Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - wh... See more
Company replied
Location
Switch locationUnit 2 Bilston Road Retail Park, WV2 2PY Wolverhampton, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wasn't harrassed as I started to browse the store, so it felt comfortale to browse without being pounced on by sales people. The help I did receive was genuine and time taken, didn't feel rushed, t... See more
We received excellent customer service from Samara on Friday 8th September. She was friendly and polite and nothing was too much trouble. She had good product knowledge and spent some time with us as... See more
Company replied
The whole experience has gone like clockwork. From visiting your shop in Bilston to the delivery yesterday of our new mattress. In store Lisa was brilliant, told us all we needed to know and offere... See more
Company replied
Company details
About Bensons For Beds - Bilston Road
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bilston Road Retail Park, WV2 2PY, Wolverhampton, West Midlands, United Kingdom
- 1902455989
4.8
Excellent
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great mattress at a great price
Great mattress at a great price. Excellent service and very friendly, professional staff.
18 August 2023
Reply from Bensons For Beds - Bilston Road
Hello Mrs Fox- Sipos, we are happy to hear that you love your new product and are satisfied with the service provided! Thank you for taking the time to provide us with this feedback. - Team Bensons
Friendly sales assistant not too pushy
Friendly sales assistant not too pushy, very knowledgeable of product.
14 August 2023
Reply from Bensons For Beds - Bilston Road
This is fantastic to hear Stephen! -Team Bensons
The way I like to shop.
Lisa from Bilston Road branch was very helpful and knowledgeable without being pushy, she helped and guided us to choose the right mattress for us, a very good experience.
10 August 2023
Reply from Bensons For Beds - Bilston Road
Hello Mr Stevens,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Lisa can be aware of a great job she is doing. - Team Bensons
Great and very helpful staff
6 August 2023
Reply from Bensons For Beds - Bilston Road
Hello Mr Pinch.
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
The assistant - Jean
The assistant, Jean was so lovely, friendly, patient and helpful. Nothing was too much trouble for her and she was very knowledgeable about the products.
1 August 2023
Reply from Bensons For Beds - Bilston Road
Hello Linda
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Jean can be given the credit she deserves. - Team Bensons
Staff were pleasant and helpful.
4 July 2023
Reply from Bensons For Beds - Bilston Road
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
New wheelchair user
I'm a new wheelchair user and it was my 1st journey out. Was very nervous, but my hubby was able to manoeuvre me around the store with ease. Staff were friendly, welcoming and very helpful.
29 June 2023
Reply from Bensons For Beds - Bilston Road
Hello Charlotte, thank you for leaving this review that's so lovely hear. We're glad you were able to get around the store without any trouble and your always welcome at Bensons for Beds! -Team Bensons
Reply from Bensons For Beds - Bilston Road
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
From ordering to delivery outstanding…
From ordering to delivery outstanding customer service
22 May 2023
Reply from Bensons For Beds - Bilston Road
Hi Denise, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Bilston Road store.
Team Bensons
Sales person was extremely good
29 May 2023
Reply from Bensons For Beds - Bilston Road
Hi Sonia, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Bilston Road store.
Team Bensons
Friendly service
The staff that attended to me took her time to answer all my questions and provided valuable recommendations that helped me decide on the products I wanted.
28 May 2023
Reply from Bensons For Beds - Bilston Road
Good Morning, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Bilston Road store.
Team Bensons
Good range and excellent service again
26 May 2023
Reply from Bensons For Beds - Bilston Road
Hi Jag, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Bilston Road store.
Team Bensons
Great service …
My partner and I had a great experience in benson for beds!!! I’m a wheelchair user so had to take my time trying different mattresses, the lady who helped us was absolutely lovely such a nice kind considerate person, we didn’t feel rushed she offered great advice and listened to to us, we would definitely recommend and return in the future
23 May 2023
Reply from Bensons For Beds - Bilston Road
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Helpful staff
Thé sales staff were very knowledgeable and helpful. Tried the mattresses in the shop but bought on line as they gave good discounts. Pity the shop didn’t match the on-line offers? (Up to 13% off)
btw… the website said my West Midlands postcode was in Northern Ireland and couldn’t deliver there.
Was told delivery would be up to 3 weeks and it came after 10 days.
Website could promote more the offer the recycle your old mattresses.
24 April 2023
A genuine review of buyer and recipient
We were received with courtesy and left to peruse without pressure until we asked for advise. We went with ideas of what was required and that was what we finally decided on except for a more suitable mattress for the ultimate user. Delivery date has been made flexible due to the recipient moving house and the date is currently unsure. It was our second purchase as a result of the courtesy at the first visit. Highly recommended by all concerned with the purchase. Thank you all.
21 April 2023
A nice place with great staff
A nice place with great staff
Took my family there to shop for a wardrobe but ended up buying two! Phil was amazing. He helped us to submit our orders in a cost effective way to make a substantial savings.
23 April 2023
Excellent knowledge and understanding…
Excellent knowledge and understanding from your staff member
Nothing was too much trouble for her
No pressure at all just knew when to be there for help and advise
22 April 2023
The sales person was knowledgeable…
The sales person was knowledgeable about the beds and help us very much.
8 April 2023
Brilliant store full of great staff.
Brilliant store full of great staff.
Got listened to and shown what I needed, assistant manager served us. He was brilliant and knew his stuff.
Bought a new bed straight away, it was worth it, got what I needed and wanted for a great price.
7 April 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.