No pushy salesmen but help on hand as soon as you ask. Great instore service Lovely customer service and great delivery. Treated me with care and respect (I am 82 yrs old).The bed I bought is lovely... See more
Company replied
Location
Switch locationUnit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, West Midlands, GB
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See what reviewers are saying
From the moment we entered our local store to the delivery of our new mattress we could not fault Bensons for Beds. Excellent and knowledgeable store staff member who was both courteous and kind to... See more
Company replied
Great price great service Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered with... See more
Company replied
We had a fantastic experience when we visited last Saturday to buy a new mattress. Natalie helped us to find the right firmness and then took us to try lots of different mattresses. She explained the... See more
Company details
About Bensons For Beds - Coventry206
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, West Midlands, United Kingdom
- 2476667143
4.8
Excellent
344 reviews
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Excellent customer service from…
Excellent customer service from ordering the bed to delivery. Would recommend this company to future customers.
27 March 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
Thank you for your lovely feedback! 😊 We’re delighted to hear you had excellent service from order to delivery. We really appreciate the recommendation,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Coventry206
Thank you for the great feedback! 😊 Wonderful to hear you found the team friendly, efficient and attentive. That’s exactly the service we aim for,
Megan | Customer Care Specialist💛
Highly recommended Benson for beds
Highly recommended Benson for beds. Excellent service. Delivery and building the beds was really great, the men were very respectful of my house and furnishings.
6 March 2026
Reply from Bensons For Beds - Coventry206
Thank you so much for the recommendation! We’re delighted to hear you received excellent service and that the delivery and assembly went smoothly. Great to know the team were respectful of your home too!
Thanks for choosing us and we hope to welcome you back in the future,
Megan at Customer Care💤
From going into the store to delivery
From going into the store to delivery, the experience was very professional. Akran, the assistant explained everything to us very simply, very impressed. Steve and Jake, delivery men were very friendly, and delivered on time and placed in correct room.
19 March 2026
Reply from Bensons For Beds - Coventry206
Thank you so much for your wonderful feedback Mr Kitchen! We’re delighted to hear your experience was professional from the moment you entered the store right through to delivery. Akran will be so pleased to know his clear and simple explanations made such a positive impression. And it’s great to hear that Steve and Jake were friendly, on time, and placed everything exactly where it needed to go. We really appreciate you taking the time to share your experience,
Megan at Customer Care✨
Beware the extra charges
I went bed shopping with my grandaughter, the shop was nice and clean and well maintained. We looked at lots of beds and bounced on a few! The sales assistant was considerate and knowledgeable.
The shock came when I was told the delivery charge was £69.00! To me that is extortionate after paying £500 for a single bed, there is no other option so I had to pay it but I won't go back when I need another bed.
16 March 2026
Reply from Bensons For Beds - Coventry206
Thank you so much for sharing your experience — we really appreciate it, and we’re delighted to hear our store was welcoming.
I’m really sorry to hear the delivery charge came as a disappointment. We’ll absolutely make sure your feedback is passed on to the relevant team.
Just to reassure you, the £69 delivery cost covers our high‑level delivery service — including careful handling, room‑of‑choice delivery, scheduling, and the customer care support that comes with it. We aim to provide a reliable, professional service from store to doorstep.
Thank you again for the honest feedback — it really helps us improve,
Megan at Customer Care
Excellent customer service
Excellent customer service . Response was in time
15 March 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
Thanks so much! ⭐
We’re really glad you had great customer service and quick responses — that’s exactly what we aim for. Appreciate you taking the time to share,
Megan at Customer Care!💜
50 quid delivery for single mattress
15 March 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
Thanks for the feedback Kevin. Our delivery team works hard to get every mattress safely to your door, but we know £50 for a single can feel a bit steep. We’ll make sure your comments are passed on,
Megan at Customer Care
Good choice
Layout in the shop is very good. Was welcomed straight away and then left to browse. Given a time slot for delivery. Felt a little more information could have been given other than “ its all in the envelope”
9 March 2026
Reply from Bensons For Beds - Coventry206
Thank you for your feedback!
I’m really glad to hear you liked the shop layout and felt welcomed while still being given space to browse — that’s exactly the balance we aim for.
I appreciate your comment about the information provided at the end of your visit. We’ll certainly take this on board, as we want to make sure everything is clear and easy to understand, not just handed over in an envelope.
Thanks again for taking the time to share your thoughts — it really helps us improve,
Megan at Customer Care🌟
Amazing from start to finish
Amazing from start to finish. Akram from Coventry store was fantastic. Walked in the store he introduced himself and offered to help anyway needed. Left us to walk around and try all the mattresses. No pushy, clingy salesman tactics that we received in competitors store. When we narrowed it down to the few we liked Akram came over answered all our questions, extremely knowledgeable and friendly. Gave us a great price. I still wanted to think it over for another day or two, again no pushy salesman like tactics allowed us to take our time. Rang the store the next day and went forward with sale. Akram asked if I had a blue light card, I did so was really nice to know he was trying to get us the best price possible. Paid over the phone, was told our delivery date there and then (arrived on the date we were told).
Delivery.
Delivery drivers were also absolutely fantastic. We have a very narrow staircase and then a sharp turn at the top and then another sharp turn into our bedroom. We were worried the whole time that they wouldn't be able to deliver it to our chosen room. When they arrived we couldn't have asked for more. Nothing was a problem, again super friendly and helpful took the mattress into our bedroom and took all the plastic sheets away with them. Unfortunately didn't get thier names but they did a fantastic job.
Would absolutely recommend benson for beds to anyone. Great job all round. Thanks again
5 March 2026
Reply from Bensons For Beds - Coventry206
Joe Davidson,
We're happy to hear that you had such a positive experience in our Coventry store. It's great to know that our colleague was helpful and knowledgeable, and that our delivery team provided excellent service. We appreciate your recommendation!
Team Bensons
All round a great experience would use…
All round a great experience would use again and recommend to other people
1 March 2026
Reply from Bensons For Beds - Coventry206
Mr Whiskens,
We're so glad you had a great experience! Thank you for your recommendation; we truly appreciate you sharing your positive feedback with us.
Team Bensons
Assistant was very friendly and helpful…
Assistant was very friendly and helpful explaining everything I needed to know very polite and nice to talk to
22 February 2026
Reply from Bensons For Beds - Coventry206
Thank you for your lovely review Mrs Thomas! 😊 We’re so pleased to hear that our assistant was friendly, polite, and took the time to explain everything clearly. Your kind words mean a lot to us,
Megan at Customer Care
Service was good and efficient and…
Service was good and efficient and everyone was very helpful
14 February 2026
Reply from Bensons For Beds - Coventry206
We're so glad to hear that our service was efficient and helpful! We appreciate you taking the time to share your positive experience.
Good range of beds to view and try in store.
Good range of beds to view and try in store. Paul was very knowledgable and treated us with courtesy. He pointed us in the right direction for the type of bed we were looking for. Since the purchase we have been sent several emails detailing delivery times and what is expected on the day.
13 February 2026
Reply from Bensons For Beds - Coventry206
We're happy you found a good selection of beds to view and that our team member was knowledgeable and courteous. It's great you were pointed in the right direction and kept informed about delivery.
Our experience has been amazing with…
Our experience has been amazing with bensons for beds.
There was an issue with our mattress and customer service were brilliant in arranging a replacement mattress.
The mattress itself is really good.
Well deserved 4.7 /5 score on trustpilot.
17 December 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
We're happy to hear that you had an amazing experience! It's great that our customer service team could resolve the mattress issue and arrange a replacement for you. We appreciate your feedback on the mattress quality.
Very happy
Very happy. Excellent customer service. Was a big purchase and i did not feel pressured in any way. Very helpful and knowledgeable
6 February 2026
Reply from Bensons For Beds - Coventry206
We appreciate your feedback! We're happy to hear that you felt supported and well-informed during your purchase. Thank you for choosing us; it means a lot!
Friendly and courteous service … and a good mattress!
We felt we were treated courteously from the moment we entered the showroom to receiving the mattress. There was no pressure just timely advice and a friendly service.
17 January 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
We're happy to hear that you felt treated courteously from start to finish. We appreciate your positive feedback regarding the timely advice and friendly service you received.
Great team, great choice
Great choice of beds and mattresses to choose from and the member of staff who helped us was very knowledgeable and helpful and an asset to the team. Delivery went very smoothly and quickly and was within the time frame advised. Both guys were friendly but also professional and courteous at the same time.
30 January 2026
Reply from Bensons For Beds - Coventry206
Thank you for your wonderful review Catherine! We’re delighted to hear you enjoyed the great choice of beds and mattresses in-store, and that our team member provided such knowledgeable and helpful support—your kind words mean a lot, and we’ll be sure to pass them on. It’s also great to know your delivery went smoothly, quickly, and right within the advised time frame. Our delivery team will be thrilled to hear you found them friendly, professional and courteous. We truly appreciate you taking the time to share your experience,
- Megan at Customer Care💜
A helpful assistant
The assistant Intasar was very helpful and knowledgeable but didn't put us under any pressure. He clearly explained the features of the products after asking what we were looking for.
29 January 2026
Reply from Bensons For Beds - Coventry206
We're happy to hear that you found our assistant helpful and informative. We appreciate your feedback on the service you received and are glad you enjoyed your experience.
We’d love to serve you again in the future.
Megan at Customer Care
Sealy kingsize mattress
Ordered a mattress which was delivered quickly and very happy with the look of it though not in the bedroom yet as it needs final touches before moving in. Lots of updates on date and time slot.
22 January 2026
Reply from Bensons For Beds - Coventry206
We're happy to hear that your mattress was delivered quickly and that you are pleased with its appearance! We appreciate the update and hope you enjoy it once your bedroom is ready.
Great process from start to finish
Great process from start to finish. Ordered in the same, blue light discount offered as well. Great delivery….nothing negative to say whatsoever
19 January 2026
Reply from Bensons For Beds - Coventry206
We're happy to hear that you had a great experience with our process from beginning to end, including the blue light discount and delivery. Thank you for your positive feedback!
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