We were warmly welcomed when we entered the store. Karen gave us the space to browse without making us feel pressured but was on hand to offer guidance when needed. The advice and help we were given w... See more
Company replied
Location
Switch locationUnit 5 Westwood Retail Park, Westwood Road, CT10 2RQ Broadstairs, Kent, GB
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See what reviewers are saying
Struck gold with Bensons for Beds! Went to our local store looking for an ottoman double bed for the spare room and came out with an absolute bargain stock clearance Superking for our bedroom. Right c... See more
Company replied
B4B in Westfield Cross, Broadstairs: very knowledgeable, polite and patient salesperson, Tyrrell, made out purchasing so easy. No heavy sell, just a friendly rapport. Delivery driver Mykell Simmonds a... See more
Company replied
Tyrell was amazing at helping myself and my husband find a mattress. He was so patient with us trying out a million different ones including pillows. Thank you so much. Also, Andy and Reaz from th... See more
Company replied
Company details
- #77 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Broadstairs
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Westwood Retail Park, Westwood Road, CT10 2RQ, Broadstairs, Kent, United Kingdom
- 1843860976
4.9
Excellent
701 reviews
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Helpful
Our server, Tyrrell, listened to our needs and was very informative about the different benefits of each mattress. Great customer support 👏
31 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic experience at the Broadstairs…
Fantastic experience at the Broadstairs store. No pressure selling. Very informative and lovely salesman Tyrrel. Recommend this store :)
22 August 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear you had such a fantastic experience at our Broadstairs store. It's wonderful that our salesman was informative and that you felt no pressure. Thank you for your recommendation!
Team Bensons
Very helpful
Very helpful, pleasant lady, who guided me to the right bed for me, within my budget. Thank you!
17 August 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear that our team member was helpful and guided you to the perfect bed within your budget. Thank you for your wonderful feedback!
Team Bensons
Very knowledgeable staff.
18 August 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear that your delivery arrived on time and that our team members were very helpful. Thank you for sharing your positive feedback with us!
Team Bensons
Excellent customer service
The assistant was lovely. She had excellent knowledge of the products available and guided my elderly mother through the most practical options. My mother was really happy with the experience.
8 August 2026
Reply from Bensons For Beds - Broadstairs
We're so happy to hear you appreciate our wide product selection! Thank you for your kind words.
Team Bensons
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear that you experienced good service and communication, and that your delivery was on time. Thank you for your positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Staff ( Karen) very patient ,lots of…
Staff ( Karen) very patient ,lots of information given , nothing was too much trouble. Excellent service.
Store was quiet dark and not well set out
10 August 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your feedback! We're delighted to hear that Karen provided such patient, informative, and attentive service, and that nothing was too much trouble. We'll be sure to pass along your kind comments to her. We also appreciate your feedback regarding the store layout and lighting, as this helps us identify areas where we can improve.
Thank you for your positive review - Lauryn at Customer Care 💜
Very pleasant store
Very pleasant store. Sales assistant, Maxine was very helpful and patient. Would recommend this store to anybody buying a bed.
10 August 2026
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear you found our store very pleasant and that our sales assistant was very helpful and patient. It's wonderful that you would recommend our store!
Thank you for your positive review - Lauryn at Customer Care 💜
We were looking for an item and when…
We were looking for an item and when that was not available the young man, Kyle, found us an alternative at a very reasonable price. Smily, well spokenand keen man.
2 August 2026
Reply from Bensons For Beds - Broadstairs
We're so pleased Ryan was able to find you a suitable alternative at a reasonable price. It's wonderful to hear they were friendly, well-spoken, and keen to help. We appreciate your kind feedback.
Team Bensons
Was helped and advised from start to…
Was helped and advised from start to finish did not feel pressured to buy anything i did not want. Kyle went the extra mile
3 August 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your wonderful review! We're delighted to hear that our team provided such helpful advice from start to finish and that you felt no pressure during your visit. It's fantastic that our team went the extra mile for you.
Team Bensons
Maxine was very helpful
Maxine was very helpful, knew what I wanted , directed me to the most ideal bed I needed and was generally excellent all round.
31 July 2026
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear that our team member was very helpful and directed you to the most ideal bed for your needs. It's wonderful that you had an excellent experience all around!
Team Bensons
Reply from Bensons For Beds - Broadstairs
Hi Mr McKay,
Thank you for your lovely review! We're delighted to hear you found our team amazing and friendly.
We would love to see you again in the future,
Bensons for Beds!💖
Amazing service again from Bensons for beds at Westwood cross Broadstairs.
As we walked into the store we were welcomed and ask if we needed any help, we explained what we were after and Tyrell escorted us to the products. He left us to wander around the department. As We left the store, we told Tyrell we had made other arrangements to meet friends. He told us what time the store was closing that day and it certainly would not be an inconvenience if we came in 5 minutes before they closed. We returned to the store to see Tyrell and he was with another client, we were approached by Mark the manager who explained that Tyrell had told him what we after, he assisted us with all our needs.Needless to say we purchased the products. The service we received was absolutely fantastic.
21 July 2026
Reply from Bensons For Beds - Broadstairs
Thank you for your fantastic review! We're delighted to hear that Tyrell and Mark provided such excellent service during your visit. It's great to know that you felt welcomed, supported, and given the time and space to make the right decision. We'll be sure to pass on your kind words to both of them. Thank you for choosing Bensons, and we hope you enjoy your purchase! 😊
Great quality bed and mattress at a…
Great quality bed and mattress at a reasonable price. Karen who served me was extremely helpful. Delivered at time stated and deliver to the room requested.
18 July 2026
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear you're happy with the quality and value of your new bed and mattress. It's wonderful that our team member was extremely helpful and that your delivery was on time and placed in the room you requested! Thank you for your feedback!
Team Bensons
Mark had good personality and was…
Mark had good personality and was experienced
21 July 2026
Unprompted review
Reply from Bensons For Beds - Broadstairs
We are so pleased to hear that our team member was experienced and had a good personality. We truly appreciate your kind words and positive feedback!
Team Bensons
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear you received good service in our store and found our prices to be good. Thank you for your positive feedback!
Team Bensons
Very helpful instore member of staff…
Very helpful instore member of staff with no pressure to purchase. Excellent customer service.
18 July 2026
Reply from Bensons For Beds - Broadstairs
We're so pleased to hear you had such a positive experience with our in-store team member and that you received excellent customer service without any pressure. Thank you for your kind feedback!
Team Bensons
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