Sales lady was really friendly and gave us good information. Then the delivery men we good very polite even took there shoes of before coming into the house which goes a long way .
Company replied
Location
Switch locationUnit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ Bristol, Avon, GB
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See what reviewers are saying
Very happy with our purchase. Excellent service from very pleasant staff. Delivery on time by friendly driver. Would not hesitate to recommend Bensons.
From ordering mattresses to delivery this was carried out in an efficient way by all staff concerned, everyone was polite, the store assistant was very knowledgable regarding the mattresses we looke... See more
Company replied
Chloe at benson for beds brislington is fantastic ! Super knowledgeable, completely understood what we needed and wasted no time finding us the perfect bed . Kept us within the budget we needed but wa... See more
Company replied
Company details
About Bensons For Beds - Bristol Imperial
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ, Bristol, Avon, United Kingdom
- 1179642525
4.8
Excellent
273 reviews
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Great Company
The staff in the Bristol store were both helpful and knowledgeable. Bensons for Beds kept us informed on the delivery date and the delivery staff were also helpful and courteous.
14 March 2026
Reply from Bensons For Beds - Bristol Imperial
That’s lovely to hear — sounds like the Bristol team and our delivery crew had everything spot‑on! 😊 Thanks so much for the great feedback. If you need anything else, we are always here to help,
Megan at Customer Care
Benson for peace of mind
Very professional when in the store and answered all the question that we asked. Delivery was great as the day it was coming wasn't good for us so changed the date to suit us. Had a phone call to say when the will be there and put it in the room where required.
14 March 2026
Reply from Bensons For Beds - Bristol Imperial
John Holder,
We appreciate your feedback! We're happy to hear that our team was professional and thorough in answering your questions. It's great that we could accommodate your delivery date change and that the team placed the item in your preferred room.
Team Bensons - Jessica
Very happy with our new mattress.
Very happy with our new mattress.
Its so comfortable and feels very luxurious. We have slept like logs.
12 March 2026
Reply from Bensons For Beds - Bristol Imperial
So happy to hear you’re loving your new mattress! 🛏️✨ Comfy, luxurious, and giving you sleep-like-a-log nights — that’s exactly what we love to hear,
Megan at Customer Care
The drivers Nathan and Tom were very…
The drivers Nathan and Tom were very helpful and friendly
8 March 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you so much for your lovely review! I’m really pleased to hear that Nathan and Tom were both helpful and friendly during your delivery. I’ll be sure to pass your kind comments on to them — they’ll really appreciate it!
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
Marcus was helpful and efficient
Marcus was helpful and efficient, as well as his colleague.
7 March 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for your lovely review! We’re really pleased to hear that Marcus was helpful and efficient, and that his colleague provided great support as well. We truly appreciate you taking the time to share your experience.
If there’s anything else we can help with, please let us know,
Megan at Customer Care
Sharon was very…
Sharon was very knowledgeable,informative, helpful, polite and made the whole process so easy.
5 March 2026
Reply from Bensons For Beds - Bristol Imperial
Rachel,
We appreciate your feedback! We're so glad to hear that our team member was knowledgeable, informative, and helpful, making the process easy for you.
Team Bensons
Fantastic in every way Bensons highly recommended …
Meeting Sharon in store was the start extremely helpful in every way The delivery was made excellent they were very good they even vacuumed the floor I have had two nights sleep so far it’s excellent very happy with everything from start to finish highly recommended
6 March 2026
Reply from Bensons For Beds - Bristol Imperial
Mr Woodland,
We're so happy to hear that your experience, from meeting our team member to the excellent delivery and even the vacuuming, was great. It's wonderful you're happy with everything and your sleep. We appreciate your recommendation!
Team Bensons
Arranged a delivery date
Arranged a delivery date, had messages giving times of arrival and it turned out it was never coming.
Nobody could tell me why and when asking for a refund they just sent me a message with another date saying “great news, your bed is coming early”. It was 3 weeks late. Wasted a day of my time. I had to do all the chasing and in total took 16 weeks.
I ordered a bed from somewhere else and got it in 5 days
16 February 2026
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
Andrew Dobson,
We regret to hear about the issues you experienced with your bed delivery. We apologize for the delays, the inaccurate arrival times, and the time you invested in resolving this. We'll review what occurred to prevent similar situations in the future. Thank you for your feedback.
Team Bensons
From the team within the store to the…
From the team within the store to the delivery team Bensons were very helpful. They did exactly what they promised
22 February 2026
Reply from Bensons For Beds - Bristol Imperial
Really appreciate your feedback! Delighted that everyone—from the store to the doorstep—kept their promises and looked after you so well.
We truly appreciate your feedback.
Megan at Customer Care⭐
Reply from Bensons For Beds - Bristol Imperial
We’re really pleased to hear you received excellent service 😊
Looking forward to seeing you again!
Megan at Customer Care
Great quality
Delivered on time. Packaging was amazing and everything protected and perfect.
12 February 2026
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that your order arrived on time and in perfect condition due to our protective packaging. Thank you for your positive feedback!
Stewart - Bensons Team
Reply from Bensons For Beds - Bristol Imperial
We appreciate you taking the time to leave us a review. We are so glad you had a hassle-free ordering experience with a non-pushy salesman.
We hope to welcome you back soon!
Megan at Customer Care
New bed and mattress
Very helpful staff and excellent customer service and keeping me up-to-date with my order and delivery
8 February 2026
Reply from Bensons For Beds - Bristol Imperial
We appreciate your positive feedback! We're so happy to hear that our staff was helpful and that you experienced excellent customer service with order updates.
Great Customer Experience
We found our in store and delivery service to be very informative and helpful. We were fully informed every step of the delivery journey. This made our experience extremely good. Would definitely recommend.
9 February 2026
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
We appreciate your wonderful feedback! We're so glad that our in-store and delivery teams were helpful and informative, and that you were fully informed during the delivery process. We value your recommendation!
Friendly efficient service
Friendly efficient service, helped me make some savings too!
3 February 2026
Reply from Bensons For Beds - Bristol Imperial
We're so glad you experienced friendly, efficient service and saved money! We appreciate your positive feedback and are grateful for your review.
Straightforward fromS start to finish
Straightforward from start to finish. Hassle free
Delivery on time.,friendly and helpful
29 January 2026
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that your experience was straightforward and hassle-free! We appreciate your positive feedback regarding our on-time delivery and helpful service.
Thanks again for your support—it means a lot!
Megan at Customer Care
I love my new mattress
I love my new mattress. The salesman was knowledgeable and professional and the guys who delivered the mattress were helpful and friendly!
27 January 2026
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that you love your new mattress! We're glad the salesman was knowledgeable and professional, and the delivery guys were helpful and friendly.
Until next time, take care,
Megan at Customer Care!
Reply from Bensons For Beds - Bristol Imperial
We're so glad you received good service and delivery. Thank you for your positive feedback; it means a lot to us.
Our mattress was delivered on time
Our mattress was delivered on time. The two staff members were very polite and friendly and very efficient removing the old mattress and fitting the new one
20 January 2026
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that your mattress was delivered promptly and that our staff provided such efficient and friendly service during the removal and installation. Thank you!
Friendly
Friendly, very knowledgeable customer service team with a great sense of humour in store.
Very helpful and relaxed
25 January 2026
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that our customer service team was friendly, knowledgeable, and had a great sense of humor! We appreciate your positive feedback and are glad you found them helpful and relaxed.
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