Bensons For Beds - Hastings392 Reviews 

320
TrustScore 5 out of 5

4.9

Unit 3 Bexhill Road, St Leonards On Sea, TN38 0YX Hastings, Sussex, GB


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Rated 5 out of 5 stars

Helpful sales man. A good range of beds to choose from. My only complaint would be the bed I wanted and paid for has a delivery time of 12 to 14 weeks. I am prepared to wait as this bed is my favourit... See more

Company replied

Rated 5 out of 5 stars

Fay at Bensons for Beds in St Leonards was extremely helpful. She listened to what my 16yr old wanted, asked her questions and spoke with her about her choices whilst giving considerations to budget... See more

Company replied

Rated 5 out of 5 stars

Came to the St Leonards store and chose a mattress & pillows. Fay was professional & helpful with helping sort things out. We were notified every step of the way, delivery on time. Even used my Blue... See more

Company replied

Rated 5 out of 5 stars

I wanted to buy a new storage bed for my young teenage grandson. Wayne, a sales assistant, was very helpful and pleasant. He showed and explained different models to me and also gave me useful advice... See more

Company replied


Company details

  1. #79 of 228 best companies in Bedroom furniture shop
  2. #40 of 116 best companies in Bed shop
  3. #30 of 86 best companies in Bedding Shop
  4. #29 of 86 best companies in Mattress Shop

About Bensons For Beds - Hastings392

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3 Bexhill Road, St Leonards On Sea, TN38 0YX, Hastings, Sussex, United Kingdom

  • 1424420138

4.9

Excellent

TrustScore 5 out of 5

320 reviews

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4.9

All reviews

(320)

25,524 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Wayne at the Hastings branch

My son and I both bought our beds from the Hastings branch and were really well looked after by Wayne. He spent a lot of time with us, helping us find the right firmness level and then showing us all our options. Nothing was too much trouble and he had the patience of a saint. Really friendly and helpful. We finally chose our beds and the order process was easy.
We were kept up to date with delivery date and times and called the morning of delivery to give an approximate time of arrival. The delivery guys were really friendly and very efficient and the beds were together in no time. All packaging and old mattresses taken away and left spotless.
We’re only 3 days in but so far we are loving our new beds and comfy mattresses. My bed looks beautiful, exceptional quality and the ottoman option is a real bonus.
Very happy overall with service, quality of the beds and the great customer service from Wayne. Thank you.

6 June 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear about your wonderful experience with us! It's fantastic that our team member provided such patient and helpful service, ensuring you found the perfect beds. We're also delighted the delivery was smooth and efficient, and that you're loving your new beds. Thank you for your kind words!

Rated 5 out of 5 stars

I'm very happy with my new mattress and…

I'm very happy with my new mattress and bed frame. The wooden frame is good solid wood and good quality for a very reasonable price. The mattress was almost half price and is also good quality.
Also Bensons kept me updated on the delivery date and time.

2 July 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased you're happy with your new mattress and bed frame! It's wonderful to hear you found them to be good quality at a reasonable price, and that we kept you updated on the delivery.

Team Bensons

Rated 5 out of 5 stars

Great service when buying and great…

Great service when buying and great delivery service

28 June 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased you received great service and excellent delivery! Thank you for your wonderful feedback.

Team Bensons

Rated 5 out of 5 stars

Excellent service all round

I was very happy with the instore service when I purchased a new mattress from the Hastings branch. Bensons have a wide range and were very helpful in answering my questions, I didn't feel hurried and the staff were very professional and knowledgeable. The delivery service was excellent too with a useful timeslot and the Sealy mattress I bought was the right choice and just what I wanted, very comfortable and with good support.

29 June 2026
Unprompted review
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful guidance and that the delivery was excellent. We're glad you love your new mattress!

Team Bensons

Rated 5 out of 5 stars

Delivery was on one of the hottest days…

Delivery was on one of the hottest days in the June heatwave. The delivery men were on time having phoned in advance, cheerful, polite, respectful in asking if they should remove shoes, and hardworking. Lifted the bed frame and mattress to the room upstairs with courtesy and welcomed the drink afterwards!

26 June 2026
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Reply from Bensons For Beds - Hastings392

We're so glad to hear our delivery team provided such excellent service, especially on such a hot day! We appreciate you sharing your positive experience.

Team Bensons

Rated 5 out of 5 stars

Open honest opinion

Open honest opinion, very helpful when choosing a colour, customer process very efficient and polite, will recommend the St Leonard’s on sea branch to anyone and everyone, very happy customer so far! … just waiting for the delivery.

23 June 2026
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Reply from Bensons For Beds - Hastings392

We are so glad to hear you had such a positive experience with our team at the St Leonard’s on Sea branch. We appreciate your kind words and recommendation! We hope you love your delivery.

Team Bensons

Rated 5 out of 5 stars

Repeat satisfied customer

This is the third mattress we have bought from Bensons. We always receive great customer service and the electronic communications are always timely and helpful.

17 June 2026
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Reply from Bensons For Beds - Hastings392

We are so pleased to hear you've had such consistently positive experiences with our mattresses and customer service. Thank you for your continued loyalty!

Team Bensons

Rated 5 out of 5 stars

Fay the showroom assistant

Fay the showroom assistant, was excellent and very knowledgeable and made the whole buying experience easy.

12 June 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased our team made your buying experience easy and provided excellent service. Thank you for your kind feedback.

Team Bensons

Rated 5 out of 5 stars

Dayne at the St Leonards store

Dayne at the St Leonards store was so helpful. He wasn't trying to push a sale and was on hand for all my questions. I suffer with chronic pain and he knew exactly what to suggest to aid with that. He was super friendly and just lovely to deal with. Thanks Dayne for all your help.

9 June 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear about your excellent experience! It's wonderful that our team member was so helpful, friendly, and able to assist with your specific needs. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Very helpful assistance both in…

Very helpful assistance both in choosing the beds and completing the transaction at a later date when ready to purchase.

2 June 2026
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Reply from Bensons For Beds - Hastings392

We're so happy to hear our team provided helpful assistance with your bed choice and purchase! We appreciate your kind words.

Team Bensons

Rated 5 out of 5 stars

Fantastic service good knowledge of…

Fantastic service good knowledge of products not rushed into purchasing what I wanted

31 May 2026
Unprompted review
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Reply from Bensons For Beds - Hastings392

We're so happy you had a fantastic experience with our knowledgeable team! Thank you for your kind words.

Team Bensons

Rated 5 out of 5 stars

Happy friendly staff

Happy friendly staff
Grest service

2 June 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased you found our team friendly and happy, and that you received great service. We appreciate your feedback!

Team Bensons

Rated 5 out of 5 stars

Good service bed company

When they made my bed they did a brilliant job,the staff are were very polite and friendly , helpful , I would recommend Benson for beds.

31 May 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased our staff provided brilliant service and were polite, friendly, and helpful. Thank you for your recommendation!

Team Bensons

Rated 5 out of 5 stars

Great experience

Great experience in store. We weren’t pounced on as soon as we went in the store which was great. We were able to browse by ourselves and then go to a salesman when we were ready. He explained different options and we made our choices, not pushy at all. Delivery arranged easily and we were kept informed the whole way along.
On the day of the delivery tracking was very useful and I also got a call to say they were 45 minutes away. Really great delivery guys, polite and respected my property. Really happy with the service from beginning to end.

26 May 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear about your excellent experience, from browsing in-store to the professional delivery. It's wonderful that our team provided a helpful, non-pushy service. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

The service in branch was very good by…

The service in branch was very good by the 2 sales assistants that we interacted with. The ordering process was simple. Communications was good for delivery and the team delivered the bed and mattress on time.

20 April 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear that our sales assistants provided great service and that your ordering and delivery experience was smooth and timely! Thank you for your kind words.

Team Bensons

Rated 5 out of 5 stars

5star service all round

Friendly an helpful advice at time of purchase and the delivery team were 1st rate. Courteous and tidy and went the extra mile to help me which was much appreciated as I am partially disabled. 5 star service all round.

14 May 2026
Unprompted review
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Reply from Bensons For Beds - Hastings392

Thank you for your wonderful feedback! We are so pleased to hear our team provided helpful advice and that our delivery team went the extra mile for you. We appreciate your kind words.

Team Bensons - Jess

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