I’m so grateful for the service we received from Benson for Beds instore with Ade at the Brighton store. Ade was world class, very professional and knowledgeable. We came in knowing we needed a new ma... See more
Company replied
Location
Switch locationPelham Terrace, BN2 Brighton and Hove, England, GB
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Very good customer service No pressure to buy Allowed to browse at leisure and try beds Customer advisor very knowledgeable helpful and patient Went the extra mile to help us get the best m... See more
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Brought a mattress from Benson’s after looking at other stores. We visited the Brighton store and the individual was very polite and one thing that was very much appreciated was the fact that he sho... See more
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Friendly staff, and I didn't have to wait too lo long like other large chains. The sofa itself was packed with a minimal amount of material which is great for the environment. The sofa is fairly comfo... See more
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Company details
About Bensons For Beds - Brighton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Pelham Terrace, BN2, Brighton and Hove, England, United Kingdom
4.8
Excellent
152 reviews
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Early days but hopeful.
Early days but hopeful.
I visited the Bensons store in Brighton store on three occassions with the aim of purchasing a new mattress. My first visits were okay but not very productive. On the third visit I was fortunate to be served by the manager Chris, who really took an interest and spent time helping me decide what mattress would best suit my needs. As a result I purchased a Slumberland mattress. This new purchase was quite a big financial outlay for me and I am hoping it will help me with recently aquired back pain which I put down to the failure of my old mattress to provide me with the right support due to its age. It is early days but already the new mattress seems to have made a difference. I do still have some pain and stiffness in my back on waking but it is much less and I am hoping with time I will see further improvements. So a slightly hesitant but grateful thumbs up for me.
6 October 2026
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I’m so grateful for the service we…
I’m so grateful for the service we received from Benson for Beds instore with Ade at the Brighton store. Ade was world class, very professional and knowledgeable. We came in knowing we needed a new mattress but he was patient with our testing multiple mattresses and shared insights on the technology for each. We went for the Nano igel 8050i which was much more affordable for us, and so much more comfortable than the new mattress we purchased from Simba in April. Ade and Chris offered us a discount we couldn’t refuse and said we could have the mattress in two weeks. We received it a few days ago and we are over the moon. Our sleep is just so much better, a firmer mattress with a igel pillow top. A thorough and friendly service and we are very happy with the mattress and the pillows. Thanks so much.
18 October 2026
Reply from Bensons For Beds - Brighton
Thank you for your wonderful review! We're thrilled to hear that Ade provided you with exceptional service and that you're enjoying your new Nano igel 8050i mattress. It's great to know that you're sleeping better and found our team helpful. We appreciate your support and look forward to serving you again!
The guys were so helpful,They really…
The guys were so helpful,They really looked after me.i got a great deal on a new mattress.it make my day
17 October 2026
Reply from Bensons For Beds - Brighton
Thank you for your wonderful review! We're thrilled to hear that our team was able to help you find the perfect mattress and make your day. Your satisfaction is our priority, and we appreciate your support. Enjoy your new mattress!
Reply from Bensons For Beds - Brighton
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent customer service is our top priority, and we appreciate your feedback. We look forward to serving you again soon!
Good service from Brighton Branch
We visited our local branch in Lewes Road Brighton and were assisted by Nick. He was happy to guide around the different mattresses and bed options and provided plenty of pillows to test out too.
Very happy with the service & product we bought.
26 September 2026
Unprompted review
Reply from Bensons For Beds - Brighton
Thanks for your wonderful feedback! 😊 We're delighted to hear that Nick at our Lewes Road, Brighton store helped make your shopping experience such a positive one. From exploring different mattress and bed options to finding the perfect pillow, it sounds like Nick went the extra mile to help you make the right choice.
We're thrilled you're happy with both the service and your new purchase. Thank you for choosing Bensons, and we hope you enjoy many comfortable nights ahead! 🛏️⭐
Great service and price
Nick took time to explain the different mattresses and went out of his way to get me the best deal. No pressure and no rush to buy. I'd recommend Nick and Bensons to anyone looking.
9 October 2026
Reply from Bensons For Beds - Brighton
Thank you for your wonderful review! We're thrilled to hear that Nick provided you with such great service and support. Your recommendation means a lot to us. We look forward to helping you and your friends find the perfect mattress in the future,
Megan | Customer Care Specialist
Good end to end experience
Large store with plenty of beds to try out. Sales staff were helpful but not pushy. Given plenty of time to try out the beds. Delivery went smoothly and on time the Bensons people taking away the old bed and installing the new.
28 September 2026
Reply from Bensons For Beds - Brighton
Thank you for your wonderful review! We're thrilled to hear you enjoyed our large selection and found our staff helpful. It's great to know the delivery and installation went smoothly. We appreciate your support and hope you love your new bed!
Great customer service
Great customer service, comms on delivery was really good and the guys who arrived to deliver did a great job
26 September 2026
Reply from Bensons For Beds - Brighton
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and delivery team. We strive to provide excellent service, and it's rewarding to know we met your expectations. We look forward to serving you again!
The member of staff was so helpful and…
The member of staff was so helpful and patient, friendly and very knowledgeable
22 September 2026
Reply from Bensons For Beds - Brighton
Thank you for your wonderful review! We are so pleased to hear that a member of our team provided such helpful, patient, and knowledgeable service. We truly appreciate your kind words.
Team Bensons
All good
All good. The staff in-store were very helpful and our order was delivered safe and sound on our chosen day in a 2-hour timeslot. Everything was exactly as we had ordered.
14 September 2026
Reply from Bensons For Beds - Brighton
Thank you for your wonderful review! We're thrilled to hear that our team provided excellent service and that your order arrived perfectly on time. Your satisfaction is our priority, and we look forward to serving you again soon!
Very excellent customer care good customer service
Very good customer service
No pressure to buy
Allowed to browse at leisure and try beds
Customer advisor very knowledgeable helpful and patient
Went the extra mile to help us get the best mattress and promotion benefits
Store was bright airy clean and welcoming
Would recommend the store to friends and family
10 September 2026
Reply from Bensons For Beds - Brighton
We're delighted to hear that you received such excellent customer service! It's wonderful to know you felt comfortable browsing at your own pace without any pressure, while still having a knowledgeable, helpful, and patient advisor on hand when needed. We're especially pleased that our team went the extra mile to help you find the best mattress and make the most of our promotions. Thank you for your kind recommendation and for highlighting our welcoming store environment.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Best customer service
Truly excellent service from beginning to end. Very happy customer.
6 September 2026
Reply from Bensons For Beds - Brighton
We're thrilled to hear that you received truly excellent service from beginning to end! Knowing we've helped create such a positive experience and earned a very happy customer means so much to us.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Very helpful from the start and kept in…
Very helpful from the start and kept in touch throughout. Bed is fab
6 September 2026
Reply from Bensons For Beds - Brighton
Hi Ms Dover,
Thank you for your lovely review! We're so pleased to hear you felt well looked after from the very start and that our team kept you updated throughout your journey with us. Best of all, we're delighted to know you're loving your new bed. Enjoy, and thank you for choosing us,
Megan | Customer Care Specialist
Very quick and easy to ask questions…
Very quick and easy to ask questions and order what was required.
5 September 2026
Reply from Bensons For Beds - Brighton
We're so pleased you found it quick and easy to ask questions and order what you needed. Thank you for your kind feedback!
Team Bensons
Knowledgeable and helpful staff
Knowledgeable and helpful staff, delivery well organised and when they said it would be, everything sorted out quickly and efficiently
31 August 2026
Reply from Bensons For Beds - Brighton
Hi Tony,
Thank you for your fantastic review! 😊 We're so pleased to hear our knowledgeable team, smooth delivery service, and efficient support made for a great experience. Enjoy your purchase, and thanks for choosing us,
Megan | Customer Care Specialist! ⭐
The staff were exceptionally friendly…
The staff were exceptionally friendly and helpful. Very knowledgable and helped us pick the perfect mattress
29 August 2026
Reply from Bensons For Beds - Brighton
Hello Mr Bathurst,
Thank you for your fantastic feedback! 😊 We're delighted to hear that our team was exceptionally friendly, helpful, and knowledgeable during your visit. Finding the perfect mattress is so important, and we're thrilled we could help you choose the right one. We'll be sure to share your kind comments with the team. Thank you for choosing us, and we hope you enjoy many great nights' sleep,
Megan | Customer Care Specialist
All around good service.
Very good service from when I originally went into your store to the delivery of my bed. Staff in the store were friendly, helpful and gave good advice. The delivery was good, with the vehicle tracking of delivery which was helpful and the great delivery guys.
I get up in the morning now without a back and hip pain, wonderful.
26 August 2026
Reply from Bensons For Beds - Brighton
Thank you for sharing your fantastic experience with us! Our team takes great pride in delivering exceptional service and we are so glad to hear that your new bed has helped alleviate your pain. We hope to see you again soon! 😊🛏️ #HappyCustomers #QualityService #GoodAdvice
Great sales person Iqbal and fast…
Great sales person Iqbal from London Road and fast service efficient delivery friendly team
27 August 2026
Reply from Bensons For Beds - Brighton
Thank you for the kind words and positive feedback Louise! Our team at London Road is dedicated to providing fast, efficient service with a friendly touch. We appreciate your business and hope to see you again soon,
Megan | Customer Care Specialist
The man serving us explained everything…
The man serving us explained everything step by step and talked us through our best options
25 August 2026
Reply from Bensons For Beds - Brighton
Hello Vicki,
Thank you for your wonderful review! 😊 We're so pleased to hear that our colleague took the time to explain everything clearly and guide you through the options available. Making sure our customers feel informed and confident in their choice is what we're all about. Thank you for choosing Bensons for Beds, and we hope you enjoy your new order,
Megan | Customer Care Specialist
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