Our initial experience was superb. The help we received in choosing the right mattress was excellent. There was no hard sell which we appreciated. We were left to our own devices in choosing the ri... See more
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We had such a lovely experience at Bensons for Beds, especially thanks to Monica. She was incredibly helpful and patient with us while we took what felt like forever to decide! 😂 Monica had such... See more
Company replied
Greeted as we came in and Kevin was very nice and nothing was too much trouble to help us Used a bed machine to decide what firmness we would require for the matters. Showed us round the showro... See more
Company replied
Visited the Bensons for bed shop in Blackpool to see what was available and some inspiration . A member of staff Gem listened to us and showed us the various options . She was not pushy and was very p... See more
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Company details
About Bensons For Beds - Blackpool
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A2 Blackpool Retail Park, FY4 2RP, Blackpool, Lancashire, United Kingdom
- 1253403456
4.9
Excellent
596 reviews
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Helpful staff
28 October 2026
Our initial experience was superb
Our initial experience was superb. The help we received in choosing the right mattress was excellent. There was no hard sell which we appreciated. We were left to our own devices in choosing the right bed frame and headboard. A date was set for delivery and so was the address it was to be delivered to. Unfortunately then thing went awry slightly. I received two emails one changing the delivery date and the second the address in which the bed was to be delivered. Several people at Benson for beds were spoken to all of which said they would ring us back. However they didn’t. We had no idea what to do. Eventually we spoke to someone who appeared to know what had happened and accepted responsibility for the error. After a week of to-ing and fro-ing it was finally sorted. The delivery went almost smoothly the poor guys that they were delivering to a shop so not looking for our property but they were outstanding. The bed itself is amazing and so much better than the old one. All in all thank you Benson for Beds for all the help and the smooth delivery.
26 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Blackpool
Thank you for your kind words! We are thrilled to hear that our team was welcoming and helpful during your visit. Providing excellent service is our top priority, and we look forward to seeing you again soon!
Team Bensons
Everyone from the sales staff to the…
Everyone from the sales staff to the delivery guys were top brilliant no fuss which I love so thanks again
12 October 2026
Reply from Bensons For Beds - Blackpool
Thank you for your fantastic feedback! We're thrilled to hear that our team made your experience smooth and enjoyable. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
Without doubt the amazing service we…
Without doubt the amazing service we received from Sandra on the day, she really was exceptional and the main reason we ended up buying the mattress there and then.
10 October 2026
Unprompted review
Reply from Bensons For Beds - Blackpool
Thanks for your wonderful feedback! 😊 We're absolutely delighted to hear that Sandra provided such exceptional service. It's fantastic to know she took the time to help you and made such a positive impression that you felt confident purchasing your mattress there and then.
We'll be sure to pass your kind words on to Sandra, who I'm sure will be thrilled to receive this recognition.
Thank you for choosing Bensons, and we hope you're enjoying many comfortable nights on your new mattress! 🛏️⭐
Good delivery window.kept us up to date…
Good delivery window.kept us up to date at all times. Friendly helpful driver.
12 October 2026
Reply from Bensons For Beds - Blackpool
Thanks for your feedback! 😊 We're delighted to hear that you were kept up to date throughout the delivery process and that your delivery window was convenient. It's also wonderful to know that your driver was friendly and helpful.
We'll be sure to pass your kind comments on to the team. Enjoy your new purchase! ⭐
Reply from Bensons For Beds - Blackpool
Thank you for your kind words Peter! We are thrilled to hear that you found our team helpful, polite, and respectful. Your satisfaction is our top priority, and we look forward to seeing you again soon,
Megan | Customer Care Specialist
Nothing could be done better
5 October 2026
Unprompted review
Reply from Bensons For Beds - Blackpool
Thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
From Julie in the showroom to the 2…
From Julie in the showroom to the 2 delivery menu yesterday, buying a mattress from Benson for beds has been a great experience.
I have just spoken with mum, who is 86 with scoliosis, who says her new mattress that was delivered yesterday made such a difference
1 October 2026
Unprompted review
Reply from Bensons For Beds - Blackpool
Thank you, Julie! We're thrilled to hear that you and your mum had a great experience with us. It's wonderful to know that the new mattress is making a positive difference for her. We appreciate your support and look forward to helping you again in the future!
The after sales service was brilliant
The after sales service was brilliant. We were kept informed throughout. We were informed well in advance when the delivery was going to be and within a 2 hour period. We were rung the day before and on the day itself. Faultless.
26 September 2026
Reply from Bensons For Beds - Blackpool
Thank you for your fantastic feedback! We're thrilled to hear that our after sales service met your expectations. Keeping our customers informed is a top priority for us. We appreciate your support and look forward to serving you again in the future!
Reply from Bensons For Beds - Blackpool
Thank you for your kind words! We're thrilled to hear that you enjoyed our service and prompt delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
The lady Sarah who assisted us in…
The lady Sarah who assisted us in choosing a new bed was excellant very patient and knowledgable about your beds answered our questions and made the experience relax and no hassle she is a credit to your company.
25 September 2026
Reply from Bensons For Beds - Blackpool
Thank you for your kind words! We're thrilled to hear that Sarah provided you with excellent service and made your bed shopping experience enjoyable. We appreciate your feedback and look forward to serving you again!
Good information before purchasing
Good information before purchasing, great communication re: delivery
18 September 2026
Reply from Bensons For Beds - Blackpool
We're so pleased you found our information helpful before your purchase and that our communication regarding delivery was excellent. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Blackpool
We're so pleased to hear that your delivery was speedy and that you are enjoying the good quality of your purchase, leading to a good night's sleep! Thank you for your wonderful feedback.
Team Bensons
Fantastic staff at the shop showed us…
Fantastic staff at the shop showed us the beds even gave us pillows to test the bed out. Explained everything about the bed to us will all the features
20 September 2026
Reply from Bensons For Beds - Blackpool
Thank you for your wonderful review! We're thrilled to hear that our staff provided you with such a great experience. Testing out the beds is an important part of finding the perfect fit. We appreciate your feedback and hope you enjoy your new bed!
Quality Mattress
Really happy with my mattress it was expensive but worth it for a good night's sleep. Staff were friendly and helpful.
20 September 2026
Reply from Bensons For Beds - Blackpool
We're so pleased to hear you're happy with your mattress and that it's providing you with a good night's sleep! It's wonderful to know our staff were friendly and helpful.
Team Bensons
We had such a lovely experience at…
We had such a lovely experience at Bensons for Beds, especially thanks to Monica. She was incredibly helpful and patient with us while we took what felt like forever to decide! 😂
Monica had such great knowledge about the different mattresses and took the time to explain everything to us without ever making us feel rushed or pressured. She really listened to what we were looking for and made the whole process so much easier.
would definitely recommend Monica to anyone looking for a new bed or mattress. Thank you so much for all your help! 😊
4 September 2026
Reply from Bensons For Beds - Blackpool
We're so pleased to hear you had such a lovely experience with us! It's wonderful that Monica was incredibly helpful and patient, taking the time to explain everything without making you feel rushed or pressured. We're thrilled you're happy with the service received and appreciate your high recommendation.
Team Bensons
Quite excellent from first visit to the…
Quite excellent from first visit to the store onwards. The delivery was superb - organised and delivered punctually, smoothly and politely. Thank you!
7 September 2026
Unprompted review
Reply from Bensons For Beds - Blackpool
Hi Carolyn,
Thank you so much for your lovely review! 😊 We're delighted to hear that your experience was excellent from your very first visit right through to delivery. It's especially great to know our delivery team impressed with their punctuality, organisation and friendly service. We'll be sure to pass on your kind words. Enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist
The person I spoke to in the store was…
The person I spoke to in the store was helpful.The men who delivered the draws were quick and took all the rubbish away and put the draws where I want them.
4 September 2026
Reply from Bensons For Beds - Blackpool
Thank you for your wonderful feedback! We're thrilled to hear that our team provided helpful service and that your delivery went smoothly. We strive to make every experience great, and your satisfaction means a lot to us. We look forward to serving you again!
Amazing Customer Service from Julie at Bensons Beds
Simply great customer service. Julie was most attentive, showed exactly the right level of customer empathy, excellent patience and product knowledge. Thanks Julie for the pleasure of doing business with you, and therefore Bensons. My wife and I simply could not make a better recommendation.
5 September 2026
Reply from Bensons For Beds - Blackpool
We're absolutely delighted to hear about the exceptional service you received from Julie! Her attentiveness, empathy, patience, and product knowledge are exactly what we strive for, and it's wonderful to know she helped make your experience such a positive one. Thank you for your kind recommendation. Feedback like this means so much to both Julie and the wider team.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
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