Our salesman, Jamie was knowledgeable, friendly & patient. The showroom was very well laid out and even though we weren't spending a fortune he was happy to spend time helping us. He arranged a small... See more
Location
Switch locationUnit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH Eastbourne, Sussex, GB
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The gentleman showed us some different mattresses different price range. Was informative but not pushy. We talked about the best one for us and explained this was the first shop we had visited. He pri... See more
Bensons for Beds from ordering in the Eastbourne Showroom to delivery were excellent. Kept me informed of progress every step of the way. Adam at Eastbourne Showrooms was brilliant with his advice and... See more
Company replied
I popped into the Eastbourne store to look at beds, vaguely knowing what I might want. Liam showed me the options without being pushy, just knowledgeable and interested in his job. The staff were fun... See more
Company replied
Company details
About Bensons For Beds - Eastbourne390
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH, Eastbourne, Sussex, United Kingdom
- 1323479592
4.8
Excellent
326 reviews
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Choosing a King size mattress & pillows.
Our salesman, Jamie was knowledgeable, friendly & patient. The showroom was very well laid out and even though we weren't spending a fortune he was happy to spend time helping us. He arranged a small amount of credit on our behalf as well as the delivery. The manufacturing time was reasonable and delivery time accurate. The mattress and pillows arrive on the specified date 29/10/26.
11 October 2026
The gentleman showed us some different…
The gentleman showed us some different mattresses different price range. Was informative but not pushy. We talked about the best one for us and explained this was the first shop we had visited. He printed out the details for us and wished us a happy morning.
29 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent product
Excellent product, delivered on time, the instructions for assembly could have been clearer and a few spare bolts would have been good. Staff member at store was excellent
22 October 2026
Reply from Bensons For Beds - Eastbourne390
We're thrilled to hear that you love your new product and that it arrived right on schedule. It is also wonderful to know that our in-store team member provided you with such excellent service. We truly appreciate your constructive feedback regarding the clarity of the setup guide and the suggestion for extra hardware. We will certainly share these details with our product team to help us improve in the future.
Team Bensons
Everyone from walking in the shop and…
Everyone from walking in the shop and talking to saleman showing you the different types of bed and even the delivery service was amazing
17 May 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team and services. Our goal is to provide exceptional service from start to finish. We appreciate your support and look forward to helping you again in the future!
From the moment Liam greeted us and…
From the moment Liam greeted us and showed us all the mattresses plus trying them out, so helpful and informative on all products to help us choose the right one.
30 September 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your wonderful review! We're thrilled to hear that Liam provided you with such helpful and informative service. Our team is dedicated to ensuring you find the perfect mattress. We appreciate your support and hope you enjoy your new purchase!
Great Service
Bensons for Beds from ordering in the Eastbourne Showroom to delivery were excellent. Kept me informed of progress every step of the way. Adam at Eastbourne Showrooms was brilliant with his advice and Phil & Yan the delivery guys were friendly & helpful & did a great job assembling my new bed & headboard. Very happy customer, would highly recommend Bensons for Beds. 10/10 from me 😊
2 October 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience from start to finish. Adam, Phil, and Yan will be delighted to know their efforts made a difference. We appreciate your recommendation and look forward to serving you again!
A brilliant experience right from no…
A brilliant experience right from no pressure sales to delivery and assembly of the bed!
4 October 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your wonderful feedback! We're thrilled to hear you had a brilliant experience with our team. Our goal is to provide a seamless process from start to finish, and it's great to know we achieved that for you. Enjoy your new bed!
Very good service sliding door wardrobes
Very good service, very helpful very pleased with the quality of our wardrobe all in all good company
26 September 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your wonderful review! We're thrilled to hear that you are pleased with our service and the quality of your wardrobe. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again in the future!
I was quoted one price on the day I…
I was quoted one price on the day I viewed the mattress (25th August) but on returning to place the order a few days later the price had suddenly jumped by a significant amount - on deciding to reject the new price it suddenly dropped somewhat, but I still paid £50 more than the original quote which annoyed me.
20 September 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your feedback. I’m sorry to hear that you were quoted one price when you first viewed the mattress and then found the price had increased when you returned to place your order. I understand how frustrating this must have been, especially as you ultimately paid more than the original price quoted.
Prices and promotions can change over time, but I appreciate your comments and can confirm that your feedback will be passed on to the relevant team for review.
Thank you for taking the time to share your experience with us,
Megan | Customer Care Specialist
Very good customer service,
Very good castumer service,perfect delivery and the bed very nice ,very good quality.Everything was more then I excpected .
20 September 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear that you experienced excellent customer service and that your delivery was perfect. It's wonderful that you're very happy with the quality of your new bed and that everything exceeded your expectations!
Team Bensons
The delivery menwere quick,polite and…
The delivery menwere quick,polite and on time ,the bed had to be built and I could not fault the young man ,absolutely brilliant.
18 September 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your wonderful feedback! We're thrilled to hear that our delivery team made a positive impression with their quick and polite service. We're glad you found the assembly process smooth as well. Your satisfaction is our priority, and we appreciate your support!
I popped into the Eastbourne store to…
I popped into the Eastbourne store to look at beds, vaguely knowing what I might want. Liam showed me the options without being pushy, just knowledgeable and interested in his job. The staff were fun and obviously got on well. I purchased a small double TV bed with ottoman storage, soft mattress, annd delivery with assembly and I’m very pleased with it.
12 September 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear you had such a positive experience at our Eastbourne store! It's wonderful that our colleague was knowledgeable and helpful without being pushy, and that you found our team to be fun. We're delighted you're very pleased with your new bed!
Team Bensons
Reply from Bensons For Beds - Eastbourne390
We're so glad to hear that our professionalism shone through for you from beginning to end. Thank you for your wonderful feedback!
Team Bensons
James was particularly helpful
12 September 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your kind words! We're thrilled to hear that James provided you with helpful service. Our team is dedicated to ensuring a great experience for our customers. We appreciate your feedback and look forward to serving you again soon!
Five star service
From looking at beds to ordering to delivery the whole experience was easy and the service was helpful informative and on point.
29 August 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your wonderful feedback! We're thrilled to hear that your experience from browsing to delivery was smooth and enjoyable. Our team is dedicated to providing helpful service, and it's great to know we met your expectations. We appreciate your support and hope you love your new bed!
Smooth experience with friendly staff
Smooth experience with friendly, helpful staff from the moment I stepped into store. Liam was very helpful and knowledgeable and was quick to assist me with what I was looking for
24 July 2026
Reply from Bensons For Beds - Eastbourne390
Thank you for your kind words Grace! We're thrilled to hear you had a smooth and friendly experience at our store. We'll be sure to pass along your compliments to Liam. Thank you for choosing our business for your bed needs,
Great team,excellent experience start to finish
17 August 2026
Reply from Bensons For Beds - Eastbourne390
We are so pleased to hear that you had an excellent experience from start to finish with our team. Thank you for your wonderful feedback!
Team Bensons
Great customer service
9 August 2026
Reply from Bensons For Beds - Eastbourne390
Hey Mike,
Thank you for your review! 😊 We're delighted to hear that you received great customer service. Providing a friendly, helpful, and enjoyable experience for our customers is what we strive for, so it's wonderful to know we got it right. Thanks for choosing us – we hope to serve you again,
Megan | Customer Care Specialist
It was a lovely bed and was made…
It was a lovely bed and was made welcome by the staff
13 August 2026
Reply from Bensons For Beds - Eastbourne390
We're so pleased to hear that you found your bed lovely and felt welcomed by our staff. Thank you for your wonderful feedback!
Team Bensons
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