Lena (staff member) was excellent! She was professional, knowledgeable and friendly. She guided us through our options and helped us choose the best mattress for our needs. There was a brilliant offer... See more
Company replied
Location
Switch locationUnit 8a Birstall Shopping Park, Birstall, WF17 9DT Leeds, Yorkshire, GB
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See what reviewers are saying
We had a really positive experience with Sonya at that Birstall branch. She helped us find the right bed and mattress combination for our new loft conversion. Delivery was also very straightforward... See more
Company replied
Staff member that helped us wasn’t pushing, answered any questions we had, had a laugh and a joke with our children along with a few other staff members. Would highly recommend this store and staff me... See more
Company replied
Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything... See more
Company replied
Company details
- #80 of 228 best companies in Bedroom furniture shop
- #43 of 117 best companies in Bed shop
- #29 of 85 best companies in Bedding Shop
- #29 of 85 best companies in Mattress Shop
About Bensons For Beds - Leeds673
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, United Kingdom
- 1924422381
4.8
Excellent
532 reviews
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Reply from Bensons For Beds - Leeds673
We're so pleased our team was helpful to you! We appreciate your kind words and feedback.
Team Bensons
Great quick service
Great quick service, friendly delivery drivers.
Salesperson helpful but not pushy
11 September 2026
very helpful staff
1 September 2026
Would highly reccomend
Great knowledge, no pushy sales, very happy with the all round experience
26 August 2026
Reply from Bensons For Beds - Leeds673
Hi Mr Carr,
Thank you for your fantastic review! 😊 We're delighted to hear that you found our team knowledgeable and appreciated the no-pressure approach. We believe choosing the right bed or mattress should be a relaxed experience, so it's wonderful to know you felt supported rather than pushed.
We're thrilled that you're happy with your all-round experience and that our team could help you make a confident choice. Thank you for choosing us, and we hope you enjoy many comfortable and restful nights ahead,
Megan | Customer Care Specialist✨
Lena (staff member) was excellent
Lena (staff member) was excellent! She was professional, knowledgeable and friendly. She guided us through our options and helped us choose the best mattress for our needs. There was a brilliant offer of 25% off plus 6% off with a Blue Light Card so it was great value for money too.
31 August 2026
Reply from Bensons For Beds - Leeds673
Hi Jonathan,
Thank you for your wonderful feedback! 😊 We're delighted to hear that Lena provided such a professional, knowledgeable, and friendly service. Finding the right mattress is an important decision, and it's great to know she took the time to guide you through the options and help you choose the perfect one for your needs.
We're also pleased that you were able to take advantage of our fantastic offers, including the Blue Light Card discount, making your purchase even better value for money.
Thank you for choosing us. We hope you enjoy many comfortable and restful nights on your new mattress,
Megan | Customer Care Specialist⭐
Could not ask for better service
Could not ask for better service: helpful, professional, knowledgable and friendly!
22 August 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear that you found our service helpful, professional, knowledgeable, and friendly. Thank you for sharing your positive experience with us!
Team Bensons
We had a brilliant experience
We had a brilliant experience. The sales lady was very kind and helpful. She explained our options well and gave us a good deal.
26 August 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear that you had a brilliant experience and that our sales team member was kind and helpful. It's wonderful that they explained your options well and gave you a good deal!
Team Bensons
Great staff
Staff member that helped us wasn’t pushing, answered any questions we had, had a laugh and a joke with our children along with a few other staff members. Would highly recommend this store and staff members
25 August 2026
Reply from Bensons For Beds - Leeds673
Hello Leanne,
Thanks so much for the lovely review! 😊 We're thrilled to hear our team made your visit relaxed, informative, and fun for the whole family. We'll be sure to pass on your kind words. Hope to see you all again soon,
Megan | Customer Care Specialist
HipHop beds
kept up to date with order progress - delivered when they said it would be.
Delivery guys, (Barry and Kelvin were brilliant)
16 August 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear you were kept informed about your order's progress and that it arrived exactly when expected. It's wonderful that our delivery team provided such brilliant service.
Team Bensons
Excellent customer service highly recommended
Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything and answered any questions we had. The beds we were thinking about only came with specific mattresses so he asked if we'd like to try the sleeppro (body mapping sleep assessment) sk glad we did as it showed us what mattresses were best for our needs. Once again Craig showed us each mattresses (some more expensive than others) but again wasn't pushy and answered our questions. We eventually decided one the first choice mattresses (iGel firm mattress) we then chose a base, headboard + pillows and best of all spent less than we expected. Delivery was within two weeks......Excellent customer service from the staff and Delivery team.
We highly recommend Bensons for Beds...... very happy with our new bed.
30 July 2026
Reply from Bensons For Beds - Leeds673
Hello Karen,
Thank you for such a fantastic review! 😊 We're delighted to hear that Craig provided such knowledgeable, patient, and pressure-free service throughout your visit. It's great to know the SleepPro assessment helped you find the perfect iGel mattress and that you were able to choose the ideal bed, base, headboard, and pillows while staying within your budget.
We're also thrilled that both our store team and delivery team provided excellent customer service and that you're so happy with your new bed. Thank you for your recommendation and for choosing us. Wishing you many nights of comfortable, restful sleep,
Megan | Customer Care Specialist✨
Great bed shopping expereince
The lady who sold me the mattress was very friendly and professional. She made me feel relaxed and there was no pressure to buy. which I appreciated.
8 August 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear that our team member was friendly and professional, making you feel relaxed and under no pressure to buy. It's wonderful that you appreciated this approach!
Team Bensons
Great service
There was a great selection of products. The member of staff was knowledgeable and offered help and advice but didn't pressure us. We had time to try as many mattresses as we wanted to.
5 August 2026
Reply from Bensons For Beds - Leeds673
Hello Angela,
Thank you for your wonderful review! 😊 We're delighted to hear that you enjoyed browsing our wide selection of products and found the experience relaxed and pressure-free. We truly appreciate your feedback and look forward to welcoming you back again soon,
Megan | Customer Care Specialist⭐
Ordering in-store was quick and easy…
Ordering in-store was quick and easy and assistant was friendly although my mattress protector was delivered a week later by post
3 August 2026
Reply from Bensons For Beds - Leeds673
We're pleased to hear that your in-store ordering experience was quick and easy, and that our assistant was friendly. We appreciate you bringing the delay with your mattress protector to our attention.
Thank you for your positive review - Lauryn at Customer Care 💜
Sales person was very good
Sales person was very good. Showed us all the products and made recommendations based on the Smart Bed results. She explained the options available and processed our order quickly and efficiently.
4 August 2026
Reply from Bensons For Beds - Leeds673
Hi Angela,
Thank you for your wonderful review!
We're delighted to hear that our sales colleague provided such a positive experience. It's great to know that they took the time to show you the available options, explain the features and recommendations from the SleepPRO/Smart Bed results, and help you find the right product for your needs.
We're also pleased that your order was processed quickly and efficiently. Thank you for choosing us, and we hope you enjoy your new purchase!
Megan | Customer Care Specialist😊🛏️
Kelly was very helpful and thoroughly…
Kelly was very helpful and thoroughly explained everything regarding cost, delivery, guarantee etc.
A pleasant experience
3 August 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear that our colleague was very helpful and thoroughly explained everything regarding cost, delivery, and guarantee. It's wonderful that you had a pleasant experience!
Team Bensons
Really positive experience
We had a really positive experience with Sonya at that Birstall branch. She helped us find the right bed and mattress combination for our new loft conversion.
Delivery was also very straightforward and they assembled everything really quickly. We're very pleased with the end result.
1 August 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear about your positive experience and that Sonya at the Birstall branch helped you find the perfect bed and mattress for your new loft conversion. It's wonderful that delivery was straightforward and assembly was quick. We're delighted you're pleased with the end result!
Team Bensons
Very efficient and friendly
Very efficient and friendly. Staff were friendly in store and extremely helpful. Delivered when it should have been. Only issue I have is that when they have delivered, they have left a mark on my wall at the top of the stairs. Although there was 2 of them, they carried everything on their own. I feel the mark could have been avoided if they did it together.
30 July 2026
Reply from Bensons For Beds - Leeds673
Thank you for your feedback. We're pleased to hear about the friendly and helpful in-store staff and the timely delivery. We sincerely apologise for the mark left on your wall during the delivery. We understand your frustration and will address this with our delivery team.
Thank you for your positive review - Lauryn at Customer Care
Great service from start to finish & we…
Great service from start to finish & we are very happy with the end products.
25 July 2026
Reply from Bensons For Beds - Leeds673
Thank you for your wonderful review! We're thrilled to hear you received great service from start to finish and that you're so happy with your new purchase. We really appreciate your feedback and thank you for choosing us😊
AVOID AT ALL COST
AVOID AT ALL COST! Worse company and customer service ever dealt with. They will scam you and lie. They don’t care about you just take your money! I got a damaged, torn with holes, stains and marks all over my mattress and all they offered was a £80 refund or spend £2,000 more for new one to be sent! When I already paid for new one!! So many better companies and better value ones that offer exact same products without the scam! They should not be allowed to trade still! They have cheek to blame delivery company . Just passed blame when the mattress was in sealed packaging and all the damage was under protective packaging!!
20 July 2026
Unprompted review
Reply from Bensons For Beds - Leeds673
Thank you for sharing your feedback. We are truly sorry to hear about the extremely disappointing experience you've had with your recent mattress delivery, including the damage and your subsequent interactions with our customer service team. Please respond back to our request for your order details so we can discuss getting this resolved with you.
Thank you
Great sales experience in the Birstall…
Great sales experience in the Birstall showroom with a brilliant lady who didn't overwhelm with information, was super efficient and deserves a salesperson of the year medal quite frankly! A delight to work with and order from, nothing too much trouble.
24 July 2026
Reply from Bensons For Beds - Leeds673
We're so pleased to hear you had a great sales experience in our Birstall showroom.
Sleep well and sweet dreams!
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