On 15th October we visited the store at Kingsway West Retail Park in Dundee to enquire about adjustable beds. Angus greeted us and gave us a lots of information - he obviously knows the product well.... See more
Company replied
Location
Switch locationUnit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB
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Staff were very knowledgeable and helpful without being pushy. Kiera helped me in dundee store decide between two mattresses. Delivery was exactly as she said and just over a week with my new bed. So... See more
My partner and I found the whole experience very easy and stress free. Both Kiera and Iain were very professional and accommodating and we couldn't recommend highly enough!
Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... See more
Company replied
Company details
About Bensons For Beds - Dundee658
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, United Kingdom
- 1382817578
4.9
Excellent
398 reviews
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Our salesman was fantastic .
7 December 2025
Reply from Bensons For Beds - Dundee658
We’re thrilled to hear your experience was so positive! It’s great to know your salesman provided fantastic service and made everything easy for you. 💜 Thank you for your positive review – Lauryn at Customer Care.
Reply from Bensons For Beds - Dundee658
Thank you for your feedback Gordon! 😊 We’re so glad you enjoyed the clean, bright layout and felt comfortable browsing without any pressure—that’s exactly the experience we aim to create. Hope to see you again soon,
Megan at Customer Care
Superb customer service
Superb customer service. Salesman and delivery team were extremely good. Can't fault anything at all. We were contacted prior to our delivery date with a time slot & further contacted by telephone 30 mins before they were due. We shopped at the store in Dundee and were very happy with the choices and amount of helpful advice given by Iain in store (his attempt to put on a pillowcase was the highlight 😂) & we were never pressured into anything we didn't want. Really good experience.
15 November 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
This is a fantastic review. Thank you so much for taking the time to leave us some positive comments. – Thank you, Stewart- Team Bensons
Could not have asked for a better experience.
Our experience at the Dundee Bensons for Bed was nothing short of excellent. We were approached by Angus who helped us to order our first mattress for our new home alongside pillows, mattress protector and duvet. Angus made sure we got an excellent deal and showed us some great alternatives to the items we had in mind which were a fraction of the price and made sure we did not get ripped off. We came away really pleased with our experience and looking forward to trying out our new mattress when it gets delivered in the new year! Thank you so much Angus, we will definitely return for mattresses for our guest bedrooms in the near future.
29 November 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
We're happy to hear that you had an excellent experience. We appreciate your positive feedback regarding the assistance you received in selecting your new mattress and accessories for your new home. We're so glad that you are pleased with your purchase, and we look forward to seeing you again in the future.
Smooth and easy Thanks!
I had choices to make and best prices to find and he was very helpful and pleasant.
30 November 2025
Reply from Bensons For Beds - Dundee658
We appreciate you taking the time to share your positive experience. We're so glad that our team was helpful and pleasant while you made your choices!
The salesman was very helpful and was…
The salesman was very helpful and was not pushy
13 November 2025
Reply from Bensons For Beds - Dundee658
Thank you for your feedback Ruth! We’re pleased to hear that our salesperson was helpful and ensured you felt comfortable without any pressure. Providing a relaxed and supportive experience is exactly what we strive for.
Thank you for your positive review 💜 – Lauryn at Customer Care
very knowledgeable and helpful sales…
very knowledgeable and helpful sales staff , nothing was to much trouble and made sure we had the right bed and mattress before completing the purchase .
16 November 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
We’re so pleased to hear our sales team went above and beyond to make sure you found the perfect bed and mattress! Knowledgeable, helpful service is what we strive for every day.
Thank you for your positive review Arlene– Lauryn at Customer Care 💜
Reply from Bensons For Beds - Dundee658
We're happy to hear that everything was explained thoroughly! Thank you for your positive feedback; we appreciate it.
Thanks again for your support – we truly appreciate it!
Megan at Customer Care!
Communication was very good and…
Communication was very good and delivery handled very professionally
Time scale for delivery was also good.
7 November 2025
Reply from Bensons For Beds - Dundee658
We appreciate you sharing your feedback! We're so glad to hear you were happy with the communication and the professional handling of the delivery.
Looking forward to welcoming you back again soon,
Megan at Customer Care
Good range of products
Good range of products, clean, tidy and well laid out store. Knowledgeable , approachable staff (Iain) who help guide you through the options available.
10 November 2025
Reply from Bensons For Beds - Dundee658
We appreciate you sharing your positive experience! We're happy to hear that you found our store clean, tidy, and well-organised, and that our team was helpful and knowledgeable.
Thank you for choosing us,
Megan at Customer Care
Excellent Service
The huge choice of beds in this store can be a bit overwhelming but our sleep expert Ian was super knowledgeable and helped us through the options most suitable for our requirements and budget. He was friendly, patient and helpful and we left the store very happy with our purchase.
5 November 2025
Reply from Bensons For Beds - Dundee658
We’re delighted to hear that you found a great selection of beds, mattresses, and headboards, and that our assistant made the process smooth and helpful. It’s wonderful to know you were able to find the perfect mattress and enjoyed the in-store experience.
Thank you for your positive review Ann– Lauryn at Customer Care 💜
Staff very helpful.
Staff were very helpful and informative about products,I needed a bed quite quickly and the gentleman went out his way to find out which ones would be delivered the quickest.
6 November 2025
Reply from Bensons For Beds - Dundee658
We’re so pleased to hear our team was helpful and informative, and that they went the extra mile to ensure you could get a bed quickly. That level of care is exactly what we strive for!
Thank you for your positive review Kevin💜
Lauryn at Customer Care
Wonderful customer service
The staff in the shop were helpful and they had great knowledge of the products. A member of staff helped me select the correct mattress to suit me. They even gave me a better pillow so that I could try the mattress the way I tend to sleep. The frame I selected was available for delivery within about 3 weeks. The delivery team kept me informed on when my bed was arriving, and knowing the time slot it would be delivered in was very useful. I would highly recommend great customer service
3 November 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear that the staff were helpful and knowledgeable. It's great to know a team member helped you select the correct mattress and provided a better pillow for testing. We appreciate your feedback regarding the delivery team keeping you informed,
Megan
Customer Care Team
Reply from Bensons For Beds - Dundee658
We're happy to hear that our team member was so helpful and knowledgeable! Thank you for your positive feedback,
Megan at Customer Care
Very friendly and knowledgeable sales…
Very friendly and knowledgeable sales person who guided us to the bed we wanted .
20 October 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear that our sales person's knowledge and guidance helped you find the perfect bed. Thank you for your positive feedback!
Thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Dundee658
We're happy to hear that our salesperson was helpful, friendly, and knowledgeable. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Fantastic Customer Service.
On entering your Dunee store we were greeted by Iain, an extremely friendly and knowledgeable member of staff. As we were in for a new mattress for our granddaughters bed, Iain showed us a great selection of current stock and explained the subtle differences before leaving us to deliberate our choices. We settled on an Eve mattress and then Iain explained about the 20% off everything if you spend over £750 we then proceeded to go through choosing and trying different pillows from the great selection available. In the end we settled on An Eve mattress, 2 pillows, a mattress protector and also with Iain explaining about your 5 year bed guard care and protection service plan, we also took that out. All in all we recieved a fantastic 5* customer service from Iain from start to finish. A real credit to your company and this customer service is one of the main factors we return time after time to Bensons For Beds Dundee for all our Beds.
17 October 2025
Reply from Bensons For Beds - Dundee658
We're delighted you received fantastic service in our store. It's great to know the assistance you received helped you find the perfect items for your granddaughter's bed. We appreciate your continued loyalty and thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Dundee658
We appreciate you sharing your experience! We're glad our staff was helpful, understanding, and friendly. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Dundee658
We're glad you enjoyed your in store experience and that we delivered on time. Thank you for your positive feedback; we appreciate it.
Thank you for your review – Lauryn at Customer Care 💜
We went into store to buy a childrens…
We went into store to buy a childrens high sleeper bed, and was shocked that there are no childrens beds in store, you have to order online.
I am not a person who goes online like a lot of people so come on Bensons lead the way and start getting childrens beds in store so people like me can view them before buying. I would like to say that the staff instore were
amazing.
13 October 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
Thank you for your honest feedback! We're really glad to hear our in-store team made a great impression — friendly and helpful service is what we strive for.
We understand your frustration about the lack of children's beds in-store, and you're absolutely right — being able to see and try products in person makes a big difference. Your suggestion is valuable, and we’ll be sure to pass it on to the relevant team.
Thanks again for sharing your experience,
Megan at Customer Care
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