Fantastic service at the Guildford store by John. Knowledgeable and helpful, gave us all the details and information so we can choose exactly what we needed. Delivery and assembly service were a breez... See more
Location
Switch locationHigh Street 168, GU1 3HW Guildford, England, GB
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We have recently purchased an ottoman bed and mattress for our adult daughter. We went to Guildford our local branch and dealt with John. His knowledge on the beds, mattresses etc was unbelievable.... See more
My experience with Bensons For Beds was Excellent from Beginning to End. At the Guildford Shop, Charlie was Excellent showing me the different kinds of Mattress to try on. And also all the Explan... See more
Company replied
We visited the store hoping to try out a few different options, but not expecting to be able to afford anything owing to a tight budget. Richard helpfully showed us the clearance stock and informed us... See more
Company replied
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #42 of 115 best companies in Bed shop
- #28 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Guildford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
High Street 168, GU1 3HW, Guildford, England, United Kingdom
4.5
Excellent
52 reviews
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Fantastic service at the Guildford…
Fantastic service at the Guildford store by John. Knowledgeable and helpful, gave us all the details and information so we can choose exactly what we needed. Delivery and assembly service were a breeze, the staff was super friendly and put the bed together in no time. Well done Bensons, we love our new bed!
20 August 2026
Ottoman Bed and Mattress
We have recently purchased an ottoman bed and mattress for our adult daughter. We went to Guildford our local branch and dealt with John. His knowledge on the beds, mattresses etc was unbelievable. He listened to what we wanted and why and then was able to guide us through what would best suit our budget. Great experience and will definitely return to buy a new mattress from him in the future.
3 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great product
Great product, efficient, on time and careful delivery. Knowledgeable staff at the shop in Guildford.
2 August 2026
Reply from Bensons For Beds - Guildford
We're so pleased to hear you found our product great, efficient, and that your delivery was on time and careful. It's wonderful that our staff at the Guildford shop were knowledgeable. Thank you for your lovely feedback!
Team Bensons
My experience with Bensons For Beds was EXCELLENT.
My experience with Bensons For Beds was Excellent from Beginning to End.
At the Guildford Shop, Charlie was Excellent showing me the different kinds of Mattress to try on. And also all the Explanations. Also, a Very Friendly Person.
On the Delivery Day, Excellent Delivery Time and Call to say that they were on the Way and Also Very Friendly people.
2 August 2026
Reply from Bensons For Beds - Guildford
We're so pleased to hear you had such an excellent experience with us from beginning to end! It's wonderful that our team member at the Guildford shop was so helpful and friendly in showing you the different mattresses and providing explanations. We're also delighted that your delivery was excellent and that our delivery team was friendly.
Team Bensons
Good serviceShop.
Shop assistant was friendly and knowledgeable.
Was able to give further information as needed.
Delivery was in good time. swift and efficient.
25 July 2026
Reply from Bensons For Beds - Guildford
Thank you for your wonderful review! We're delighted to hear that our store colleague was friendly, knowledgeable, and able to provide all the information you needed to make your decision with confidence.
It's also great to know that your delivery was completed in good time and that our delivery team provided a swift and efficient service.
We hope to continue providing you with excellent service in the future.
Very pleased with all aspects of our experience
We had contact with numerous members of your staff and found everyone very helpful and knowledgeable. Also proactive in responding to our queries. The product we ended up with was exactly what we wanted and we were kept up to date with progress both on the manufacture and the delivery dates.
3 July 2026
Reply from Bensons For Beds - Guildford
We're so pleased to hear that our staff were helpful, knowledgeable, and proactive in responding to your queries. It's wonderful that you received exactly what you wanted and were kept updated on both manufacturing and delivery progress.
Tempur smell, long delivery time!
It was not mentioned that I could no longer use my electric underblanket on my Tempur mattress, nor was I made aware that the extremely noxious smell from the mattress would render my bedroom unusable for a week (or more). Currently I have been sleeping on the sofa for four nights...and counting! I have followed instructions concerning "off-gassing" and some Tempur reviews advise this for SIX WEEKS!
The bed won't be delivered for another 3 months, so perhaps you'd like to get in touch again at the end of the summer, when I've had a chance to sample both my purchases!
13 June 2026
Reply from Bensons For Beds - Guildford
We are sorry to read this Mr Wyld. We appreciate your patience while your mattress airs and also while you await your bed delivery. Your feedback will be shared with our teams to ensure clearer guidance is provided to customers in future. Thank you for bringing this to our attention and we hope to hear from you when your orders arrive.
Thank you.
The friendly and helpful and…
The friendly and helpful and knowledgable staff, and prompt delivery.
30 May 2026
Reply from Bensons For Beds - Guildford
We're so pleased our staff was friendly, helpful, knowledgeable, and your delivery was prompt. Thank you for your positive feedback!
Team Bensons
We popped into Bensons for Beds just to…
We popped into Bensons for Beds just to browse, but Jagvir took the time to help us choose our beds. He was very helpful, professional, and provided excellent customer service throughout our visit. We really appreciated his patience and knowledge. Thank you for making the experience so pleasant.
26 May 2026
Reply from Bensons For Beds - Guildford
We're so pleased to hear our team member provided excellent customer service and made your browsing experience so pleasant. We appreciate your kind words about their patience and knowledge.
Team Bensons
Very impressed from beginning to end
Very impressed from beginning to end. Great service and customer service from Bensons and bed is good quality.
22 May 2026
Reply from Bensons For Beds - Guildford
We're so pleased you were impressed from beginning to end with our service and the quality of your bed!
Team Bensons
Reply from Bensons For Beds - Guildford
Thank you for your feedback, it is highly appreciated!
Team Bensons
Jack was extremely helpful and guided…
Jack was extremely helpful and guided me through the Tempur mattress.
11 May 2026
Reply from Bensons For Beds - Guildford
Thank you for your feedback! We’re delighted to hear Jack was so helpful and guided you through the Tempur mattress 😊
Simple and straightforward to choose…
Simple and straightforward to choose and order our bed and mattress. Charlie at Guildford could not have been more helpful
7 May 2026
Reply from Bensons For Beds - Guildford
We're happy to hear that you found it simple to order your bed and mattress. We appreciate your kind words and are so glad that our team member was helpful!
Team Bensons
Great service.
My son needed a new bedframe and mattress, and I needed a new mattress. We went to the Guildford branch where Zared helped us. He was very knowledgeable and helpful and very friendly.He showed us options, and talked us through them, and recommended mattress covers, and pillows. For a reasonable chare, the goods will be delivered, the bed assembled, and the mattresses put in place.Great service.
2 May 2026
Unprompted review
Reply from Bensons For Beds - Guildford
We're delighted to hear about the positive experience you and your son had at our Guildford branch. It's great to know that our colleague was helpful and knowledgeable, and that you are pleased with the delivery and assembly service. Thank you for your feedback!
Team Bensons
A good experience
We were greeted warmly, the store layout explained clearly and our questions answered. It was an easy process to order the mattress and to select a convenient delivery date. Thank you.
1 May 2026
Reply from Bensons For Beds - Guildford
Thank you for the lovely review! 😊 We’re so glad the experience was smooth from hello to delivery day—sleep easy and enjoy your new mattress! 💤🛏️
Reply from Bensons For Beds - Guildford
Thanks for the great feedback! 🙌 The guys in our Guildford store will be thrilled to hear this — they love helping customers find their perfect match. Hope you’re sleeping happy,
Megan | Customer Care Specialist🛏️✨
Just the advice and help I needed
The enthusiastic but polite sales assistant took special care to understand my needs and provided honest, objective advice. I felt very well supported in making my choice of mattresses and was confident to make a purchase that day.
7 April 2026
Reply from Bensons For Beds - Guildford
We're happy to hear that our sales assistant understood your needs and provided objective advice. It's great to know you felt supported in choosing your mattress and confident in your purchase. Thank you for your positive feedback!
Team Bensons
Very helpful in the shop
Very helpful in the shop. Delivery men did a first class job removing old very heavy super king mattress and bringing the new one upstairs. Overall very pleased with the service - and keeping us informed with delivery time.
4 April 2026
Reply from Bensons For Beds - Guildford
Thanks so much! From shop to upstairs delivery, we’re delighted you’re pleased with the service ✨
Take care and we hope to see you again soon,
Megan | Customer Care Specialist
Helpfully in store without being pushy
Helpfully in store without being pushy. Kept informed of progress and polite and friendly delivery and assembly team
4 April 2026
Reply from Bensons For Beds - Guildford
Thank you for your feedback! 😊 We’re delighted to hear you felt supported in store without any pressure, were kept informed throughout, and that the delivery and assembly team were polite and friendly. We really appreciate you sharing your experience,
Megan | Customer Care Specialist💜
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