Benson for beds good reliable service was good furniture is very well made no complaints. True to size accommodating staff are brilliant always ready to help. Everything about this company is good. No... See more
Company replied
Location
Switch locationUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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See what reviewers are saying
Five stars for Patrycja at the Luton Chaul End branch! She went above and beyond to assist us with our purchase. She listened to our requirements, offered expert guidance on bedroom options, and showe... See more
Company replied
Bought a mattress from the Luton branch recently and had a really good experience! Patrycja was very helpful throughout, taking the time to explain the different options and answer all my question... See more
Company replied
When browsing for a new bed we were made to feel completely at ease and Esha Ali was truly amazing. She was very knowledgeable and never pressured us into anything. We decided to go ahead w... See more
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Company details
- #73 of 225 best companies in Bedroom furniture shop
- #38 of 115 best companies in Bed shop
- #27 of 86 best companies in Bedding Shop
- #28 of 87 best companies in Mattress Shop
About Bensons For Beds - Luton222
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
- 1582507626
4.8
Excellent
342 reviews
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Benson Beds are the best, don’t care what anyone says.
If you are looking for quality, great customer service, Benson Beds is the place to go. I had a great experience.
29 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything was great
Everything was great. the delivery guys handled everything professional
26 June 2026
Reply from Bensons For Beds - Luton222
We're so pleased everything was great and our delivery team was professional. Thank you!
Team Bensons
The delivery people were very prompt…
The delivery people were very prompt and efficient putting the bed up and very courteous.
26 June 2026
Reply from Bensons For Beds - Luton222
We're so pleased our delivery team was prompt, efficient, and courteous. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Luton222
We're glad you had a positive experience!
Team Bensons
Benson for beds good reliable service…
Benson for beds good reliable service was good furniture is very well made no complaints. True to size accommodating staff are brilliant always ready to help. Everything about this company is good. No complaints. Highly recommend.
22 April 2026
Reply from Bensons For Beds - Luton222
We're so pleased you found our service reliable, our furniture well-made, and our staff brilliant. We truly appreciate your high recommendation!
Team Bensons
The staff I met that day was very… was helpful
The staff I met that day was very polite and helpful in selecting the best mattress and bed, it was a good experience
16 June 2026
Reply from Bensons For Beds - Luton222
We're so pleased our team was polite and helpful in selecting your mattress and bed. Thank you for your kind feedback!
Team Bensons
Steve made my visit great in luton
9 June 2026
Reply from Bensons For Beds - Luton222
We are delighted you had a great visit. Thank you for your kind words; we appreciate your feedback.
Team Bensons
Reply from Bensons For Beds - Luton222
We're so pleased to hear about your great experience. Thank you for your kind feedback!
Team Bensons
Very satisfied
The staff that assisted us in the shop was knowledgeable and spent time with us to understand our needs. Managing the order and paying through the portal was very easy and straightforward. The delivery team was also great, careful and professional.Very satisfied.
31 May 2026
Reply from Bensons For Beds - Luton222
We're so pleased to hear our staff was knowledgeable and took the time to understand your needs. It's wonderful that managing your order was easy and our delivery team was professional. Thank you for your positive feedback!
Team Bensons
Helpful staffs! - Luton Branch
Bought a mattress from the Luton branch recently and had a really good experience! Patrycja was very helpful throughout, taking the time to explain the different options and answer all my questions. She was knowledgeable, attentive and made the whole process much easier without being pushy.
The ordering process was smooth and straightforward and Steve was also great, friendly and helpful in making sure everything was sorted properly.
Really pleased with the service I received and would happily recommend the Luton store!!
28 May 2026
Unprompted review
Reply from Bensons For Beds - Luton222
We are so pleased to hear you had such a positive experience with us! It's wonderful that our team members were knowledgeable, attentive, and made the process easy and pressure-free. We appreciate your kind recommendation.
Team Bensons
Outstanding Customer Support!
Five stars for Patrycja at the Luton Chaul End branch! She went above and beyond to assist us with our purchase. She listened to our requirements, offered expert guidance on bedroom options, and showed great patience throughout our visit. Exceptional, professional service from start to finish. she is a credit to the team!
28 May 2026
Reply from Bensons For Beds - Luton222
We're so pleased to hear you received such exceptional and professional service! It's wonderful that our team member offered expert guidance and showed great patience. Thank you for your kind feedback!
Team Bensons
The sales representative in Luton store…
The sales representative in Luton store shameela was amazing.she was very patient with us and answered all our questions and was very reassuring.
25 May 2026
Reply from Bensons For Beds - Luton222
We're so pleased you had such a wonderful experience! It's great our team member was patient and reassuring. Thank you for your kind words!
Team Bensons
Good experience
The staff was welcoming and friendly. Shameela provided a thorough store tour, explained the features of the various beds and mattresses, and answered all our questions. The customer service was outstanding.
23 May 2026
Unprompted review
Reply from Bensons For Beds - Luton222
We're so pleased to hear about your outstanding customer service experience! It's wonderful that our team provided a thorough tour and answered all your questions. Thank you for your kind words.
Team Bensons
A very pleasant experience without the…
A very pleasant experience without the hard sell.
21 April 2026
Reply from Bensons For Beds - Luton222
We're glad you had a pleasant experience with us. Thank you for your kind words!
Team Bensons - Jess
Bensons For Beds in Bedfordshire.
Very helpful and polite sales person and explained everything fully.
15 May 2026
Reply from Bensons For Beds - Luton222
We're so pleased our salesperson was helpful and explained everything fully. Thank you!
Team Bensons - Jess
Reply from Bensons For Beds - Luton222
We're so glad you found our delivery great and the bed comfy! We appreciate your kind words.
Team Bensons - Jess
Reply from Bensons For Beds - Luton222
We're glad your delivery was on time and helpful. Thank you!
Team Bensons - Jess
beds
It was a very nice experience for me, and nice to meet lovely people at Benson Beds. We are very happy with our purchases. thanks bemson beds
16 May 2026
Reply from Bensons For Beds - Luton222
We're so happy to hear you had a very nice experience and enjoyed meeting our lovely team. We appreciate your kind words!
Team Bensons - Jess
The service was exemplary throughout
The service was exemplary throughout. I was very pleasantly surprised! Purchased a mattress for my daughter. She is so comfortable on it she never wants to get out of bed!
11 May 2026
Reply from Bensons For Beds - Luton222
We are so happy to hear that our service was exemplary and that your daughter is enjoying her new mattress so much! Thank you for sharing your positive experience.
Team Bensons
I went in just to browse but walked…
I went in just to browse but walked away with a bargain on a double headboard.
Steven was incredibly helpful throughout the process thanks for the great advice, mate. Much appreciated!
Much recommended
11 May 2026
Reply from Bensons For Beds - Luton222
Thanks so much for the great review! We’re delighted Steven could help you find a bargain on your headboard — we’ll be sure to pass on your kind words. Very much appreciated! 😊
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