Bensons For Beds - Bilston Road Reviews 

260
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TrustScore 5 out of 5

4.8

Unit 2 Bilston Road Retail Park, WV2 2PY Wolverhampton, West Midlands, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Raj was great, knowledgeable, and gave us all of the options available. He was really attentive and patient and made the experience calm and enjoyable, being very kind to my young toddler son too - wh... See more

Company replied

Rated 5 out of 5 stars

I wasn't harrassed as I started to browse the store, so it felt comfortale to browse without being pounced on by sales people. The help I did receive was genuine and time taken, didn't feel rushed, t... See more

Rated 5 out of 5 stars

We received excellent customer service from Samara on Friday 8th September. She was friendly and polite and nothing was too much trouble. She had good product knowledge and spent some time with us as... See more

Company replied

Rated 5 out of 5 stars

The whole experience has gone like clockwork. From visiting your shop in Bilston to the delivery yesterday of our new mattress. In store Lisa was brilliant, told us all we needed to know and offere... See more

Company replied


Company details

  1. Bedroom furniture shop
  2. also in
  3. Bed shop
  4. Bedding Shop
  5. Mattress Shop

About Bensons For Beds - Bilston Road

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 Bilston Road Retail Park, WV2 2PY, Wolverhampton, West Midlands, United Kingdom

  • 1902455989

4.8

Excellent

TrustScore 5 out of 5

260 reviews

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4.8

All reviews

(260)

27,080 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great personal service

Lovely, friendly and helpful staff.went through all of the options and got to a decision on what would work best for me.

1 February 2025
Unprompted review
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Reply from Bensons For Beds - Bilston Road

Hi Jacqui,

The Bilston road team are delighted to hear you've had a great instore experience and would like to thank you for your 5 star review.

Store Manager

Rated 5 out of 5 stars

The assistant showed us the bed we was…

The assistant showed us the bed we was interested in and explained everything about it including the mattress and about the aftercare , she went through everything slowly and in detail including the finance and delivery, could not fault the experience.

25 January 2025
Bensons For Beds - Bilston Road logo

Reply from Bensons For Beds - Bilston Road

Hi Robert,

The team in Bilston road are very happy to hear you've had a faultless experience with us instore and would like to thank you for taking time out to leave a 5 star review.
Much appreciated

Team Bensons @Bilston

Rated 1 out of 5 stars

We can't thank Lisa and her assistant…

We can't thank Lisa and her assistant Samara,for their support in the parchase of our bed, and sorting out the problem we with our delivery (wrong bed bases). Fone bensons customer service, who were rubbish. Went into the store, Wolverhampton, Lisa the store manager was brilliant, I wish I could say the same for thier customer service operatives. She's got excellent customer service experience, and was very helpful, she's the reason we still are with bensons for beds. Thanks you so much for your support and help. Keep up the good work 👏

14 January 2025
Bensons For Beds - Bilston Road logo

Reply from Bensons For Beds - Bilston Road

We appreciate your feedback and are happy to hear that our store team was able to help with the bed purchase and delivery issue. We'll pass along your kind words. Thank you for your support, Megan at Customer Care

Rated 5 out of 5 stars

Pleased with the purchase process but have to wait 12 to 14 weeks for delivery!

Jean, at the Wolverhampton branch, was very helpful, providing useful information on the bed features as we were looking around the showroom. Later ordered bed and mattress online after looking at reviews.

2 January 2025
Bensons For Beds - Bilston Road logo

Reply from Bensons For Beds - Bilston Road

We're glad you found the information provided in our showroom helpful and that you were able to order online. Thank you for sharing your positive experience with us, Megan at Customer Care

Rated 5 out of 5 stars

Excellent choices

Excellent choices, friendly staff who are not pushy for a sale and willing to help and listen to customer choices and styles. Perfect purchase from start to finish

17 September 2024
Rated 1 out of 5 stars

New ottoman and mattress delivered on…

New ottoman and mattress delivered on 23rd August 2024.Two bed technicaians could not assembl the bed.They left me with a bed that was not fit for the purpose it was sold for. The first available appointment is 6th September this is awful as it is a 14 day wait without my bed .I am having to sleep on the floor as a cancer patient with health issues .this is the 3rd faulty bed delivered all three beds are faulty ..This has caused me so much trouble and suffering. I am disappointed and disgusted with Benson for beds and will never recommend Benson for beds to anyone .I have photos of the damaged bed ..Wolverhampton Benson for beds very unhelpful.

26 August 2024
Rated 5 out of 5 stars

customer satisfacion

very helpfull staff , abu and bev explained everything we needed to know, good choise of products , easy to navigate , working lift , others shops , { life not working { not good if your disabled , they made ordering nice and simple .....

24 May 2024

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