Bensons For Beds - Dover575 Reviews 

A supportive and helpful assistant - who gave us excellent advice and time to consider our cnoices

Very helpful, friendly team,

Pleasant shopping experience with a knowledgeable salesperson to help us make our decision.

Staff was very informative and made sure I knew what I was purchasing, she showed me all the mattresses within my budget and explained the differences in comfort and price, she was very polite and nothing was too much trouble. All in all a very pleasant experience thank you 👍

The staff couldn’t have been more helpful. Their product knowledge was exceptional which lead to numerous purchases.

It was nice being able to walk into a store, see friendly and welcoming faces that greet, yet refrain from that typical sales person ‘pounce’ approach.

We were given time to look around and politely reminded that if we needed any assistance or product information to ask when ready.

Best customer service I’ve experienced in quite some years.

My daughter and I had only been in the shop for a couple of minutes when we were approached by Andy. He was extremely knowledgeable about what kind of mattress I would need for my chronic pain condition. Andy showed us lots of different mattresses, he didn’t make us feel rushed and I enjoyed his sense of humour and ease of manner.

Very helpful and very friendly in- house staff. Explained each product I looked at very informatively.

A. Very helpful manager made my choice easy for me.
But I would just say……. The mattress hasn’t even arrived yet….. so maybe not the WHOLE experience!🤣

Very friendly and helpful staff. Nothing was too much trouble and we were allowed to take our time.

Shame most of the reviews are about the in store service and little about their delivery. Ordered new (expensive)mattress on 30th Dec, told will be delivered 23rd Jan, 1/2hr before delivery end time had a call saying not been loaded redelivery 31st Jan, another call day before delivery telling us not on truck won’t be delivered (fuming) 2 minutes later another call yes it will be delivered. 45min after delivery deadline no mattress no call from them. Call to customer service, so sorry we can understand your disappointment (unless it’s happened to you ‘twice’ no you have no idea how I’m feeling.) Delivery charge taken off will call back with new date…Should have stuck to our guns and gone with Dreams. Will never use nor recommend Benson. The 1 star rating was because you can’t give 0 stars. The sales staff who get their commission through sales, i said the mattress was more than we were planning on spending, all of a sudden there was a £285 discount……Strange how the pricing works.
Update: New delivery date 6th Feb (still fuming)

Very professional and helpful stuff.
Easy way to do the finance.

Fantastic informative welcoming staff and no pressure selling

Nice showroom, pleasant, well informed staff and an efficient purchasing system. Plus, my previous twin season mattress served me very well, therefore, I am looking forward to this new one.

Gave us friendly advice but didn’t pester us in store.

Staff where helpful and informative. They answered any questions we had with excellent knowledge.

Kate is super helpful and sold us a mattress