My wife and I were welcomed into the store give some information about the store and then left alone to look around, which is how we like it. Andy wasn't to far away for us to ask him questions. we ha... See more
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Firstly the lady assistant at their Gillingham store (Wendy) The service, delivery all went as they said it would
What a great experience we had purchasing our adjustable bed at your store in Gillingham. Odette, Andy and the team were welcoming without pressure and really made us feel at ease. Their knowledge of... See more
Company replied
Delivery was great no problems. We was a bit disappointed that the bed base material was not the same as the sides, and also the drawers are on the wrong side which means that they are against the wal... See more
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Company details
About Bensons For Beds - Gillingham593
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Gillingham Retail Park, ME8 0PU, Gillingham, Kent, United Kingdom
- 1634378333
4.8
Excellent
287 reviews
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Great Service
Firstly the lady assistant at their Gillingham store (Wendy) The service, delivery all went as they said it would
24 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service from stepping into…
Excellent service from stepping into branch to mattress being delivered 100% recommend
24 October 2026
Reply from Bensons For Beds - Gillingham593
Thank you for your wonderful feedback! We are thrilled to hear you received excellent service from the moment you visited our store to the delivery of your new mattress. Your high recommendation means the world to us, and we hope you enjoy many comfortable nights of sleep!
Team Bensons
Reply from Bensons For Beds - Gillingham593
Thank you for your fantastic feedback! We're thrilled to hear that you experienced amazing service throughout your entire journey with us. Our team works incredibly hard to ensure every step is seamless, and your kind words mean the world to us. We look forward to serving you again soon!
Team Bensons
Very good from sale to delivery
Very good from sale to delivery, unlike your competitors next door.
10 October 2026
Reply from Bensons For Beds - Gillingham593
Thanks for your feedback! 😊 We're delighted to hear that everything went very well from the sales process right through to delivery.
It's wonderful to know that your experience was smooth, professional, and met your expectations every step of the way. Thank you for choosing Bensons, and we hope you're enjoying your new purchase! 🛏️⭐
My wife and I were welcomed into the…
My wife and I were welcomed into the store give some information about the store and then left alone to look around, which is how we like it. Andy wasn't to far away for us to ask him questions. we had a very enjoyable shopping experience.
10 October 2026
Reply from Bensons For Beds - Gillingham593
Thanks for your wonderful feedback! 😊 We're delighted to hear that you and your wife had such an enjoyable shopping experience.
It's great to know that you were welcomed into the store, given the information you needed, and then allowed the space to browse at your own pace. We're especially pleased to hear that Andy struck the perfect balance of being available to help while giving you time to explore your options comfortably.
Thank you for choosing Bensons, and we hope you enjoy your new purchase! ⭐
Excellent work from the delivery guys &…
Excellent work from the delivery guys & made up the King Size bed within half hour.
2 October 2026
Reply from Bensons For Beds - Gillingham593
Thank you for your fantastic feedback! We're thrilled to hear our delivery team impressed you with their efficiency in setting up your king size bed.
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Excellent customer service from store…
Excellent customer service from store purchase to those who delivered the product to our home.
4 October 2026
Reply from Bensons For Beds - Gillingham593
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience from purchase to delivery. Our team works hard to ensure great service, and your kind words motivate us to keep it up. We look forward to serving you again!
Great service
Great service
Even though we swapped our mattress over they sorted all the paperwork out and we did not have to do anything
20 September 2026
Reply from Bensons For Beds - Gillingham593
Thank you for your kind words! We're thrilled to hear that our team made the mattress swap hassle-free for you. Providing great service is our top priority, and we're glad we could assist you seamlessly. If you need anything else, just let us know!
Staff very helpful and Andy who dealt…
Staff very helpful and Andy who dealt with us explained everything so we could understand all the different types of beds and mattresses.
24 September 2026
Reply from Bensons For Beds - Gillingham593
Thank you for your wonderful review! We're thrilled to hear that Andy provided you with clear explanations and that our staff was helpful. We strive to ensure our customers have the best experience possible. We appreciate your feedback and hope you enjoy your new bed!
Bed base with drawers
Delivery was great no problems. We was a bit disappointed that the bed base material was not the same as the sides, and also the drawers are on the wrong side which means that they are against the wall! We were not asked when we ordered it what side we wanted the drawers on.
14 September 2026
Reply from Bensons For Beds - Gillingham593
Thank you for your feedback! We're glad to hear the delivery went smoothly. We apologize for the mix-up with the bed base material and drawer placement. Your input is valuable, and we'll work on improving our ordering process. Please reach out to us directly so we can assist you further.
Delivery team came in time to deliver…
Delivery team came in time to deliver and fixed my bed
12 September 2026
Reply from Bensons For Beds - Gillingham593
We're so pleased to hear that our delivery team arrived on time and efficiently set up your bed. Thank you for sharing your positive experience with us!
Team Bensons
Mattress and pillow quality very good
Mattress and pillow quality very good, but it was expensive. Sleep quality has improved for sure.
30 July 2026
Reply from Bensons For Beds - Gillingham593
Hello,
Thank you for your review! 😊
We're delighted to hear that you're enjoying the quality of your mattress and pillow, and even more pleased to know that your sleep quality has improved. After all, a great night's sleep is what it's all about! 🛏️✨
We appreciate your honesty regarding the cost. Investing in sleep can feel like a big decision, so it's wonderful to hear that you're already noticing the benefits and feel the quality is living up to expectations.
Thank you for choosing us, and here's to many more comfortable and restful nights ahead,
Megan | Customer Care Specialist💙
Reply from Bensons For Beds - Gillingham593
Thank you for your kind words! We're thrilled to hear that Andy's professionalism and expertise in the manufacturing process made a positive impression. We strive to provide excellent service and knowledgeable staff. We look forward to serving you again!
Excellent service
Excellent service from Andy and Wendy in Bensons beds Gillingham, no hard sell just answered my questions and helped where I needed, polite , good sense of humour, great interaction, and helpful, thank you better than your competitors
17 August 2026
Reply from Bensons For Beds - Gillingham593
We're so pleased to hear you received excellent service and that our team was able to help you without any hard selling. It's wonderful that they were polite, had a good sense of humour, and provided great interaction. Thank you for your kind words!
Team Bensons
Excellent service from walking into…
Excellent service from walking into Bensons for beds to the delivery. Friendly and caring staff.
17 August 2026
Reply from Bensons For Beds - Gillingham593
We're so pleased to hear that you received excellent service from the moment you walked into our store right through to the delivery. It's wonderful to know our staff were friendly and caring.
Team Bensons
Reply from Bensons For Beds - Gillingham593
We are so pleased to hear you found our staff pleasant and helpful. It's wonderful to know that shopping with us was a pleasure for you!
Team Bensons
We had a great experience at Bensons
We had a great experience at Bensons, our sales lady Kelsey was very good and easy to talk to. Delivery went well and bed very comfy
15 August 2026
Reply from Bensons For Beds - Gillingham593
We're so pleased to hear you had a great experience and found our sales lady very good and easy to talk to. It's wonderful that your delivery went well and you find your new bed very comfy!
Team Bensons
Odette helped me choose which mattress…
Odette helped me choose which mattress was right for my spare room, she was polite, helpful and did not push for me to buy a more expensive product, I would go to her in future if and when I needed a new mattress or bed. She was great at her job, thank you Odette.
13 August 2026
Reply from Bensons For Beds - Gillingham593
Thank you for sharing your wonderful experience! We're delighted to hear that our team member provided such polite and helpful service, guiding you to the right mattress without any pressure. We appreciate your kind words and look forward to assisting you again in the future.
Team Bensons
Great shop staff
Great shop staff, very helpful, very polite.
Good prices, delivery guys fantastic, arrived on time, all assembled, well done.
28 July 2026
Unprompted review
Reply from Bensons For Beds - Gillingham593
Hello Maria,
Thank you for your fantastic review! 😊 We're delighted to hear that our store team was so helpful and polite, and that you found great value with our prices. It's wonderful to know that our delivery team arrived on time, took care of the assembly, and provided such fantastic service throughout. Thank you for choosing us and we hope you enjoy your new bed for many years to come,
Megan | Customer Care Specialist
Be able to book delivery in morning or…
Be able to book delivery in morning or afternoon
13 August 2026
Reply from Bensons For Beds - Gillingham593
We appreciate your feedback regarding delivery scheduling. We are always looking for ways to improve our services and your suggestion is valuable to us. We will consider expanding our delivery time options.
Thank you for your review - Lauryn at Customer Care
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