The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... See more
Company replied
Location
Switch locationUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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At store there was a very relaxed atmosphere, no pressure to buy from the salesman but answered all queries & was very helpful showing us around!
Company replied
I had a very positive experience purchasing my bed from Bensons. The sales advisor was excellent and very friendly, helpful and patient. He showed me a range of different options and took the time to... See more
Company replied
Peter at the Straiton store was knowledgeable and helpful. He took into account what I was looking for in a mattress. Delivery was also good. Great communication and was able to track my delivery.... See more
Company replied
Company details
About Bensons For Beds - Edinburgh Straiton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, United Kingdom
4.8
Excellent
121 reviews
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Very good experience!
At store there was a very relaxed atmosphere, no pressure to buy from the salesman but answered all queries & was very helpful showing us around!
26 September 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for sharing this positive review! Our team takes great pride in creating a relaxed and helpful atmosphere for our customers. We are glad to hear that you had a great experience and we look forward to serving you again in the future. All The Best Team Straiton😀
A very positive experience
The whole experience thus far has been very positive and we are reassured to have the option of the 40 Night Comfort Guarantee should we need it
11 September 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your positive feedback! We are glad to provide our 40 Night Comfort Guarantee to ensure your satisfaction. We strive to deliver the best experience for our customers, and we are delighted to hear that you are reassured with our service. Thank you for choosing us! All the best Team Straiton 🙂
Friendly reliable service quick and…
Friendly reliable service quick and easy from buying to delivery
21 September 2026
Reply from Bensons For Beds - Edinburgh Straiton
"Thank you for your kind words! We're so glad to hear that you had a positive experience from start to finish. Providing excellent service is our top priority. We appreciate your business!" All the Best Team Straiton 😀
Arrived when they said they would took…
Arrived when they said they would took away old mattress and delivered new one in no time very efficient.
20 September 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your kind words! We take pride in providing efficient and timely delivery services for our customers. We appreciate your business and hope you enjoy your new mattress. All the best Team Straiton 😊
I had a very positive experience…
I had a very positive experience purchasing my bed from Bensons. The sales advisor was excellent and very friendly, helpful and patient. He showed me a range of different options and took the time to explain everything, which made it much easier for me to make my choice. I really appreciated his professionalism and helpful advice throughout the process.
14 September 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for taking the time to leave such kind words about your experience at Bensons! Our team is dedicated to providing exceptional service and we're thrilled to hear that you found our sales advisor to be excellent, friendly, and patient. We're glad that we could make the process of choosing a bed easier for you with our range of options and helpful advice. We appreciate your business and hope you enjoy your new bed! All the best Team Straiton😊
Friendly, knowledgeable and helpful service
Peter at the Straiton store was knowledgeable and helpful. He took into account what I was looking for in a mattress.
Delivery was also good. Great communication and was able to track my delivery. It arrived within the 2 hour window. The delivery team was efficient, friendly and courteous.
15 September 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your glowing review! We pride ourselves on providing knowledgeable and helpful staff, and we're glad Peter was able to assist you in finding the perfect mattress. Our delivery team strives for great communication and efficiency, so we're thrilled to hear you had a positive experience. Thank you for choosing us for your mattress needs! All the Best Team straiton :)
Bed and mattress
Hannah from Straiton Edinburgh branch was the perfect salesperson for me. She took time and explained everything for me with a smile and very courteous manner. Kept updated from sale through to delivery and the delivery drivers were brilliant. Also very pleased with my purchase.
30 August 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh Straiton
Hi James,
Thank you for such a fantastic review! 😊
We're thrilled to hear that Hannah at our Straiton Edinburgh store provided such outstanding service. Taking the time to explain everything clearly, keeping customers informed, and doing it all with a smile is exactly the level of care we aim to deliver. It's also wonderful to know that communication was smooth from the point of sale right through to delivery, and that our delivery team left such a great impression too. Thank you for choosing us, and we'll be sure to pass your lovely feedback on to Hannah and the team. Wishing you many years of comfort and restful sleep ahead,
Megan | Customer Care Specialist💙
Shopping for a looking for a sofa bed.
Went in looking for a sofa bed. Sales assistant very welcoming and helpful.
29 August 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so glad to hear that our sales assistant was able to provide you with a great experience while shopping for a sofa bed! Your satisfaction is our top priority. Have the best day team straiton 😀
The assistant Hanna
The assistant Hanna, was knowledgeable, helpful, and extremly pleasant.
29 August 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for the kind words about our assistant Hannah! We are so glad she was able to provide such knowledgeable and helpful service. We will be sure to pass along your positive feedback to her. It was our pleasure to have you as a customer! All the Best Team Straiton! :)
The service was very good and most…
The service was very good and most helpful and made the purchase very straightforward.
30 August 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your comments, they are really appreciated.
Great experience
Great experience. Our sleep is very important to us and we took our time choosing the right mattress. We have received a very professional and friendly help from Peter. It was very clear Peter likes his job and does it very well. His knowledge was very impressive too.
26 August 2026
Reply from Bensons For Beds - Edinburgh Straiton
Hello Dariusz,
Thank you for your wonderful review! 😊 We're delighted to hear you had such a great experience while choosing your new mattress. We know how important a good night's sleep is, so it's fantastic that you were able to take your time and find the right option for your needs.
We're especially pleased to hear that Peter provided such professional and friendly service. His knowledge and passion for helping customers shines through, and we're sure he'll be thrilled to receive your kind feedback. 😊
Thank you for choosing Bensons for Beds. We hope your new mattress brings you many years of comfortable and restful sleep,
Megan | Customer Care Specialist🛏️
Knowledgeable and friendly Team
Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Much appreciated.
23 August 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for the fantastic review! We're thrilled to hear that our team at Edinburgh Straiton delivered knowledgeable and friendly service. Our goal is always to help customers make the best decisions for their needs - thanks for giving Stephen a shoutout for his great work. We truly appreciate your support! Have a fantastic day team straiton :)
Very good interactive staff and good…
Very good interactive staff and good product
17 August 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your positive review! We are dedicated to providing excellent customer service and quality products. We're so glad to hear you had a great experience with our team. We appreciate your business! Have a wonderful day Team straiton 🙂
We knew what we wanted and the…
We knew what we wanted and the salesgirl was really helpful
5 August 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for sharing your positive experience! We strive to provide exceptional assistance to all our customers and we're glad you found what you were looking for. Have a wonderful day! Team Straiton :)
Everything went to plan
Everything went to plan. Kept well informed of delivery date and window slot which was updated before the bed was delivered.
Removal of old bed and assembly of new bed done very smoothly.
My initial visit to Bensons at Straiton in June was with an excellent very helpful assistant.
30 July 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased to hear that everything went to plan with your delivery and that you were kept well informed! It's wonderful that the removal of your old bed and the assembly of your new one were done smoothly. We're also delighted that your initial visit to our Straiton store was with an excellent and very helpful assistant.
Team Bensons
Wonderful service from the shop to the…
Wonderful service from the shop to the delivery with decent staff with good product knowledge.
Delivery updates were accurate and on time so I could organise and plan my day.
Thank you for a great retail and delivery experience.
30 July 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your wonderful feedback! We're delighted to hear that you received excellent service from our knowledgeable staff, both in-store and during delivery. It's fantastic to know that our delivery updates helped you plan your day effectively. We truly appreciate you sharing your positive experience!
Team Bensons
Great Price
The salesperson was helpful and friendly. We received many updates on our order after it was placed including a call from the delivery men before they arrived. It was a good deal and I am pleased with the purchase.
20 July 2026
Reply from Bensons For Beds - Edinburgh Straiton
Thank you for your wonderful feedback! We're delighted to hear that you found our salesperson helpful and friendly, and that you appreciated the regular updates and delivery communication. It's great to know you are pleased with your purchase and felt you received a good deal. Enjoy your new order, and thank you for choosing us! 😊
Great service friendly and helpful staff
Very helpful staff polite and supportive experience throughout their interaction with us.
24 July 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased to hear that our staff were very helpful, polite, and supportive throughout your interaction with us. Thank you for your wonderful feedback!
Great service from the salesman in the…
Great service from the salesman in the shop, advised on best kind of mattress, very professional. Delivery on time, very good service, no complaints.
24 July 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased to hear about the great service you received from our salesperson, who professionally advised you on the best mattress. It's wonderful that your delivery was on time and that you have no complaints!
Very helpful and yet gave us space to…
Very helpful and yet gave us space to try the mattresses we wanted to look at.Good choices and reasonable costs.
18 July 2026
Reply from Bensons For Beds - Edinburgh Straiton
We're so pleased to hear that our team was helpful and gave you space to try the mattresses. It's wonderful that you found good choices and reasonable costs!
Thank you for your positive review - Lauryn at Customer Care
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