I am very pleased with the experience of choosing a new bed at Bensons for Beds. The staff were knowledgeable and friendly , helping us make the right choice. Their communication post sales was excell... See more
Company replied
Location
Switch locationUnit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service and advice from the moment i entered the store. Absolutely no pressure to purchase immediately. I was given all the information I needed. When my decision was made to make my pu... See more
Company replied
Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more
Company replied
I spoke to Ian and Joe in particular at the Llanelli branch and they were both super knowledgable and helpful whilst not being pushy. I’m only sorry this purchase won’t be credited to him but I’d like... See more
Company replied
Company details
- #76 of 226 best companies in Bedroom furniture shop
- #38 of 113 best companies in Bed shop
- #28 of 85 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Llanelli374
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, United Kingdom
- 1554778340
4.8
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bensons are the best.
I am very pleased with the experience of choosing a new bed at Bensons for Beds. The staff were knowledgeable and friendly , helping us make the right choice. Their communication post sales was excellent and the whole process up to delivery was smooth. The quality of their products is excellent.
12 July 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased to hear you had such a positive experience choosing your new bed with us! It's wonderful that our team was knowledgeable and friendly, and that the communication post-sale was excellent. We're glad the entire process up to delivery was smooth and that you're happy with the quality of our products.
Reply from Bensons For Beds - Llanelli374
We are so pleased to hear that you received excellent service and had a great experience with our salesman. Thank you for sharing your positive feedback with us!
Team Bensons
Honest and professional service…
Honest and professional service throughout the transaction.
2 July 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased you experienced honest and professional service throughout your transaction. Thank you for your kind words!
Superb wardrobes
Superb wardrobes, delivered and assembled with care by a great team. Thank you.
3 July 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased to hear you're happy with your wardrobes and that our team provided careful delivery and assembly! Thank you for your kind words.
Team Bensons
Bensons for Beds purchase
From start to finish we have had the best experience with Bensons for Beds from John the sales man from our lical store in Llanelli who put up with us going there 3 times before deciding on a bed and base delivery was so much faster than we thought another plus for us we paid £60 to have the base fitted as it was an ottoman base we thought it best to leave it to the experts they respected our home by moving everything upstairs and taking all the rubbish away repeatedly asked if we were happy with the final result which we were along with all the excellent communication via email for our order and delivery plus an email to ask if we were happy with our purchase all in all we would recommend Bensons for Beds and will be useing them again ☺️
28 June 2026
Reply from Bensons For Beds - Llanelli374
We are so pleased to hear about your excellent experience with us, from the assistance in-store to the efficient delivery and installation of your ottoman base. We truly appreciate your kind words and recommendation, and we look forward to assisting you again in the future.
Team Bensons
Looking forward to my bed being…
Looking forward to my bed being delivered on the seventh of July
19 June 2026
Unprompted review
Reply from Bensons For Beds - Llanelli374
We are happy to hear this and look forward to your delivery.
Team Bensons
Excellent servce
Excellent servce, a knowledgeable member of staff, very informative served me. Will certainly purchase again in the future.
16 May 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased our staff provided excellent service and were very informative. Thank you for your kind feedback; we look forward to your next purchase!
Team Bensons
Excellent service and advice Bergen Wardrobe from the…
Excellent service and advice from the moment i entered the store. Absolutely no pressure to purchase immediately. I was given all the information I needed.
When my decision was made to make my purchase, the experience was excellent. Each step was explained. I was given the delivery date of my choice.
The delivery was also excellent. I was informed of my time slot 3 days before, received a telephone call the day of delivery.
To conclude, thank you to John at the Llanelli branch for all his advice and assistance. Mandy and her colleague who delivered my wardrobe.
The product itself, the Bergen Wardrobe, is fantastic. Stylish and solid. Worth every penny.
Thank you again to Benson for Beds Llanelli.
12 June 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased to hear that you received excellent service and advice from our team. It's wonderful that your purchase and delivery experience was smooth and that you are enjoying your new wardrobe. Thank you for your kind feedback.
Team Bensons
Carl and Steve were very helpful and…
Carl and Steve were very helpful and friendly when delivering and the staff in the store couldn’t have been better
12 June 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased you had such a positive experience with our delivery team and our helpful in-store staff! Thank you for your wonderful feedback.
Team Bensons
Excellent customer service/ customer…
Excellent customer service/ customer care from the start -from John the salesman (Llanelli)who took the time/care to listen to what I needed selecting the right mattress suitable and from Bensons delivery service - which I had to change a delivery date due to unforeseen circumstances - they constantly kept me informed regarding my updated delivery/time schedule and the friendly delivery guys contacted me an hr before to say when to expect delivery/ recycling my old Mattress stress free which I also bought from Bensons several yrs ago too -excellent quality mattress/customer support/service
12 June 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased to hear about your excellent experience from start to finish. It's wonderful that our team member took the time to help you find the right mattress, and that our delivery service kept you informed and made the process stress-free. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Llanelli374
We're delighted our delivery team provided such brilliant, polite, and helpful service. Thank you!
Team Bensons
Broken parts/ sloppy work, poor directions
Great sales team, great looking bed, great service from delivery guys.....but the bed arrived with a broken piston (who was in charge of quality control?) the assembly pictures were rubbish and seemed to be written by a computer programmer and not a real human.
Some screws were cross threaded and driven right in, nightmare to remove and threads wrecked 😞😞 very disappointed considering I spent more than a thousand pounds. Phoned Llanelli store for a replacement and they can't just whack a couple of bits in the post!! You have to phone a central number!! Take a video, wait. Crap
15 May 2026
Reply from Bensons For Beds - Llanelli374
We appreciate you sharing your detailed feedback. We are truly sorry to learn about the issues with the broken piston, the assembly instructions, and the cross-threaded screws. We are actively reviewing our quality control and support processes to prevent similar situations for our customers.
Team Bensons
Reply from Bensons For Beds - Llanelli374
Thanks for the lovely feedback Peter! Enjoy your new bed 🛏️✨
Super knowledgable and helpful whilst not pushy
I spoke to Ian and Joe in particular at the Llanelli branch and they were both super knowledgable and helpful whilst not being pushy. I’m only sorry this purchase won’t be credited to him but I’d like to recognise him all the same.
5 May 2026
Reply from Bensons For Beds - Llanelli374
We appreciate you taking the time to share your positive experience. We're happy to hear that the team members were so helpful and knowledgeable. We'll be sure to pass on your kind words!
Team Bensons
Reply from Bensons For Beds - Llanelli374
Thanks so much! We’re glad you felt well looked after 🙌
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Llanelli374
Thank you! 😊 We’re really pleased to hear you had a great service. Your feedback is much appreciated!
Sleep well,
Megan | Customer Care Specialist💜
Excellent service no pushy sales pitch…
Excellent service no pushy sales pitch just excellent knowledge of the products and asked questions to gain understanding of requirements before offering recommendations. John was a credit to your company.
31 March 2026
Reply from Bensons For Beds - Llanelli374
Thank you for the fantastic feedback! We’re delighted John took the time to really understand your needs and share his expert knowledge with no pressure at all — he’s a real credit to the team. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Reply from Bensons For Beds - Llanelli374
Thanks for the lovely review Sarah! So glad John was friendly and full of great advice — he’ll be chuffed to hear it!
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care💜
Reply from Bensons For Beds - Llanelli374
Thank you for giving us 5 stars Mandy! We’re really glad to hear you found our team friendly and helpful. We truly appreciate your feedback,
Megan at Customer Care! 😊✨
Great service
Great service, great delivery and great comms on when the bed was due to arrive
20 March 2026
Reply from Bensons For Beds - Llanelli374
Thanks for the awesome review Gareth! Great service, great delivery, great communication — we love to hear it! Enjoy your new bed and we wish you peaceful nights sleep,
Megan at Customer Care💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.