped you find the perfect fit.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Satisfied customer!
I’m very please with my overall experience with Bensons for Beds. The quality of beds is actually amazing. The staff is very friendly and made my experience one to remember. Even particularly made my shopping experience significantly better. She was patient, willing to go the extra mile and acted professionally! I would definitely recommend to friends and family.
6 September 2026
Unprompted review
Reply from Bensons For Beds - Bicester
Hello Josh,
Thank you for your wonderful review! 😊 We're thrilled to hear that you're so pleased with your overall experience at Bensons for Beds and that you found the quality of our beds to be amazing.
Thank you for your recommendation to friends and family. Your kind words mean so much to us, and we look forward to helping you again in the future. Wishing you many nights of comfortable and restful sleep,
Megan | Customer Care Specialist✨
The lady (Fiona) that dealt with us was…
The lady (Fiona) that dealt with us was most pleasant . No rush & took us to several different display mattresses for us to compare etc. To older people as myself this was excellent
4 September 2026
Reply from Bensons For Beds - Bicester
Thank you for your wonderful feedback! We're thrilled to hear that Fiona provided you with a pleasant and thorough experience. We strive to ensure our customers feel comfortable and well-informed. We appreciate your support and look forward to helping you again in the future!
Great customer service
Great customer service! Fiona was very helpful, kind, and made the whole experience pleasant. I’m really happy with the service I received and can’t wait for my beds and mattresses to arrive.
30 August 2026
Reply from Bensons For Beds - Bicester
Hello Sarah,
Thank you for your fantastic review! 😊 We're delighted to hear Fiona made your experience so pleasant with her helpful and kind approach. We'll be sure to pass on your lovely feedback to her. We hope you're excited for your new beds and mattresses to arrive, and thank you for choosing us,
Megan | Customer Care Specialist
Bicester—great service
Bicester—great service, and the product explanations were detailed and easy to understand!
11 August 2026
Reply from Bensons For Beds - Bicester
Thank you for your feedback! 😊 We're delighted to hear that you received great service at our Bicester store and that the product explanations were detailed and easy to understand. Helping our customers make informed decisions is really important to us, so it's wonderful to know our team delivered such a positive experience. Thank you for choosing us,
Megan | Customer Care Specialist!!
Very good service from bensons for beds…
Very good service from bensons for beds , good delivery team. Good choice of beds
23 July 2026
Unprompted review
Reply from Bensons For Beds - Bicester
Thank you for your wonderful feedback! We're delighted to hear that you received very good service and were pleased with our delivery team. It's also great to know you found a good choice of beds. We appreciate your kind words!
Team Bensons
First time mattress purchase - really good experience and very helpful.
This was my first time buying a mattress as a first time home owner and I visited the store in Bicester to get some help on what to go for. Fiona helped me out in going through different options and what best suited me. Overall it was a really good experience and Fiona was extremely helpful, I would highly recommend Bensons especially the Bicester store.
26 July 2026
Reply from Bensons For Beds - Bicester
Thank you for your fantastic review! We're delighted to hear that Fiona was able to help guide you through the options and find the right mattress for your needs as a first-time homeowner. It's wonderful to know you had such a positive experience at our Bicester store. We'll be sure to pass on your kind words to Fiona. Thank you for your recommendation, and we hope you enjoy your new mattress! 😊
Delivery team were prompt
Delivery team were prompt . polite and provided helpful assembly info
17 July 2026
Unprompted review
Reply from Bensons For Beds - Bicester
We're so pleased our delivery team was prompt, polite, and provided you with helpful assembly information. Thank you for your kind words!
Team Bensons
Good customer service by Fiona
Good customer service by Fiona. She made my husband and I feel really comfortable. She was also very kind, detailed and patient. Very wonderful woman
13 July 2026
Reply from Bensons For Beds - Bicester
We're so pleased to hear about your positive experience with our customer service. It's wonderful that our team member made you feel comfortable, and was kind, detailed, and patient.
Really good experience
Really good experience, sale advisor Fiona gave us plenty of time and information on various mattresses and beds, ordering made simple . Delivery was great, they put everything upstairs in to the room.
28 June 2026
Reply from Bensons For Beds - Bicester
We're so pleased you had a really good experience and that our sales advisor provided plenty of time and information. It's wonderful that ordering was simple and delivery was great, with everything placed upstairs.
Team Bensons
Fiona at the Bicester store was…
Fiona at the Bicester store was incredibly helpful. Lovely lady and a great bed purchased!
25 June 2026
Reply from Bensons For Beds - Bicester
We're so pleased you had such a positive experience and found our team member helpful. Enjoy your new bed!
Team Bensons
Great Delivery Service
They arrived at time and they informed me every stage for delivery. Thanks Stevie and Brian.
18 June 2026
Reply from Bensons For Beds - Bicester
We're so glad to hear our team arrived on time and kept you informed every step of the way!
Team Bensons
An overall great experience
An overall great experience! From the sales person (Julia )in the Bicester store to the delivery team . Couldn’t have asked for more ! Everything done as they said!! Oh! and a very comfortable bed !!!
31 May 2026
Reply from Bensons For Beds - Bicester
We're so pleased you had an overall great experience, from our sales team to delivery! We are delighted that everything went as expected and you are enjoying your comfortable bed. Thank you for your kind feedback!
Team Bensons
Fiona in the Bicester store was very…
Fiona in the Bicester store was very helpful but not pushy and left us alone to discuss our options she was also very thorough
30 May 2026
Reply from Bensons For Beds - Bicester
We're delighted you had such a positive experience! It's wonderful our team member was helpful, thorough, and gave you space. Thank you for sharing your kind words!
Team Bensons
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