Today me and my husband went looking for a new mattress we’ve never bought a new one so needed lots of help… thankfully we came to the right store and were met by Kieran who took his time to guide us... See more
Location
Switch locationUnit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR Castleford, Castleford, GB
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Salesperson had good knowledge of mattresses I was interested in. Initially I had to lie down in my sleeping position whilst a machine checked the mattress firmness most suited to me. This was really... See more
Company replied
We were very pleased with the whole experience .reception in store and the quality of the product.the delivery and overall general service I say again we are very pleased
the staff at the Castleford branch [ especially Jim] were extremely helpful as we had to change the order twice and they went to great lengths to ensure we got the correct products.
Company details
- #77 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Castleford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR, Castleford, Castleford, United Kingdom
- 1977558010
4.8
Excellent
354 reviews
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good staff and gave good information
1 January 2026
Reply from Bensons For Beds - Castleford
Thanks for the amazing review Neil! We love doing our job with great people like you. 😊
We hope to welcome you back soon!
Megan at Customer Care
Good value
Browsing for the item and then the staff give time to decide what we want and telling us all about the product and benefits great staff not pushy at all
3 January 2026
Reply from Bensons For Beds - Castleford
We're delighted to hear that our staff provided you with ample time and information without being pushy. Thank you for sharing your positive experience with us,
Megan - Customer Care
Welcoming, cheerful and very efficient
Kieran was welcoming, cheerful and happy to go to any lengths to make sure that we were able to make an informed decision regarding our requirements without being pushy. We bought our guest bed mattress from him 2 years ago and, due to our previous experience, we’re happy to return on this occasion. Very helpful and explained everything perfectly.
30 December 2025
Reply from Bensons For Beds - Castleford
Thank you for sharing such lovely feedback Mr Greenwood! We’re thrilled Kieran made your experience so positive again. We’ll make sure he sees this—it’ll make his day!
See you next time! Megan at Customer Care 😊
Reply from Bensons For Beds - Castleford
Thank you for your 5 star review Mr Atack! This means the world to us.
We truly appreciate your feedback.
Megan at Customer Care
Reply from Bensons For Beds - Castleford
We're happy to hear that our sales assistant was helpful. Thank you for your positive feedback,
Megan at Customer Care!
Cannot fault them
Great experience from showroom all the way to delivery.
15 December 2025
Unprompted review
Reply from Bensons For Beds - Castleford
We are so pleased that you are happy with your experience from our showroom to the delivery. Thank you for your positive feedback!
Friendly knowledgeable staff
Friendly knowledgeable staff , follow up queries answered promptly.
16 December 2025
Reply from Bensons For Beds - Castleford
We're so glad our knowledgeable staff provided friendly and prompt answers to your questions. We appreciate your positive feedback!
The chap was very happy to help me find…
The chap was very happy to help me find the right bed for us
7 December 2025
Reply from Bensons For Beds - Castleford
Thanks for sharing! We’re delighted you had such a helpful experience.
Looking forward to welcoming you back soon,
Megan at Customer Care
Caring service
I was impressed with the use of technology to determine which mattress was suitable. Both my sons tried this bed, both have different builds, and both had different results.
Then shown 3-4 mattresses to try based upon the assessment.
Very polite, approachable sales team. They offered advice regarding post sale care of the mattress. Though 1 member gave more details which was useful.
The delivery team put on shoe covers as they entered my house. Followed directions well. Very polite and communicative.
6 December 2025
Reply from Bensons For Beds - Castleford
We're glad our new patented SleepPro technology helped you find suitable mattresses and that our team was polite and helpful for you. We appreciate your feedback about the delivery team's consideration and communication and will feed this back. Thank you! Michael @ Team Bensons
The guy was very knowledgeable and…
The guy was very knowledgeable and helped us find the best beans mattress within our price range, wasn’t pushy and let us do our own thing
1 December 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that the team member's knowledge and approach helped you find the perfect mattress within your budget. Thank you for your positive feedback!
Professional service and great beds
All of the team, from sales to delivery, were excellent. Communication happened as promised, the beds were delivered when they said they would be, and the delivery team took great care with our home and new furniture. They were quick and efficient, very professional and polite. The bed base (Sandra) is extremely comfortable and we love it. The Hip Hop bed and mattress are waiting for their first use in a couple of weeks, and look great
16 November 2025
Reply from Bensons For Beds - Castleford
We’re delighted to hear everything went so smoothly from sales to delivery! It’s fantastic that communication was clear, the delivery team took great care, and you’re already loving your Sandra bed base. We hope the Hip Hop bed and mattress impress just as much when you start using them! 💜
Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Castleford
We're happy to hear that we provided efficient service and promptly addressed your needs. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Castleford
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
from the sale experience from Kieran at…
from the sale experience from Kieran at the showroom to delivery fantastic customer service.
31 October 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that you had a fantastic customer service experience, from the showroom to the delivery. Thank you for your positive feedback,
Megan at Customer Care
The whole experience was a pleasure…
The whole experience was a pleasure very informative by staff member Kieran who went into detail about product and our requirements to but the product right for us.
And the store manager Jude whom helped me through payment process all very good
22 October 2025
Reply from Bensons For Beds - Castleford
We appreciate you sharing your experience! We're happy to hear that our staff were very informative and ensured the product met your needs. It's great to know the payment process was smooth.
We're always here if you need anything else,
Megan at Customer Care
Helpful sales staff
Helpful sales staff, clear explanations of the process for delivery. Very personable
29 October 2025
Reply from Bensons For Beds - Castleford
We appreciate your feedback and are happy to hear that our sales staff were helpful and provided clear explanations regarding delivery.
Looking forward to seeing you again!
Megan at Customer Care
Really helpful sales advisor
Really helpful sales advisor. We made a purchase and a very short delivery time given. Excellent service.
25 October 2025
Reply from Bensons For Beds - Castleford
We appreciate you sharing your feedback! We're happy to hear that our sales advisor was helpful and that you received excellent service with a short delivery time.
Hope to see you again in the future,
Megan at Customer Care
Jude was helpful and knowledgeable
Jude was helpful and knowledgeable
19 October 2025
Unprompted review
Reply from Bensons For Beds - Castleford
We're happy to hear that our team member was so helpful. We appreciate your positive feedback and thank you for sharing.
Looking forward to seeing you again,
Megan at Customer Care
Reply from Bensons For Beds - Castleford
We appreciate your positive feedback! We are glad you found our delivery quick and the service excellent. Thank you for choosing us,
Megan at Customer Care
We went to Bensons for Beds Castleford…
We went to Bensons for Beds Castleford where choice was huge. We was pleased by Lady call Jude in store which answer to our every question. She give us the 5 star ⭐ customer service and our new bed with Eve mattress end that up like a cherry on top of the cake. Kind regards Justyna and Damian. PS we write this comment from our lovely new bed.
13 September 2025
Unprompted review
Reply from Bensons For Beds - Castleford
We're happy to hear about your positive experience at our Castleford store! It's great to know that our colleague was helpful and that you are delighted with your new bed and mattress. We appreciate your feedback. Thank you for your review – Lauryn at Customer Care 💜
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