Buying bedroom furniture fills me with dread, however our visit to Bensons for beds was the complete opposite. We went in to buy a mattress, pillows and bed base and from the offset we were not only p... See more
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See what reviewers are saying
I have been delaying buying a new bed for as far back as March 2026,despite really needing one.Today Thursday 15th /010/26 around 2pm decided to visit Benson bed in Dartford just to see what option w... See more
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The efficiency from ordering to delivery it was so easy and I was kept well informed. Delivery and assembly were done with great skill with Mark having to park in a very difficult area where I live a... See more
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Karen and the team in Dartford were so kind, helpful and patient with my brother who has learning difficulties and is disabled. Karen was very knowledgeable about all Products and was abject advise u... See more
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Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
361 reviews
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Mattress is HEALTH HAZARD
HEALTH HAZARD - DO NOT BUY THEIR FOAM MATTRESS. I purchased foam mattress for £840. Foam is faulty, has dip in mm which Bensons technician says it will take few months to stabilise but says it’s not a fault. Mattress does not support my feet and leg, I am waking up in strain and pain as feet is not supported and is “ floating” instead of resting. It is causing me physical and mental distress and I am not risking my health to see if in several months this will improve. Bensons uses they own rules to dismiss complain, gaslight that there is no product fault, refuse to give money back. Please do not buy from this company, you will save yourself stress, sleepless nights. They have completely wasted my money, time and joy of moving to new property. I am referring this case to trading standards, ombudsman and seeking legal advice. Please use my experience to save yourself lot of stress
21 September 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We regret to hear about the discomfort and distress you're experiencing with the mattress. We take your feedback seriously and are concerned about the issues you've raised regarding its quality and support. We're sorry for any frustration caused by our team's assessment. Your comments will be shared with the relevant teams for review. Thank you for bringing this to our attention.
It was detailed and very straight to…
It was detailed and very straight to the point about my needs. This is my second purchase at the store and I have been lucky to be served by the same person on both occassions. She understands my needs and recommended just the right products
27 November 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We are thrilled to hear you love your new purchase, and even happier that the service was 5*! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Reply from Bensons For Beds - Dartford420
Thank you for sharing your feedback. We’re pleased to hear that our salesperson was helpful and took the time to ensure you didn’t feel rushed. Providing a relaxed and supportive experience is important to us, and we’re glad we delivered that for you.
Thank you for your positive review Peter 💜 – Lauryn at Customer Care
We went to Bensons for new mattress
We went to Bensons for a new mattress unsure of what type to get. We were met by Shanice who was extremely helpful with her knowledge and very patient as she explained about all the different types of mattresses suitable for our needs. She was so personable, never rushed us and gave us great advice.
20 November 2025
Reply from Bensons For Beds - Dartford420
We’re so pleased to hear Shanice made your visit such a positive experience! Her knowledge, patience, and personable approach are exactly what we strive for, and we’ll make sure she sees your lovely feedback. Enjoy your new mattress when it arrives! 💜
Thank you for your positive review – Lauryn at Customer Care
We were served by Georgie who had great…
We were served by Georgie who had great knowledge of the products and helped us choose the right mattress and bed for us.
23 November 2025
Reply from Bensons For Beds - Dartford420
Thank you for your kind words! We’re delighted Georgie could help you find the perfect mattress and bed. Enjoy your new setup,
Megan at Customer Care!
Helpful from buying to delivery and the…
Helpful from buying to delivery and the bed has been a good experience
19 November 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that our service was helpful from purchase to delivery, and that you are having a good experience with the bed.
Thank you for your positive feedback,
Megan at Customer Care
Amazing service
I was served by Georgia what a fantastic lady she knew what she was talking about very very professional it was like being served by my best friend fantastic service thank you Georgia
15 November 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had such a positive experience. It's wonderful that you felt so well-served and valued the expertise provided. We appreciate your fantastic feedback,
Megan at Customer Care
Really helpful from in the store to the…
Really helpful from in the store to the mattress being delivered, all friendly as well and efficient
8 November 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you found our team helpful and friendly, from the store to the efficient mattress delivery Miss Parsons. We appreciate your positive feedback,
Megan at Customer Care
Costumer service was awesome
Costumer service was awesome, friendly staff.Products are of very good quality . My only issue is the headboard too big and won’t fit through stairway.I will suggest designing smaller sized headboards.
6 November 2025
Reply from Bensons For Beds - Dartford420
We're glad you enjoyed our products and the friendly service. We appreciate your suggestion regarding the headboard sizes and will consider this for future designs. Thank you for your feedback,
Megan at Customer Care!
Great staff service and very reasonable…
Great staff service and very reasonable deals being offered
12 November 2025
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Karen was lovely and extremely helpful
Karen was lovely and extremely helpful. She put us on the bed to see what sort of mattress would suit us and gave us some great advice when we couldn’t decide what one we wanted. She even kept our son entertained while we were testing the mattresses and discussing which one to get.
9 November 2025
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Excellent sales assistant
Excellent sales assistant who spent time understanding our needs and recommending the right product for us.
11 November 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Reply from Bensons For Beds - Dartford420
Thank you for your feedback! We’re delighted to hear you experienced great customer service—that’s exactly what we aim to deliver every time.
Thank you for an amazing review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Dartford420
We’re pleased to hear your experience was smooth and that our team provided friendly, helpful service throughout the process. Thank you for an amazing review Paul. – Lauryn at Customer Care 💜
In store experience
Excellent customer service specially Leigh and Georgi--They both were excellent , made it easy for us to choose the right bed, very knowledgeable and friendly
28 October 2025
Reply from Bensons For Beds - Dartford420
We appreciate your kind words! We're happy to hear that you received excellent customer service and that our team helped you choose the right bed.
Take care and see you again soon,
Megan at Customer Care!
Good bed shopping experience
Found ideal bed easily - Shanice was knowledgeable and friendly, and listened to what we wanted. Delivery time around 2 weeks which is good for us.
30 October 2025
Reply from Bensons For Beds - Dartford420
We're so glad you found your ideal bed easily! It's great to know that our team member was knowledgeable and friendly, and that the delivery timeframe works for you,
Megan
Customer Care Team
Very helpful
24 October 2025
Reply from Bensons For Beds - Dartford420
Thanks a ton Mrs Hunt! We’re so glad we could help — that’s what we’re here for!
We hope to welcome you and your family back again soon,
Megan at Customer Care
Excellent
Excellent, very friendly staff specially Leigh and Georgi, they both explained to us in detail about various options
25 October 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We are so happy to hear that our friendly staff explained the various options to you in detail. Thank you for sharing,
Megan
Customer Care Team
Happy shopper
Staff, especially Shenise, were very helpful and informative. They provided valuable information helping to us to make the right choice of bed base and mattress.
17 October 2025
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your positive experience! We're happy to hear that our staff was helpful and informative in assisting you to choose the right bed base and mattress.
Looking forward to seeing you again!
Megan at Customer Care
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