The two delivery men who delivered our new mattress were very helpful and pleasant . They even took their shoes off at the door. We would have no hesitation in recommending them .
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Excellent service from instore to delivery great product to! The delivery guys Omar and Imran were very efficient, friendly and respectful of my property. They even put shoe covers on which I find is... See more
Ordered mattress and bed at end of July.Could not accept first delivery date so given date mid September. Received numerous e mails telling me how my mattress was being carefully crafted just for me e... See more
Company replied
Good choice of bedroom furniture,which is what we were looking for. Good range of prices.Discount given for Blue Light Card holders too .. Excellent staff member called " Zam" at Middlebrook Branch .... See more
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Company details
About Bensons For Beds - Bolton Middlebrook
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Middlebrook Retail Park, BL6 6JA, Bolton, Lancashire, United Kingdom
- 1204699371
4.8
Excellent
870 reviews
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Bensons for mattresses
We were directed to mattresses which suited our needs and within our budget. Ben was very helpful and friendly but not pushy and gave help when we required it.
The showroom was well laid out and Ben’s knowledge of the products was very good.
3 November 2025
Reply from Bensons For Beds - Bolton Middlebrook
We’re so pleased Ben was able to guide you to the right mattress within your budget and make the experience friendly and stress-free! His product knowledge and helpful approach are exactly what we aim for in every visit.
Thank you for your positive review Pauline – Lauryn at Customer Care 💜
Didn't pester but was available to…
Didn't pester but was available to answer questions, was knowledgeable about produsts
2 November 2025
Reply from Bensons For Beds - Bolton Middlebrook
We’re so glad to hear you appreciated the knowledgeable support without feeling pressured! Being available when needed while giving customers space is exactly what we strive for.
Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing! We are so glad our staff was friendly and explained everything well. We value your feedback,
Megan
Customer Care Team
No high pressure sales
No high pressure sales, just friendly knowledgeable staff..
Went to try a Simba mattress, glad I did it wasn’t for me. Tried most mattresses in store, huge selection. Finally found a Sealy that was sooo comfy. Just goes to show you can’t buy a mattress online without trying it first and the staff at Bensons were stunning, left us to wander round but were there for any questions.
EXCELLENT..
26 October 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing your experience. We're happy to hear that our team provided a friendly and knowledgeable environment, allowing you to explore our mattress selection and find the perfect Sealy for your needs.
Thanks for your feedback,
Megan
Customer Care Team
Really good experience
Really good experience! Staffs was very lovely and helpful. They have helped me and mrs alot as we was beingba little picky and indecisive. Glad I have shopped here!
28 October 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing your experience! We're happy to hear that our staff was lovely and helpful during your visit. We're glad we could assist you both,
Megan at Customer Care
We received a friendly professional…
We received a friendly professional service, we were very pleased with the bed that we purchased.
28 October 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing your positive experience with us. We are so glad to hear that you were pleased with the friendly, professional service and your new bed!
Looking forward to welcoming you back soon,
Megan at Customer Care
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate your kind words! We are so happy you enjoyed our exceptional service. Thank you for your support; it means a lot to us.
Take care,
Megan at Customer Care
Sales assistant was very helpful and…
Sales assistant was very helpful and explained in detail about each bed.
Delivery was on time and very efficient.
23 October 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're so glad the sales assistant was very helpful and explained each bed in detail. It's great to know the delivery was on time and very efficient. Thank you for your review – Lauryn at Customer Care 💜
Had plenty of emails telling us when the order was due.
We were kept well I informed of how the order was processing. Maybe more emails than were really needed but it's better to have more info than you need.
Arrived on time. Drivers were helpful and put all the packages where we needed them as we had decided not to pay the assembly costs.
All up and running the same day. Nothing broken or marked. Lights look great.
14 October 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you were well-informed about your order's progress and that it arrived on time. We appreciate your feedback on the number of emails and are glad the drivers were helpful in placing the packages. It's great to know everything is working and looks fantastic! Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Excellent service
19 October 2025
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
The sale lady was extremely helpful…
The sale lady was extremely helpful buiding me through the choices available
16 October 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that our sales team member was very helpful in guiding you through our available options. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing your experience! We are so happy to hear that you found our service professional and friendly. Thank you for your review – Lauryn at Customer Care 💜
Great value for money
Monty was amazing. He was knowledgeable and informed us all about the items we were looking at. Nothing was too much trouble and he went out of his way to find us the best deals. Thank you!
5 October 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you sharing your positive experience! We're happy to hear that our team member was knowledgeable and went out of their way to find you the best offers. Thank you,
Megan at Customer Care
Ben at the Middlebrook store was…
Ben at the Middlebrook store was brilliant from start to finish. Would highly recommend. Thanks Ben!
5 October 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had such a positive experience at the Middlebrook store. We appreciate you highlighting the excellent service you received. Thank you, Megan at Customer Care
The customer service recieved was exceptional
The customer service recieved was exceptional by the selling team specially Monti he was amazing in giving the best deal and explaining in the best details needed. I would highly recommend.
1 October 2025
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your wonderful feedback! We're thrilled to hear Monti provided exceptional service and helped you find the best deal. We appreciate your recommendation!
Take care,
Megan at Customer Care
Bensons For Beds Middlebrook
So I visited the bensons for bed shop at middlebrook, Bolton. Which as you may or may not know is surrounded by competitors.
We did our shopping around and came back to bensons for bed shop, as we believed it was the best deals but also the best quality. I would also like to say that we dealt with the manager Craig, who I can’t recommend enough , he was very welcoming and went above and beyond for myself and my family.
27 September 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you found the best deals and quality at our store. We appreciate you recognizing the welcoming service you received. Thank you for your positive feedback; it means a lot to us.
Thank you,
Megan at Customer Care.
Brilliant thank you C5948645
2 October 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a brilliant experience. Thank you for your positive feedback; we appreciate it.
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your feedback!
We’re glad you found our staff nice and the service clear and helpful. We appreciate your support,
Megan at Customer Care
Reply from Bensons For Beds - Bolton Middlebrook
Thanks so much! It’s great to know you were pleased with both the product and the delivery experience. We appreciate your feedback!
Take care,
Megan at Customer Care💜
Outstanding
Outstanding, knowledgable and engaging staff. Superb service. Special shout out to Ben who knew the products like the back of his hand with a fabulous sense of humour to boot.
Thank you.
23 September 2025
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you taking the time to share your wonderful experience! We're happy to hear that our staff's knowledge and engaging service stood out to you. Thanks for your kind words!
Thank you,
Lauryn at Customer Care.
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