From picking the mattress to delivery, the whole process was excellent. The store manager dealt with my wife and I, there were no sales pressure tactics and the friendly banter was mixed with his... See more
Location
Switch locationUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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See what reviewers are saying
The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... See more
Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... See more
Excellent customer service in the Chester industrial park store, when choosing our new wardrobe. Dave and Christine were absolutely fantastic so friendly, helpful and knowledgeable, without being at... See more
Company replied
Company details
- #78 of 229 best companies in Bedroom furniture shop
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #29 of 87 best companies in Mattress Shop
About Bensons For Beds - Chester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, United Kingdom
- 1244665818
4.8
Excellent
679 reviews
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Not going to say to much very…
Not going to say to much very disappointed knowing after we bought our item that we were taken for a mug.
7 May 2026
Reply from Bensons For Beds - Chester
Hi Paul, I'm sorry you feel this way, if you would like to get in touch on 0333 222 6800 or pop us an email at: Enquiries@Bensonsforbeds.co.uk we would be happy to look into your issue.
Team Bensons
Friendly informative staff
Friendly informative staff. Not pushy but very helpful and explained various options with me.
30 April 2026
Unprompted review
Reply from Bensons For Beds - Chester
We appreciate you noting our team's friendly, informative support! We're glad they explained the options without pressure and enhanced your experience.
Team Bensons
Great service in store
6 May 2026
Reply from Bensons For Beds - Chester
We appreciate you taking the time to share your positive experience with our in-store service! We are so glad to hear it.
Team Bensons
Very helpful
Very helpful, knowledgeable staff in store. Large selection of bed bases and mattresses. Given plenty of time to try various beds to ensure the order was the right one.
2 May 2026
Reply from Bensons For Beds - Chester
We appreciate your feedback! It's great to know our knowledgeable staff helped you explore our wide selection and find the perfect bed. We're glad you had enough time to choose well!
Team Bensons
Renewing a mattress.
excellent service very helpful and new everything we needed to choose a new mattress.
6 May 2026
Reply from Bensons For Beds - Chester
We're delighted that our service was excellent and helpful. We appreciate you trusting us to assist you in selecting your new mattress.
Team Bensons
helpful friendly staff both in the…
helpful friendly staff both in the showroom and the delivery team
1 May 2026
Reply from Bensons For Beds - Chester
We appreciate you taking the time to share your feedback! We're so glad to hear our staff was helpful and friendly!
Team Bensons
Christine was great
Christine was great, she showed us several different options in our price range & saved us money where she could, lovely experience but it was Christine that made us come back after seeing other options elsewhere, we felt looked after.
6 April 2026
Reply from Bensons For Beds - Chester
Thank you for such a lovely review! 😊
Christine will be so pleased to hear this. We’re delighted you felt looked after, found great options within your budget, and that she made the difference in bringing you back. That’s exactly the experience we love to give—thanks for choosing us! 🛏️✨
Lovely sales experience, thanks Rose :)
Lovely sales experience from Rose, all the information we asked for without bombarding us with marketing nonsense.
26 April 2026
Reply from Bensons For Beds - Chester
Thank you so much for the lovely feedback! We’re delighted to hear Rose provided all the information you needed in such a relaxed, no‑pressure way. We really appreciate you taking the time to share your experience
Sales assistant helpful but not too…
Sales assistant helpful but not too pushy. The mattress I ordered arrived within time slot allocated. Delivery drivers kind and helpful.
25 April 2026
Reply from Bensons For Beds - Chester
Thank you for the lovely feedback! We’re glad our sales assistant struck the right balance and that your mattress arrived on time. Great to hear our delivery drivers were kind and helpful too — we really appreciate you taking the time to share this.
Reply from Bensons For Beds - Chester
Thanks so much for the feedback—great to hear our manager provided excellent support 🙌
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
I specially asked if the bed frame…
Matresses are great. However, the bedframe are not so great. I specially asked if the bed frame smelly, shop helper said no. When I got them, it is not just smelly, but very bad smells.
22 April 2026
Unprompted review
Reply from Bensons For Beds - Chester
We appreciate your feedback. We're sorry the bed frame's smell was unexpected and unpleasant after our assurance. We'll review this with our team to prevent this issue in the future.
Team Bensons
Reply from Bensons For Beds - Chester
Much appreciated! Great service in store and on delivery is exactly what we aim for ⭐
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
Chester store - mattress shopping
We visited Chester store to buy a new mattress. From the moment we entered, Dave was amazing - listened to our concerns, challenges and gave us advice. He didn’t overload us and left us to discuss options when we needed too. We did get a mattress and found the whole experience to be great from start to finish, thanks Dave.
20 April 2026
Reply from Bensons For Beds - Chester
Thank you for the lovely review! We’re delighted to hear Dave at our Chester store took such great care of you—listening, offering thoughtful advice, and giving you space to decide. We’re so pleased you found the right mattress,
Megan | Customer Care Specialist😊
Would Reccomend
Helpful showroom staff. Delivery service was excellent keeping me updated in delivery time as promised. Would highly reccomend
17 April 2026
Reply from Bensons For Beds - Chester
Thank you for the great feedback! We’re glad our showroom team and delivery service made everything run smoothly — much appreciated,
Megan | Customer Care Specialist😊
Brilliant service from Stephen
Stephen from the Chester store was really helpful in helping us find the right mattress for us. He took us through lots of different options and was very knowledgeable on all the products. Stephen also kept us informed when there was a better deal available to us and ensured we were looked after from start to finish.
29 March 2026
Unprompted review
Reply from Bensons For Beds - Chester
Thank you for the fantastic review! We’re delighted Stephen in our Chester store looked after you so well — we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist😊
Great customer service
Great customer service. Clear and helpful. Introduced himself then gave us time to look around which was great as usually at other bed stores they jump on you. Bed frame and mattress are lovely.
19 April 2026
Reply from Bensons For Beds - Chester
Lovely feedback — clear, helpful service and time to browse is exactly what we aim for ⭐
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Pleasant and knowledgeable employee…
Pleasant and knowledgeable employee called Christine.
14 April 2026
Unprompted review
Reply from Bensons For Beds - Chester
Thank you for your feedback! 😊 We’re delighted to hear Christine provided pleasant and knowledgeable service — we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist💜
The staff are very kind and helpful
The staff are very kind and helpful. Dave served us and he was lovely.
13 April 2026
Unprompted review
Reply from Bensons For Beds - Chester
Thank you for your lovely feedback! We’re so pleased to hear Dave looked after you so well — kind, helpful service makes all the difference.
Thank you for your positive review - Lauryn at Customer Care 💜
Thank you Benson's!
From start to finish - entering the showroom to mattress delivery, we had excellent service. Christine in the showroom was fantastic, knowledgeable, very helpful without being pushy.
The tracking service was perfect. We knew exactly what was happening & when. Our two young delivery men, sorry we didn't get your names, were brilliant. We'd chosen a heavy mattress so getting it up the stairs was no mean feat. They managed it professionally & without complaint, despite it's weight. They took away the old mattress to be recycled. Our new mattress is perfect, exactly what we wanted. Thank you Benson's!
18 March 2026
Reply from Bensons For Beds - Chester
Thank you so much for your wonderful review! We’re thrilled to hear you received excellent service from start to finish. We’re delighted your new mattress is exactly what you wanted — enjoy many comfy nights ahead.
Thank you for your positive review - Lauryn at Customer Care 💜
Christine was very helpful throughout…
Christine was very helpful throughout my visit and guided me through better options within my budget. Excellent customer service
14 April 2026
Reply from Bensons For Beds - Chester
Thank you for your lovely feedback! We’re so pleased to hear Christine was able to guide you through the best options within your budget and provide such excellent customer service — we’ll be sure to pass on your kind words.
Thank you for your positive review - Lauryn at Customer Care 💜
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