Bensons For Beds - Harlow672 Reviews 

344
TrustScore 4.5 out of 5

4.7

Unit 6a, The Queensgate Centre, CM20 2DH Harlow, Essex, GB


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Rated 5 out of 5 stars

Went into the Harlow store and the staff were knowledgable and gave me the time to find the right mattress. They were able to answer all my questions and especially Holly who explained the different m... See more

Rated 5 out of 5 stars

Excellent help in store when trying out for a new mattress. Delivery was scheduled within a week, a slot was advised and driver called to confirm his arrival time. Mattress was taken up to the bedroom... See more

Company replied

Rated 5 out of 5 stars

Shop staff were very friendly and informative. Delivery of the mattress was on time and very efficent. Cannot praise the shop and delivery staff more.

Rated 5 out of 5 stars

Great from start to finish. Good shopping experience with very helpful service. Super straight forward to organise delivery and always kept informed plus even the delivery guys were first class! Bed i... See more

Company replied


Company details

  1. #79 of 227 best companies in Bedroom furniture shop
  2. #41 of 115 best companies in Bed shop
  3. #30 of 86 best companies in Bedding Shop
  4. #29 of 86 best companies in Mattress Shop

About Bensons For Beds - Harlow672

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, United Kingdom

  • 1279432259

4.7

Excellent

TrustScore 4.5 out of 5

344 reviews

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4.7

All reviews

(344)

25,307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Adam and Charlie delivered our mattresses and bed frame.
Both so polite and helpful. Great service from Bensons.
Thank you.

30 June 2026
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Reply from Bensons For Beds - Harlow672

We're so pleased to hear our delivery team was polite and helpful. Thank you for your kind words about the great service you received!

Rated 5 out of 5 stars

Helpful staff

Helpful staff, no pressure to make decision there and then

2 July 2026
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Reply from Bensons For Beds - Harlow672

We're so pleased our team was helpful and didn't pressure your decision. Thank you for your kind words!

Rated 1 out of 5 stars

Aftercare is appaling

Aftercare is appaling. Delivered a new mattress which is faulty. Have to wait 3 weeks dor a technician to assess it leaving me without a bed to sleep on. Just send a replacement.

26 June 2026
Unprompted review
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Reply from Bensons For Beds - Harlow672

Thank you for your feedback, and we’re very sorry to hear about your experience. Thank you for your patience with speaking with us. To help move things forward, a technician has been arranged which is an important step in determining the next course of action and ensuring the correct resolution for you as quickly as possible.
Thank you for your review.

Rated 5 out of 5 stars

Andrew and Brian were very kind

Andrew and Brian were very kind, polite, and professional. They carried the bed up to the second floor without any issues. The delivery service was excellent, and the bed is of very good quality. I am very happy with both the product and the service. Highly recommended!

12 June 2026
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Reply from Bensons For Beds - Harlow672

We're so pleased to hear our team was kind, polite, and professional, and that your delivery service was excellent. It's wonderful that you're happy with your quality bed. Thank you for your high recommendation!

Team Bensons

Rated 5 out of 5 stars

Jayden was great

Jayden was great. Expertly took us around the shop trying out different beds. He knew exactly what we wanted and found us the best bed. We can’t wait to get it 😁. Great experience. Thank you Jayden 👍

11 June 2026
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Reply from Bensons For Beds - Harlow672

We're so pleased you had a great experience in our store! It's wonderful that our team helped you find the perfect bed. We hope you enjoy it!

Team Bensons

Rated 5 out of 5 stars

Perfect service throughout.

Excellent service when purchased at Harlow store. Excellent communications via e-mail and text upto delivery date, and delivery bang on projected time slot.

11 June 2026
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Reply from Bensons For Beds - Harlow672

We're so happy to hear about your excellent service at our store and the great communication you received. We're glad your delivery was right on time!

Team Bensons

Rated 5 out of 5 stars

Superb sales assistant Maddi in Harlow…

Superb sales assistant Maddi in Harlow lovely delivery guys. And the Sealey mattress is sumptuous and divine! My best ever investment

5 June 2026
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Reply from Bensons For Beds - Harlow672

We're thrilled our sales assistant and delivery team provided excellent service. We're so glad you love your new mattress! Thank you for your wonderful feedback.

Team Bensons

Rated 5 out of 5 stars

Excellent service

Excellent service. Very professional and helpful with good advice on protecting the mattress.
A credit to Bensons at Harlow

7 June 2026
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Reply from Bensons For Beds - Harlow672

We're so pleased you received excellent, professional, and helpful service with great advice. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

The delivery drivers were brilliant…

The delivery drivers were brilliant took mattress upstairs unwrapped it and took away with them shop staff were good as well

1 June 2026
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Reply from Bensons For Beds - Harlow672

We're so glad to hear about your positive experience with our delivery team and shop staff. We appreciate your kind words!

Team Bensons

Rated 5 out of 5 stars

Easy to order

Easy to order, updated on delivery and was delivered early

1 May 2026
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Reply from Bensons For Beds - Harlow672

We're so pleased ordering was easy and delivery was early. Thank you for your positive feedback!

Team Bensons

Rated 5 out of 5 stars

Staff very helpful and lots to select…

Staff very helpful and lots to select from ,we found what we wanted .
Thank you Benson 's

28 May 2026
Unprompted review
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Reply from Bensons For Beds - Harlow672

We're so pleased our team was helpful and you found what you wanted. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Excellent service

Great experience at Harlow Benson for Beds from the knowledgable and helpful manager, Ben. To the delivery where I was kept informed all along, I could pick a day for the mattress to be delivered and on the day the drivers were helpful and courteous.
I would go back to the store for other purchases.

22 May 2026
Unprompted review
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Reply from Bensons For Beds - Harlow672

We're so pleased to hear about your excellent experience with us, from the knowledgeable assistance in-store to the smooth delivery process. It's wonderful that our team was helpful and courteous. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Great from start to finish

Great from start to finish. Good shopping experience with very helpful service. Super straight forward to organise delivery and always kept informed plus even the delivery guys were first class! Bed itself is our first one in 30 years so we are in awe of the style and comfort. Putting it together was fine but so many boxes so in hindsight would probably of paid for installation just to get rid of the boxes. All round great experience though.

15 May 2026
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Reply from Bensons For Beds - Harlow672

Thank you for this wonderful review! We're so pleased to hear your entire experience, from shopping to delivery, was first-class. It's fantastic that you're enjoying the style and comfort of your new bed after 30 years! We appreciate your feedback about the boxes and installation.

Team Bensons - Jess

Rated 5 out of 5 stars

I am loving my new mattress

I am loving my new mattress. I initially had bought an extra firm mattress but after a few good night’s sleep, I found my hips began to ache. I eventually exchanged it for this firm mattress and have had five perfectly comfortable night’s sleep so far. The exchange service was smooth and hassle free. The staff were very accommodating and helpful.
This is the right mattress for me, no aches or pains on waking. I also like the depth of this mattress. Sleeping so comfortably on such a height gives the feeling of sleeping on a cloud.

1 May 2026
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Reply from Bensons For Beds - Harlow672

We're delighted to hear you're loving your new firm mattress! It's great the exchange process was smooth and the staff helpful. We appreciate you sharing how comfortable you now are and that you wake without aches or pains.

Team Bensons

Rated 5 out of 5 stars

A star

The man that helped us in the store was very very helpful, he was a calming experience in a very confusing pick of so many beds . The delivery staff were polite and friendly.

29 April 2026
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Reply from Bensons For Beds - Harlow672

We appreciate your review! 😊 We're so glad to hear that our team member was helpful in guiding you through the selection process. It's also great to know our delivery staff were polite and friendly.

Team Bensons

Rated 5 out of 5 stars

First class service

First class service. Knowledgable in-store adviser. Very helpful literature i.r.o. measuring to see if the furniture will fit. Delivery was on time as scheduled and I was kept informed throughout the process. The delivery/installation guys were courteous, professional and very helpful.
Overall a great customer experience and very pleased I chose Bensons. Can thoroughly recommend.

2 May 2026
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Reply from Bensons For Beds - Harlow672

We're so glad to hear about your first-class experience! It's great to know our in-store advice and delivery service met your needs. We appreciate your recommendation and are delighted you chose us.

Team Bensons

Rated 5 out of 5 stars

Excellent service in the Harlow store

Excellent service in the Harlow store. Kept informed on the progress of our order. Delivered on time and great communication re the delivery. We paid to have our beds assembled and it was done efficiently and the guys were pleasant. And the beds are lovely!

18 April 2026
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Reply from Bensons For Beds - Harlow672

Thank you for the fantastic review! 😊 We’re so pleased to hear you received excellent service in our Harlow store and that you were kept well informed throughout. Great to know delivery and communication hit the mark, and that the assembly team were efficient and pleasant. Most importantly — we’re delighted you love the beds! 🛏️✨

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