Angela was so helpful, showing us all the matresses she thought would suit our needs. As we tested each one and gave an opinion she then selected a different one to allow us to choose. Not pushy at al... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the minute we walked into the metro centre Gateshead store Tony was most helpful and very professional. He took the time to show us round the show room, pointed out bensons 3 step promise/guarant... See more
Company replied
Angela was super helpful. She took her time with us explaining about the different mattresses and, helped us narrow our decision down based on our needs. Before we finalised the sale Angela went tho... See more
Company replied
Plenty time to browse around the shop without getting hasled by sales people. Louise was on hand to answer any questions and give advice if needed. Bed we ordered is very comfortable and delivery dri... See more
Company replied
Company details
- #79 of 228 best companies in Bedroom furniture shop
- #40 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #29 of 85 best companies in Mattress Shop
About Bensons For Beds - Metro Centre279
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Metro Retail Park, NE11 9XU, Gateshead, Tyne And Wear, United Kingdom
- 1914606158
4.9
Excellent
538 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lads on the day were really great…
The lads on the day were really great and sorted everything I wanted and also the service with bensons from start to finish was exceptional
20 March 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that the team sorted everything you wanted. It's great to know the service you received from start to finish was exceptional. Take care, Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Very helpful lady at Metro Centre store…
Very helpful lady at Metro Centre store helped me order my new bed. I would definitely recommend the store to friends and family.
25 February 2025
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that our team member at the Metro Centre store provided such helpful assistance during your bed order. We appreciate your recommendation to friends and family! Take care, Megan at Customer Care
Great service!!
It was an easy transaction from beginning to end, very knowledgeable and helpful staff. We actually did not go in to buy, we were going elsewhere and just checking prices etc, Bensons was by far a better service and better quality.
12 March 2025
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that you found our service helpful and the transaction easy. We appreciate you choosing us over other options and value your feedback on our quality. Thanks for sharing your experience, Megan at Customer Care
Our experience in store was great
Our experience in store was great, the staff were all friendly and super helpful. Our sales person, Andrew was really knowledgeable and offered great advice. They’ve got a really cool firmness test bed to see which type of mattress suits you :)
11 March 2025
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that you had a great in-store experience! It's wonderful to know our staff were friendly and helpful, and that you found the firmness test bed useful. We appreciate your feedback, Megan at Customer care
Just all round ease of the process
Just all round ease of the process
Good knowledgeable staff
Felt comfortable during the process to achieve the best deal
1 March 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your experience! We're happy to hear that the process was easy and that you felt comfortable getting the best deal with our knowledgeable staff. Take care, Megan at Customer Care
Excellent customer service from Louise
28 February 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate your feedback! We are so glad that you received excellent customer service. It is our pleasure to help our customers. Take care, Megan at Customer Care
Great purchasing experience
Great customer service both in store and delivery. Always kept informed of purchase/delivery.
26 February 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We appreciate your positive feedback and are so glad you were kept informed and had great customer service both in store and with the delivery. Take care, Megan at Customer Care
Great service ease of trying beds out…
Great service ease of trying beds out and staff even moved mattresses around to help us decide
23 February 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're delighted to hear that you found our service great and appreciated the ease of trying our beds. It's wonderful our staff could assist you so well! Thank you, Megan at Customer Care
having had a extremely helpful and…
having had a extremely helpful and knowledgeable member of staff made it a pleasure shopping in store
Peter Mccoy was really pleasant and helpful
23 February 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your positive experience! We're happy to hear that a knowledgeable member of our staff made your shopping trip a pleasure.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
We appreciate you taking the time to share your positive experience with our team's service; it means a lot to us. Take care, Megan at Customer Care
Benson for beds Metro centre
We spent a long time choosing beds and mattresses, as we needed two sets. We went round all the shops and only in Benson for beds Metro centre we got the most favourable offer.
Louise is a great advisor I would recommend!
14 February 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that you found the perfect beds and mattresses with us after a long search. We're glad our advisor was so helpful and provided a favourable offer. Thank you for recommending us, Megan at Customer Care
The sales lady
The sales lady, Louise, was very helpful and knowledgeable. The fact that we were able to pay interest free credit also helped
17 February 2025
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that our team member was helpful and knowledgeable! We're also glad the interest-free credit option was beneficial for you. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your positive experience! We are so glad our staff was helpful and provided good service without pressure.
Take care, Megan at Customer Care
It was a lovely peaceful environment
The Store was a lovely peaceful environment. Angela was very helpful and spent time with me discussing my requirements. Cant wait to take delivery and hopefully enjoy a restful sleep on my new Slumberland mattress
9 February 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your experience in our store! We're happy to hear that our team member was helpful in discussing your needs. We hope you enjoy your new Slumberland mattress and have restful sleep! Take care, Megan at Customer Care
Great customer service experience that…
Great customer service experience that really made the difference in deciding to purchase a new bed from Bensons.
10 February 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're glad our customer service helped you decide to purchase a new bed. Thank you for sharing your positive experience with us, Megan at Customer Care
Well informed friendly sales person…
Well informed friendly sales person (Louise). She gave us all the details of the product we desired without any coercion. It was altogether an enjoyable experience. We suggest look after your best staff!
5 February 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your positive experience. We're happy to hear that our team member provided you with detailed information without pressure, making your visit enjoyable. We appreciate your review, Megan at Customer Care
Friendly staff
The staff were very friendly. We already knew what we wanted so it was a relaxed visit.
3 February 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate your feedback and are glad you had a relaxed visit with our friendly staff. It's great to know you knew what you wanted!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing that our staff was well trained, polite, and friendly! We value your feedback and hope to see you again. Take care,
Megan at Customer Care
Neil was amazing
Neil was amazing! Very understanding of my health problems and memory problems and was extremely helpful, professional and kind! Sorted out everything for my order and I left feeling happy.
28 January 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your positive experience! We are so glad to hear that our team member was helpful, professional, and understanding of your needs. Thank you for your kind words, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.