Excellent customer service from Bev. She didnt rush us and we walked through various options that we were interested in. She was friendly and very knowledgeable.The bed and mattress we decided on was... See more
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Excellent customer service from all of the team! I met Peter , Hannah and Caitlin all of whom were knowledgeable, helpful and a great deal of banter made our buying experience a fun one.
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... See more
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... See more
Company replied
Company details
About Bensons For Beds - Edinburgh663
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, United Kingdom
- 1314402029
4.9
Excellent
286 reviews
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Excellent customer service from all of…
Excellent customer service from all of the team! I met Peter , Hannah and Caitlin all of whom were knowledgeable, helpful and a great deal of banter made our buying experience a fun one.
24 October 2026
May use AI-assist with repliesRead more
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Excellent customer service from Bev
Excellent customer service from Bev. She didnt rush us and we walked through various options that we were interested in. She was friendly and very knowledgeable.The bed and mattress we decided on was more expensive than we planned but it is a quality product and we are very pleased with it. Only little negative is the delivery cost is rather steep!
18 October 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for sharing your experience. We are delighted to hear that you received patient, friendly, and knowledgeable assistance during your visit, and that you are very pleased with the quality of your new bed and mattress. We appreciate your feedback regarding the delivery costs and will certainly take this comments into consideration as we always strive to balance quality service with fair pricing.
Team Bensons
Kevin took time to explsin the…
Kevin took time to explsin the different befs available to meet our requirements.
19 October 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for your kind words! We're thrilled to hear that Kevin was able to help you find the perfect beef options. Our team is dedicated to providing excellent service and guidance. We look forward to serving you again soon!
Fantastic service from Stephen in…
Fantastic service from Stephen in Straiton park, he is an expert, absolutely fantastic guy!
5 October 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Stephen at Straiton Park. He truly is an expert and a valued member of our team. We appreciate your support and look forward to seeing you again soon,
Megan | Customer Care Specialist
Great service from store let me try out…
Great service from store let me try out matress first.Matress is amazing so comfortable .
2 October 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for your wonderful review! We're thrilled to hear you had a great experience trying out the mattress and that you find it so comfortable. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
Reply from Bensons For Beds - Edinburgh663
Thank you for your kind words! We're thrilled to hear that Steve was able to assist you. Our team is dedicated to providing excellent service, and your feedback motivates us to keep up the great work. We look forward to seeing you again soon!
Great customer service
Great customer service, prompt delivery and kept informed all the way Excellent.
24 September 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and delivery. Keeping our customers informed is a top priority for us. We look forward to serving you again soon!
Reply from Bensons For Beds - Edinburgh663
We're so pleased to hear you found our location convenient, appreciated the advice, and experienced easy ordering. Thank you for your positive feedback!
Team Bensons
I found the assistant very helpful in…
I found the assistant very helpful in store, not at all pushy
Very pleasant, delivery guys also very good
All in all a good experience with bensons beds
6 September 2026
Reply from Bensons For Beds - Edinburgh663
Hello Margaret,
Thank you for your wonderful review! 😊
We're delighted to hear that our in-store assistant was helpful, friendly, and gave you the space to make the right choice without any pressure. That's exactly the experience we aim to provide!
It's also great to know our delivery team kept the good service going right to your doorstep. 🚚⭐
Thank you for choosing us. We hope you're enjoying many comfy nights ahead, and we look forward to welcoming you back in the future,
Megan | Customer Care Specialist🛏️
The customer service was absolutely…
The customer service was absolutely amazing and superb! The bed and mattress are beautiful, comfortable, and of excellent quality. Everything is truly top-notch, and I’m very satisfied with my purchase. Highly recommended!
6 September 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for your fantastic review! We're thrilled to hear you loved our customer service and are enjoying your beautiful, comfortable bed and mattress. Your satisfaction means the world to us. We appreciate your recommendation and look forward to serving you again!
Amazing store and staff
Excellent service and knowledge of sales personnel
3 September 2026
Unprompted review
Reply from Bensons For Beds - Edinburgh663
We're delighted to hear that you received excellent service and benefited from the knowledge and expertise of our sales team! Helping our customers make confident choices is what we strive for, so it's wonderful to know your experience was such a positive one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Edinburgh663
Thank you for your kind words! We're thrilled to hear that Hannah provided you with excellent service. Our team is dedicated to helping our customers, and we appreciate your feedback. We look forward to seeing you again soon!
Hannah from sales was perfect
Hannah from sales was perfect. Knowledgeable and precise and a very pleasant person to deal with.
30 August 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for your kind words! We're thrilled to hear that Hannah provided you with excellent service. Our team is dedicated to ensuring a great experience for our customers. We appreciate your feedback and look forward to serving you again!
Reply from Bensons For Beds - Edinburgh663
We're so glad you found the perfect bed with the help of our team! Thank you for your kind feedback.
Team Bensons
Friendly and stress free
Friendly and stress free!
We love our bed and will be back!
Thanks again ,
Mark
17 August 2026
Reply from Bensons For Beds - Edinburgh663
We're so happy to hear you found your experience with us friendly and stress-free! It's wonderful to know you love your new bed. We look forward to welcoming you back!
Team Bensons
The very nice man that served good service us was…
The very nice man that served us was perfect 👌🏻
16 August 2026
Reply from Bensons For Beds - Edinburgh663
We're so pleased to hear that you had such a positive experience with our team member. We truly appreciate your kind words and positive feedback!
Team Bensons
I was greeted warmly and professionally…
I was greeted warmly and professionally by one of the store workers who put my mind at ease very quickly. He helped me choose a suitable mattress within my price range, explaining all the pros and cons of all potential options. Big thank you to Joshua at the Straiton branch 😊
30 July 2026
Reply from Bensons For Beds - Edinburgh663
We're so pleased to hear you had such a positive experience! It's wonderful that Joshua was able to put your mind at ease and help you find a suitable mattress within your budget, explaining all the options clearly.
Team Bensons
Every person i spoke to were extremely…
Every person i spoke to were extremely helpful, and the 2 guys that delivered the beds were absolutely brilliant.
27 July 2026
Reply from Bensons For Beds - Edinburgh663
Thank you for your wonderful feedback! We're so pleased to hear that everyone you spoke to was extremely helpful, and that our delivery team made such a great impression. We'll be sure to pass your kind words on to the two delivery colleagues. We really appreciate your support and hope you enjoy your new beds! 😊
Good service,delivery and staff
20 July 2026
Reply from Bensons For Beds - Edinburgh663
We are so pleased to hear that you experienced good service, delivery, and found our staff to be wonderful. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Edinburgh663
We're so pleased to hear you received lots of help from our salesperson and that our delivery staff were excellent. Thank you for sharing your positive feedback!
Team Bensons
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