nice and relaxed on a sunday morning, great sales advisor polite and extremley informative about the extensive range of products. a couple of complete bed sets later we were done...10/10 top marks, De... See more
Company replied
Location
Switch locationUnit B1 Braintree Retail Park, Charter Way, CM77 8YH Braintree, Essex, GB
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In store we had a brilliant service, the lady knew her mattresses and helped us make sure we got what we were after. Delivery was great and lots of communication. Just disappointed in the delay of the... See more
Company replied
Our visit was great Angela in Braintree store was so helpful and really knows her products. We were just making enquiries but ended up with a TV bed /mattress plus another complete bed frame with he... See more
Company replied
Everything went really well from first visit to store and delivery of mattress. I had to change first mattress as too firm but it was changed for a medium instead. There were no problems at all and... See more
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Company details
About Bensons For Beds - Braintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Braintree Retail Park, Charter Way, CM77 8YH, Braintree, Essex, United Kingdom
4.8
Excellent
130 reviews
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It was a good experience but…
It was a good experience but unfortunately the lady who was helping us had very little experience and could only answer questions by reading the label on the mattress which we could have done plus she added £100 care kit to the bill without asking me but she removed it once I realised .
12 July 2025
Reply from Bensons For Beds - Braintree
Thank you for taking the time to share your feedback with us. We apologise for any inconvenience you experienced during your visit. We will be sure to address this with our staff to ensure a better experience in the future. We appreciate your business and hope to have the opportunity to see you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Braintree
We are thrilled to hear that we were able to assist you! Thank you for your kind words. We appreciate your business and look forward to seeing you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Braintree
Thank you for your kind review! We strive to provide excellent and professional service to all our customers. We truly appreciate your support and look forward to seeing you again in the future,
Megan at Customer Care
Staff were really helpful and…
Staff were really helpful and knowledgeable would definitely recommend bensons beds
29 June 2025
Unprompted review
Reply from Bensons For Beds - Braintree
Thank you for your kind words! We pride ourselves on having a knowledgeable and helpful staff, and we're so glad you had a positive experience with us. Thank you for recommending us,
Megan at Customer Care.
Excellent customer service
Excellent customer service, I was informed regularly of the status of my order. The delivery guys were so polite and efficient. I would not hesitate of recommending Bensons
27 June 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We're happy to hear that you received excellent customer service and were regularly informed about your order's status. We really appreciate your recommendation Take care, Megan at Customer Care
Reply from Bensons For Beds - Braintree
We're happy to hear that you had such a positive experience with our knowledgeable team. Thank you for your feedback, Megan at Customer Care
Paul was excellent throughout the whole…
Paul was excellent throughout the whole experience, never too pushy but always there to answer any questions. We would definitely recommend Benson for Beds and you need to deal with Paul 😁👍
29 May 2025
Reply from Bensons For Beds - Braintree
We're happy to hear that you had such a positive experience. It's great to know that our team member was helpful and attentive to your needs. We appreciate your recommendation, Megan at Customer Care
Very helpful and experienced staff not…
Very helpful and experienced staff not pushie let you have time to look around
19 April 2025
Reply from Bensons For Beds - Braintree
Thank you so much for your kind words! Our team takes pride in providing helpful and experienced service without being pushy. We're glad you had a positive shopping experience with us. Come back anytime! #happycustomers #experiencedstaff
Restrictions on recycled mattresses which they dont tell you
Ordered a recycled mattress In store to arrive on 10 April. 16.30 on 09 April, received a text at the same time as an email. Both giving totally different reasons to why the mattress wont be delivered and totally different new delivery times. So clearly untrue.
Rang the shop who could / would not help. Rang Customer Services - turns out Bensons For Beds can take your money even though there might not be a recycled mattress for purchase!
Dont get caught out like we did!!
10 April 2025
Reply from Bensons For Beds - Braintree
Hi, we apologise for the confusion and inconvenience caused. We take customer satisfaction seriously. Thank you for bringing this to our attention. Team Bensons
Amazing 5 star service!
The gentleman was brilliant he wasn't overbearing. He listened to what we wanted and to the fact we were originally just looking. He was at hand at any point when we had questions but was not.hovering. extremely polite and greeted us the moment we walked into the store. We originally left to have lunch and have a chat about what we wanted and he was not pushy whatsoever that we hadn't made a decision and wished us a nice day. We came back after about an hour and he was just as polite as before. He gave us all of the information possible. He was upbeat and positive throughout. Everything was done swiftly and gave us all of our options to do with collection or delivery with the relevant prices. Everything was clear and accommodating for us! Tim is an amazing asset to the team at bensons for beds! We couldn't have asked for better service!
7 April 2025
Unprompted review
Reply from Bensons For Beds - Braintree
Thank you so much for your kind words! We are delighted to hear that you had a positive experience at our store, thanks to the excellent service provided by Tim. We strive to create a welcoming and informative environment for our customers and are thrilled to know that this was reflected in your visit. We hope to see you again soon at Bensons for Beds!
Great friendly staff from start of…
Great friendly staff from start of chooseing mattress to delivery everyone was great made it less stressfull all staff listen to ur needs
25 March 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We appreciate your positive feedback! We're happy to hear that our team made your mattress selection and delivery stress-free by listening to your needs. Thank you, Megan at Customer Care
Staff were very knowledgeable
Staff were very knowledgeable and helped us decide which bed would be best without pushing the most expensive.
25 March 2025
Reply from Bensons For Beds - Braintree
We appreciate you sharing your experience. We're happy to hear that our knowledgeable staff helped you choose the best bed for your needs without focusing on price. Take care, Megan at Customer Care
Poor Experience during delivery process
Choosing item and delivery on the day - fine. What was not good was that the original delivery date was not honoured, was told on the day that it was not loaded onto van, then told it was not available for four weeks, then told it would be delivered Friday (after I threatened to cancel order).
18 March 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We appreciate you bringing this to our attention. We're sorry the original delivery date was not met and for the confusion you experienced. We'll review this internally to prevent similar issues in the future. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Braintree
We appreciate your feedback and are so glad you found our team helpful, knowledgeable, and friendly. We are dedicated to good service! Thank you, Megan at Customer Care
A good overall customer experiance
11 March 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it. Take care, Megan at Customer care
Service and delivery were excellent
Service and delivery were excellent
7 March 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We appreciate your positive feedback! We are so happy to hear you found our service and delivery excellent. Thank you for your support, Megan at Customer care
From sales to delivery a professional job.
From sales to delivery a professional service. If all retail companies in GB were like Bensons for Beds the BBC watchdog program would have nothing to report. Would recommend company from the sales people at Freeport Braintree branch to the delivery drivers gave exceptional service.
4 March 2025
Reply from Bensons For Beds - Braintree
We appreciate you taking the time to share your positive experience. We're happy to hear that you received professional service from the sales team to the delivery drivers. It's great to know our team met your expectations. Thank you, Megan at Customer Care
DON'T TRUST THESE GUYS
I would really encourage people to avoid dealing with this outfit and to take your business elsewhere, if you ever want to actually receive the products you purchased.
We spent £4.5k in early January, beds to be delivered in mid Feb. Here we are early March and still no delivery, received text this week saying all on track to arrive next week and now, sorry the beds won't actually be ready until April 8th!!!
No explanation, no phone call, no context, no compensation, no nothing. Just heads up your beds will now be delivered 3 months after you've paid and 2 months after they were supposed to show up. MAYBE.
I have zero faith and reallly suggest people avoid this headache for themselves. Shameful delivery of service.
7 March 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We are very sorry to hear about the unacceptable delay and lack of communication regarding your order. We appreciate you bringing this to our attention. We will investigate this internally to prevent similar issues in the future. We can see that this is now resolved. Thank you for your feedback, Megan at Customer Care.
Service second to none
I went to buy a quality mattress and because of time constraints and pricing it wasn't straight forward however Ben at Braintree took care of everything nothing was too much trouble and perseverance on his part got a result. Ben was very knowledgeable about all the products and so polite and courteous which I find a rarity these days so a big thankyou again Ben.
16 February 2025
Reply from Bensons For Beds - Braintree
We appreciate you taking the time to share your experience. We're happy to hear that our team member provided excellent service and expertise to accommodate your needs. Thank you, Megan at Customer Care
Ben was very helpful
13 February 2025
Reply from Bensons For Beds - Braintree
We're happy to hear that we were helpful. Thank you for your feedback; we appreciate it greatly. Take care, Megan at Customer Care
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