Sales lady was really friendly and gave us good information. Then the delivery men we good very polite even took there shoes of before coming into the house which goes a long way .
Company replied
Location
Switch locationUnit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ Bristol, Avon, GB
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See what reviewers are saying
Very happy with our purchase. Excellent service from very pleasant staff. Delivery on time by friendly driver. Would not hesitate to recommend Bensons.
Chloe at benson for beds brislington is fantastic ! Super knowledgeable, completely understood what we needed and wasted no time finding us the perfect bed . Kept us within the budget we needed but wa... See more
Company replied
The sales woman was really helpful and approachable, I loved her realness and common sense approach. I appreciated the sale as it made it affordable and nice to get it delivered in a few weeks giving... See more
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Company details
About Bensons For Beds - Bristol Imperial
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ, Bristol, Avon, United Kingdom
- 1179642525
4.8
Excellent
273 reviews
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Shop assist very good kept informed…
Shop assist very good kept informed right up until they where to deliver , message 48 hours before was make sure there was someone there 7 am for delivery of 2 bed 3 headboards and a ottoman £5500.00 sent so morning before took old beds down tip and was going to bum it for one night because delivery was 7am the following morning one of the beds was for my 80year old mum who was going to sleep on the sofa for one night and then all that done 18 hours before delivery it’s not going to come for another month that will be 4 months an now no beds 2 messages in the week before saying make sure there’s some there and 18 hours before no 3 mounts for beds and they can’t let me know sooner now got to find a bed fore a 80year old women disgusting crap BRISTOL England
4 September 2025
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
We appreciate you sharing this with us Malcolm. We're sorry your delivery was delayed after the confirmation and for the impact on your mum. We'll review our communication to prevent this happening again.
Take care,
Megan at Customer Care
Brilliant customer service and a great…
Brilliant customer service and a great price. Lewis really focussed on our needs so we were able to choose the right bed and mattress. Thank you.
27 August 2025
Reply from Bensons For Beds - Bristol Imperial
We appreciate your kind words! It's great to hear that our service and prices met your expectations, and that we helped you find the perfect bed and mattress for your needs.
Take care,
Megan at Customer Care
Amazing service
Amazing service
Sharon was very efficient and answered all our questions
12 August 2025
Reply from Bensons For Beds - Bristol Imperial
We appreciate your positive feedback! We're so glad that our team provided efficient service and answered all of your questions.
Helpful and knowledgeable sales people…
Helpful and knowledgeable sales people who were able to answer my questions and arrange the delivery.
4 August 2025
Reply from Bensons For Beds - Bristol Imperial
We are so glad to hear that our team went above and beyond to assist you! Providing exceptional service and making our customers' experience smooth and easy is our top priority. Thank you for choosing us, Megan at Customer Care
In store staff very friendly but didn’t…
In store staff very friendly but didn’t pressure us
Explained in great detail about the products & on line prices compared to in store offers
7 August 2025
Reply from Bensons For Beds - Bristol Imperial
Thank you for your positive review! We strive to provide a friendly and informative shopping experience for our customers. We want you to feel confident in your purchase, whether in-store or online. We appreciate your support and hope to see you again soon, Megan at Customer Care
this is the best place to buy your beds…
this is the best place to buy your beds mattresses we have had 4 over the yers never had a problem
1 August 2025
Reply from Bensons For Beds - Bristol Imperial
Thank you for your glowing review! We're so happy to hear that you have had such a positive experience with our beds and mattresses. We strive to provide top-notch products that will last for years to come. Thanks for choosing us!
Great experience
We dealt with Lewis and he was amazing. He offered his help and made some recommendations and then left us to try the various matressea on offer. He was happy to answer our questions, no pushy selling or attempts to up sell. He helped us within our budget.and was very friendly and professional. We had reason to call the store for advice when we got home and Lewis, again went over and above to help us sort out our issue.
11 July 2025
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
Thank you so much for your kind words about your experience with Lewis! We're thrilled to hear that he provided excellent customer service and went above and beyond to help you find the perfect mattress within your budget. We're happy to have him as part of our team, Megan at Customer Care
Reply from Bensons For Beds - Bristol Imperial
Thank you for your positive review! We're glad Karen was able to assist you in finding the perfect mattress. Your satisfaction is always our top priority. Thanks for choosing us for your bedding needs, Megan at Customer Care
Excellent service from the very…
Excellent service from the very knowledgeable person who served us.
6 July 2025
Reply from Bensons For Beds - Bristol Imperial
Thank you for your kind words! We take pride in providing knowledgeable and attentive service to all of our customers. It was a pleasure seeing you. Thank you, Megan at Customer Care
A very prompt and efficient service…
A very prompt and efficient service from the member of staff who served us.
5 June 2025
Reply from Bensons For Beds - Bristol Imperial
We appreciate your feedback! We are happy to hear that you experienced prompt and efficient service from our team. Thank you for your support, Megan at Customer care
The staff were very helpful and…the offer was good.
The staff were very helpful and welcoming. I took advantage of the interest free credit and after paying the deposit and giving basic administrative details was told that a link would be sent via email and I need to complete the loan application at home. This I did and it was more lengthy and involved than expected and would have preferred to have done so in the store.
1 June 2025
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
We appreciate your feedback and are glad the staff were helpful. We're sorry the loan application process was more involved than you expected and that you would have preferred to complete it in the store. We'll consider your comments as we improve our processes. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Bristol Imperial
We're glad you found a good bed with us. Thank you for your positive feedback; we appreciate it greatly. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Bristol Imperial
"Thank you for your kind words! Our sales team prides themselves on providing top-notch assistance to all of our customers. Come back and see us again soon!"
Bensons For Beds gets my vote
Bensons For Beds always provides great service. I wouldn't buy from anywhere else. The sales lady was very friendly, knowledgeable and really helpful, and the process was smooth and efficient.
7 May 2025
Reply from Bensons For Beds - Bristol Imperial
Thank you for the glowing review! We strive to make every visit to Bensons For Beds a positive and memorable experience. We truly value your loyalty and are delighted to hear our sales team provided excellent service. See you on your next visit!
Helpful and knowledgeable staff.
Helpful and knowledgeable staff.
Very welcoming and attentive.
9 May 2025
Reply from Bensons For Beds - Bristol Imperial
Thank you for your kind feedback! We always strive to have a helpful and knowledgeable staff who provide the best customer service experience possible. We're glad you felt welcomed and taken care of. See you again soon! 🤗
Reply from Bensons For Beds - Bristol Imperial
Thank you for your kind words! We strive to provide top-notch quality and maintain high standards in all of our products and services. Your satisfaction is our top priority!
Sleep well, Team Bensons💜
Staff excellent
Staff excellent. I wanted a small double and you did not have any in store for me to see.
24 April 2025
Reply from Bensons For Beds - Bristol Imperial
Thank you for your feedback! We are so glad to hear that our staff provided excellent service. We apologise for not having the small double in-store, but we'd be happy to help you find one that meets your needs. Please let us know how we can assist you further.
Thank you, Team Bensons💜
The lady who served us in the Imperial…
The lady who served us in the Imperial Park shop was brilliant and so helpful
24 April 2025
Reply from Bensons For Beds - Bristol Imperial
Thank you for leaving such kind feedback! We are delighted to hear that you had a great experience at our Imperial Park shop. We pride ourselves on providing excellent customer service and we are happy to hear that our team member exceeded your expectations. We look forward to welcoming you back soon! Sleep well, Team Bensons💜
Bed and mattress purchased
I purchased a bed and mattress from Bensons in Hartcliffe in April. Julie was so helpful & friendly when we visited the store, lots of advice and when we were interested in certain items possibly for my 2nd room, she rang me with updates on changes of price and availability few weeks later.
Overall a great experience and will always return to bensons. Julie, a big thank you for all your help.
Mike & Jayne
29 March 2025
Reply from Bensons For Beds - Bristol Imperial
Thank you for choosing Bensons and for sharing your experience, Mike and Jayne. We are thrilled that Julie provided excellent service and made your shopping experience enjoyable. We are looking forward to welcoming you back in the future.
We Loved Tracy and Tom!
The sales team were professional and supportive. The delivery team (Tracy and Tom) were superb! They were jolly, positive and highly professional and with courteous humour. Nothing was too much trouble!
16 April 2025
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
Thank you for your kind words! We are thrilled to hear that our sales and delivery team provided you with top-notch service. We pride ourselves on being professional and supportive, and we will pass along your praise to Tracy and Tom. Thank you for choosing our business!
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