Bensons For Beds - Coventry206 Reviews 

331
TrustScore 5 out of 5

4.8

Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, West Midlands, GB


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Rated 5 out of 5 stars

From the moment we entered our local store to the delivery of our new mattress we could not fault Bensons for Beds. Excellent and knowledgeable store staff member who was both courteous and kind to... See more

Company replied

Rated 5 out of 5 stars

Natalie the sales advisor was fantastic very helpful and knowledgeable during our selection, lovely person. The assembly team who delivered and assembled the bed carried this on they were superb rea... See more

Company replied

Rated 5 out of 5 stars

Paul welcomed us to the store, provided us with pillows when testing the beds but then left us to look around without hounding us. When we had questions he was very knowledgeable

Company replied

Rated 5 out of 5 stars

Great price great service Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered with... See more

Company replied


Company details

  1. #76 of 228 best companies in Bedroom furniture shop
  2. #41 of 115 best companies in Bed shop
  3. #29 of 87 best companies in Bedding Shop
  4. #28 of 87 best companies in Mattress Shop

About Bensons For Beds - Coventry206

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, West Midlands, United Kingdom

  • 2476667143

4.8

Excellent

TrustScore 5 out of 5

331 reviews

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4.8

All reviews

(331)

26,103 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars

Intasar was lovely and really helpful walking us through the process of buying our mattress for our first home!

27 December 2024
Bensons For Beds - Coventry206 logo

Reply from Bensons For Beds - Coventry206

We're happy to hear that you had a lovely experience. We're so glad that our team member was helpful in guiding you through the mattress-buying process for your first home!
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

We were in the Gallagher retail parkstore in Coventry…

We were in the Benson store in Coventry on Gallagher retail park on December 28 and 29. Very nice and pleasant service, very nice and kind employees but we especially wanted to thank Mr. Intasar for very, very nice, professional service to us. The gentleman is a 100% professional seller and advisor, he has a lot of knowledge, if everyone approached the customer like Mr. Intasar, everyone would be happy.Thank you Intasar

28 December 2024
Unprompted review
Rated 2 out of 5 stars

Instore assistant very helpful - let down by change of delivery

Instore assistant very helpful. However, despite being assured that the items were available for delivery prior to Christmas, and on the strength of that, placed the order at the end of November, having checked the online order tracker the delivery date has been changed to end of January. No notification of change of date. Now without a bed till the end of January.

28 November 2024
Bensons For Beds - Coventry206 logo

Reply from Bensons For Beds - Coventry206

Thank you for your review Lyn. We’re pleased to hear our in-store assistant was helpful, but we’re very sorry for the delay and lack of notification regarding your delivery date. This is not the level of service we aim to provide, and we appreciate your feedback as we work to improve.
Thank you,
Megan at Customer Care

Rated 4 out of 5 stars

We had a really good experience in the…

We had a really good experience in the store, the staff were super helpful but left us alone when we needed to be. The whole process was excellent and we are confident we have selected the right mattress for us.

The only downer really is that it is going to take a long time from ordering the mattress to it being delivered.

19 November 2024
Rated 5 out of 5 stars

Experience

No pushy salesman but informative. Left to check other places & returned to the shop. Couldn’t be beaten on price

15 November 2024
Rated 5 out of 5 stars

Mattress purchase

The service provided was excellent . Akram is very knowledgeable and helped us to decide on the choice of mattress. Our experience was very relaxed , choice of product good and we were given time to make a decision.

19 October 2024
Rated 5 out of 5 stars

Helpful Staff, Decent Choice

I think it’s difficult to know what you need in a mattress by lying on it for a couple of minutes. The support of sales colleagues is very important to focus on what will make a difference and I thought Akram helped us a lot.

7 September 2024
Rated 5 out of 5 stars

Paul

Paul, the salesman at the Coventry branch, was extremely helpful in assisting us with our requirements and got us a really good deal

2 September 2024
Rated 5 out of 5 stars

The customer service was outstanding

The customer service was outstanding. They listened to what I needed and showed me my options. There was no hard sale I at no time felt pressured. Aftercare was explained to me. Just waiting for my delivery. I was on my own and felt comfortable and valued as a customer.

28 July 2024

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