Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... See more
Company replied
Location
Switch locationUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
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Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We al... See more
Company replied
Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... See more
Company replied
The Bensons for Beds store had a great range of stock, and the sales assistant, Charmaine, was so helpful - I was particularly impressed with the bed device that could change the firmness of the mattr... See more
Company replied
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #42 of 114 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Craigleith
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, United Kingdom
4.9
Excellent
103 reviews
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Helpful staff and great choice
Both Gabriel and Josh were very helpful and knowledgeable. Delighted with our choices and can’t wait for them to arrive.
6 August 2025
Reply from Bensons For Beds - Craigleith
We are thrilled to hear that you had a positive experience with our team! We take pride in providing knowledgeable and helpful service to all of our customers. We can't wait for your new purchases to arrive as well! Thank you for your support, Megan at Customer Care
The sale assistant was very helpful to…
The sale assistant was very helpful to help choose the right mattress and frame.
30 July 2025
Reply from Bensons For Beds - Craigleith
Thank you for taking the time to leave us a review! Our team is dedicated to providing outstanding service and we're thrilled to hear that you had a positive experience with our sales assistant. Enjoy your new mattress and frame, Megan at Customer Care
Reply from Bensons For Beds - Craigleith
Thank you for your kind words! We strive to provide excellent customer service and we're glad to hear our staff was able to assist you. We appreciate your support and hope to see you again soon, Megan at Customer Care
Great explanations for how to build your own perfect bed
Aaron was the employee that gave us details/feedback on different mattress types, and how Benson for Beds is handling bed orders (you can mix/match headrest, base, storage type and mattress; Each of those is different type!). We've had a chance to test every single bed type in peace (but got answers to our questions instantly)
17 July 2025
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you so much for your wonderful review! We're so glad that Aaron was able to provide you with informative and helpful feedback while you were searching for your perfect mattress at Benson for Beds. Our customisable options allow for the ultimate sleeping experience. Come back and see us again soon, Megan at Customer Care
Reply from Bensons For Beds - Craigleith
We appreciate your feedback Tom! We are so glad you found our staff friendly and helpful, without high-pressure tactics. Take care, Megan at Customer Care
Amazing Customer Service in Store
I went into Bensons not really knowing what I wanted only that I needed a bed a mattress. Upon entering the store, I was immediately greeted by Hannah where she asked if I needed assistance however I was just in to have a look around.
Once I had found a bed that I really liked she came over and talked me through the features of the bed and gave me the dimensions. Then throughout purchasing the bed and mattress she was very clear and lovely and spoke about all the payment options, delivery, construction etc.
Overall she made the experience very smooth and enjoyable.
2 June 2025
Reply from Bensons For Beds - Craigleith
We are so glad to hear about the great assistance you received in our store. Thank you for sharing your kind words regarding the smooth and enjoyable experience. Take care, Megan at Customer care
Great customer service provided by Josh.
5 June 2025
Reply from Bensons For Beds - Craigleith
We appreciate you taking the time to share your positive experience. We are so glad to hear about the great service you received! Thank you, Megan at Customer care
Friendly staff made the experience
Staff member Gabriel was friendly, attentive but respectful and made us feel at ease during the buying process. Good range of mattresses in stock to try. Helpful guidance from staff about what would suit our needs
1 June 2025
Reply from Bensons For Beds - Craigleith
We appreciate your feedback Ian! We're happy to hear that our staff provided helpful guidance and made you feel comfortable during your purchase. It's great to know you found a good selection of mattresses. Take care, Megan at Customer Care
Helpful staff
The staff were very helpful and not pushy. Answered our questions and gave suitable helpful advice.
24 May 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that our staff was helpful and provided suitable advice without being pushy. We appreciate your feedback and hope you love your new order. Take care, Megan at Customer Care
Impeccable service by Josh (Craigleith)
I had not even gone into the shop with the intent of buying, I was window shopping. But the service from Josh was so good that I placed an order for a bed.
28 May 2025
Reply from Bensons For Beds - Craigleith
We're glad you enjoyed your experience. It's great to hear that the service was so helpful that you decided to place an order. Thanks for your feedback, Megan at Customer Care
The young lady was very helpful
The young lady was very helpful, talked us through everything, had us try the bed with different firmness settings, showed us different mattresses, then left us to wonder round on our own until we decided, Hannah was very helpful
26 May 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that you found our team member helpful and informative during your visit. We appreciate you taking the time to share your positive experience and are glad you felt comfortable making your decision. Thank you, Megan at Customer care
Amazing staff
My daughter Hannah works here and showed me the tempur mattress. She told me all the benefits and I was instantly sold. Purchased the mattress back in February.
Delivery was super fast and even got recycling of old mattress and bed. Delivery team were fantastic. Couldn't have asked for a better experience.
Mattress is like sleeping on a cloud and I don't wake with an achy shoulder anymore.
18 February 2025
Reply from Bensons For Beds - Craigleith
We're glad you enjoyed your mattress-buying experience and appreciate you sharing your positive feedback. It's wonderful to know the delivery was super fast and the team was fantastic. We're happy to hear that you are sleeping better! Take care, Megan at Customer Care
Lovely cheerful young female assistant
Lovely cheerful young female assistant, very knowledgeable regarding mattresses, .
15 May 2025
Reply from Bensons For Beds - Craigleith
Thank you so much for your kind words! It makes us so happy to hear that our team member was able to assist you in finding the perfect mattress. We pride ourselves on having knowledgeable and friendly staff to help with all your needs. We appreciate your feedback!
Reply from Bensons For Beds - Craigleith
Thank you for your positive feedback! We are thrilled to hear you enjoyed our service and selection of beds. It was our pleasure to assist you and we look forward to helping you again in the future.
AARON WAS MOST HELPFUL AND…
AARON WAS MOST HELPFUL AND KNOWLEDGEABLE OF THE BEDS INSTORE THAT HELPED ME MAKE MY CHOICE
8 May 2025
Reply from Bensons For Beds - Craigleith
Thank you for your glowing review! We're so glad that Aaron was able to assist you in finding the perfect bed. Customer satisfaction is our top priority and we're thrilled to hear that we could make your shopping experience top-notch!
Reply from Bensons For Beds - Craigleith
Thank you so much for choosing us for your business needs! We strive to provide the best service possible and we're thrilled to hear you had a great experience with us. Your satisfaction is our main priority!
Great experience start to finish
Helpful staff in store who recommended what we needed. I then ordered online a few months later - all very easy, quick delivery window and lovely delivery drivers. It took a little while to assemble the bed but the instructions were clear and we did it quite easily. My daughter is delighted with her new bed.
1 May 2025
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you for sharing your positive experience with us! Our team is always happy to offer helpful suggestions, and we're glad that the online ordering process was quick and easy for you. We're thrilled to hear that your daughter is loving her new bed - thank you for choosing us!
Sleep well, Team Bensons💜
Brilliant in store service
Brilliant in store service. I felt I was treated like an individual... After feeling fobbed off by an online agent.
3 May 2025
Reply from Bensons For Beds - Craigleith
Thank you for your kind review! We are committed to providing personalised service to each and every one of our customers. We are so glad you had a positive experience. Thank you for choosing us!
Sleep well, Team Bensons💜
From start to finish Aaron the shop…
From start to finish Aaron the shop assistant helped me with everything I needed to know so happy with the bed that I purchased
30 April 2025
Reply from Bensons For Beds - Craigleith
Thank you for choosing our store and for the wonderful review! We’re so glad that Aaron was able to assist you in finding the perfect bed. We hope you enjoy it for years to come! See you again soon.
Sleep well,
Team Bensons💜
Knowledgable and helpful sales people
Knowledgeable and helpful sales people.
Particularly Gabriel and Josh.
Felt that they asked the right questions in order to understood my needs and therefor were able to provide an appropriate solution.
25 April 2025
Reply from Bensons For Beds - Craigleith
We are thrilled to hear that Gabriel and Josh were able to provide such great service to you by being knowledgeable and understanding your needs. We strive to always provide the best solutions for our customers. Thank you for your kind words! 🎉
Sleep well, Team Bensons💜
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