Richard, the salesman at the Harrogate branch, was so helpful. He showed us different beds and mattresses. We got a delivery date arranged whilst we were buying. The delivery men were quick and effici... See more
Company replied
Location
Switch locationUnit 3 The Hydro Retail Park, Ripon Road, HG1 2BS Harrogate, North Yorkshire, GB
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See what reviewers are saying
Having just received my new bed, l must say what a wonderful experience of dealing with bensons beds. From start to finish all was first class. My bed was installed quickly and efficiently, by Jason... See more
Company replied
Straightforward from start to finish. Very helpful selecting the right mattress for us at their showroom. (Thank you Sherelie) Kept updated as the mattress was manufactured to our specifications... See more
Company replied
Overall good experience and solid customer service and delivery. No complaints. We chose the mattress we wanted, but if anything could be done better, it would be helping by sharing experiences from... See more
Company replied
Company details
- #78 of 229 best companies in Bedroom furniture shop
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #29 of 87 best companies in Mattress Shop
About Bensons For Beds - Harrogate236
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 The Hydro Retail Park, Ripon Road, HG1 2BS, Harrogate, North Yorkshire, United Kingdom
- 1423536017
4.9
Excellent
233 reviews
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At the store Ann was amazing to help us…
At the store Ann was amazing to help us to choose the right mattress. I can only recommend this store.
12 August 2025
Reply from Bensons For Beds - Harrogate236
Thank you for your kind words! Our team at the store takes great pride in providing excellent customer service. We are thrilled to hear that Ann was able to assist you in finding the perfect mattress. Your recommendation means a lot to us. Thank you for choosing our store, Megan at Customer Care
There was a good selection of…
There was a good selection of mattresses and we weren’t hassled by a salesperson whilst we tried each one.
11 August 2025
Reply from Bensons For Beds - Harrogate236
Thank you for your review! We understand the importance of a hassle-free shopping experience and we're delighted to hear that you enjoyed our mattress selection. Come visit us again soon, Megan at Customer Care
Shirelle and Richard provide…
Shirelle and Richard provide professional customer service without any pressure to purchase. Well done and thank you.
11 June 2025
Unprompted review
Reply from Bensons For Beds - Harrogate236
We appreciate you taking the time to share your positive experience! We're happy to hear that our team provided professional customer service. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Harrogate236
We're happy to hear that you had a first class experience. Thank you for your positive feedback; we appreciate it Jo. Take care, Megan at Customer Care
Salesperson knowledgeable helpful and…
Salesperson knowledgeable helpful and not pushy. Good range of mattresses
24 May 2025
Unprompted review
Reply from Bensons For Beds - Harrogate236
We're happy to hear that our salesperson was helpful and not pushy, and that you appreciated our mattress selection. Thank you for your feedback, Megan at Customer Care
All our options explained really well
22 May 2025
Reply from Bensons For Beds - Harrogate236
We're glad our team thoroughly explained all options to you. We appreciate your positive feedback! Take care, Megan at Customer care
Reply from Bensons For Beds - Harrogate236
Thank you for leaving this amazing 5 star review for us Adam. We appreciate you choosing us and hope you love your new order. Take care, Megan at Customer Care
Reply from Bensons For Beds - Harrogate236
We're thrilled to hear that you felt welcome and received the help and advice you needed! Our goal is to provide exceptional service to all our customers. Thank you for choosing our business.
The staff had good humour.
10 May 2025
Reply from Bensons For Beds - Harrogate236
Wow, thank you so much for the positive feedback! Our staff prides themselves on keeping a good sense of humor while providing exceptional service. We appreciate your kind words and hope to see you again soon.
Excellent sales assistant- gentle…
Excellent sales assistant- gentle manner, gave advice and allowed space and time for us to reflect and make our own decisions.
We returned home to check measurements but we had no intention then order on line. This assistant deserved our costume.
8 May 2025
Reply from Bensons For Beds - Harrogate236
Thank you for your kind words! Our team takes pride in providing excellent customer service and we're so glad you had a positive experience with our sales assistant. We look forward to serving you again in the future. Happy shopping! 🛍️
Your customer Service assistants were…
Your customer Service assistants were very knowledgeable. They were very helpful and provided a very good service.
29 April 2025
Reply from Bensons For Beds - Harrogate236
Thank you for the positive feedback! We strive to have knowledgeable and helpful customer service assistants to ensure all of our customers have a great experience. We're glad we could provide you with excellent service! 😀
Sleep well, Team Bensons💜
Overall brilliant. Best service ever.
Went in to have a browse and were met with the best customer service ever. Richard was chatty, friendly and really knew his stuff - he made recommendations and was so helpful throughout the experience that after we left, we went back two days later and bought a bed. Everything was explained to us perfectly, all the information we were given was clear. Delivery then came; Andy M and Andy P were again great, so quick with setting the bed up and gave a 20 minute heads up before arriving. We’re really really pleased🙂
7 April 2025
Unprompted review
Reply from Bensons For Beds - Harrogate236
We are thrilled to hear about your positive experience with our team, especially Richard and the two Andys! We take pride in providing exceptional customer service and we are glad it led to you finding the perfect bed. Thank you for choosing us! 😊
Reply from Bensons For Beds - Harrogate236
We are thrilled to hear that our sales lady provided such a wonderful and helpful experience for you! Thank you for choosing our store and we hope to see you again soon.
Reply from Bensons For Beds - Harrogate236
We appreciate your kind words! Our team is knowledgeable, and we are glad that we met your needs. Thank you for your feedback, Megan at Customer Care
Although there were several prospective…
Although there were several prospective customers in the store, we received informed and not too pressured service.
There were several free or cut-price offers on a range of purchases.
1 April 2025
Reply from Bensons For Beds - Harrogate236
We're happy to hear that you received informed service without feeling pressured, even with other customers present. We appreciate you noticing the value we offer through our promotions. Thanks for your positive feedback, Megan at Customer Care
Buying a new bed…
I had a member of staff helping me choose the best option for me. She priced up my final choice for me to consider and at no point did she pressure me into making a decision there and then. I considered my choice over night and confirmed my purchase the following day.
3 April 2025
Reply from Bensons For Beds - Harrogate236
We're happy to hear that you felt supported by our staff member and were given the space to make your decision. Thank you for sharing your positive experience with us, Megan at Customer Care
Very helpfull and friendly staff, well laid out store
Greeted on entrance iinto store. Left to browse at our leisure but staff always on hand if information required. Friendly and hepfull staff members. Cant fault the store.
1 April 2025
Unprompted review
Reply from Bensons For Beds - Harrogate236
We're happy to hear you were greeted and given space to browse, with staff available when needed. We appreciate your feedback regarding our helpful team! Take care, Megan at Customer Care
Positive experience
My experience at Bensons for beds was very positive the young lady that served me was informative but not pushy I felt very comfortable coming to a decision,
22 February 2025
Reply from Bensons For Beds - Harrogate236
We're happy to hear that you had a positive experience and felt comfortable making a decision with our informative, helpful service. Thank you for your feedback, Megan at Customer Care
Can't fault Bensons
Can't fault Bensons - great staff in the showroom and delivery!
11 February 2025
Unprompted review
Reply from Bensons For Beds - Harrogate236
We're happy to hear that you had a positive experience with our showroom staff and delivery service. Thank you for your great feedback, Megan at Customer Care
Were very welcoming
Were very welcoming. Very helpful, gave me the time and information I needed to get what I was looking for.
Would certainly recommend them
10 February 2025
Reply from Bensons For Beds - Harrogate236
We're happy to hear that you felt welcomed and received the support you needed. We appreciate your recommendation and are grateful for your feedback, Megan at Customer Care
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