Bensons For Beds - Oldham Reviews 

157
TrustScore 4.5 out of 5

4.6

Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB


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Rated 5 out of 5 stars

An excellent service from visiting the store through to delivery. The store assistant could not have been more helpful in choosing a bed for our grandson’s sleepover room and we were kept fully inform... See more

Company replied

Rated 5 out of 5 stars

Our sales lady was very helpful. Showed us lots of different mattresses. No pressure and wasnt rushed. Great choice of products Delivery was as scheduled and the delivery guys were very respectful o... See more

Company replied

Rated 5 out of 5 stars

Great experience from beginning to end in helping me choose my mattress. 3 hours just flew by and Emma, at Elk Mill, Oldham, was fantastic Was kept up to date with all progress of mattress reachin... See more

Company replied

Rated 5 out of 5 stars

Just purchased a new mattress for my disabled daughter at the Oldham Elk Mill store. Shannon was extremely helpful and knowledgeable and helped us choose the perfect mattress for my daughter who has a... See more

Company replied


Company details

  1. #73 of 227 best companies in Bedroom furniture shop
  2. #41 of 115 best companies in Bed shop
  3. #27 of 87 best companies in Bedding Shop
  4. #27 of 86 best companies in Mattress Shop

About Bensons For Beds - Oldham

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

157 reviews

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4.6

All reviews

(157)

25,269 reviews in the last 12 months

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Rated 1 out of 5 stars

One of worst experience and Zero…

One of worst experience and Zero customer service.I bought a mattress worth £1000 and after 6 months it dipped down from the middle as I complained and attached some photographs which were not enough for them.They asked me a big questionnaire and also asked me a big list “to do things “ to prove that I am telling the truth which is very uncomfortable and hectic.Was that not enough that a customer can’t sleep at night and wakes up with broken ribs.Even the mattress has 8 years warranty with it.Mr Waqas (the customer representative) doesn’t have skill to listen and satisfying customers but trying to prove them wrong.I would say never buy anything from them(B4B)coz they don’t have their own products just selling others. Dont recommend them at all

10 August 2026
Unprompted review
Bensons For Beds - Oldham logo

Reply from Bensons For Beds - Oldham

We are truly sorry to hear about your extremely disappointing experience with the mattress and the issues you've encountered with our customer service. We understand how frustrating it must be to have a new mattress dip. We regret that the process to address your warranty claim has been so difficult and that you feel your concerns were not adequately heard. Your feedback is very important to us, and we will be reviewing your comments with our team to improve our service.

Thank you for your review - Lauryn at Customer Care

Rated 5 out of 5 stars

I was looking for a really good double…

I was looking for a really good double mattress. I visited the Oldham branch. Colin who works there certainly knew his stuff and with his help I bought a new mattress.
Happy

1 August 2026
Unprompted review
Bensons For Beds - Oldham logo

Reply from Bensons For Beds - Oldham

We're so pleased to hear that Colin at the Oldham branch provided excellent assistance in helping you find the perfect mattress. We're delighted you're happy with your new purchase!

Team Bensons

Rated 5 out of 5 stars

Excellent service

An excellent service from visiting the store through to delivery. The store assistant could not have been more helpful in choosing a bed for our grandson’s sleepover room and we were kept fully informed of the progress of our order by email and text. The delivery crew were friendly and efficient and assembled the bed in the specified room. Again, an excellent service.

27 July 2026
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Reply from Bensons For Beds - Oldham

Thank you for your wonderful feedback! We're delighted to hear that your experience was excellent from your visit to the store right through to delivery. It's great to know that our store colleague was so helpful in finding the perfect bed for your grandson's sleepover room, and that our order updates kept you informed every step of the way. We're also pleased that the delivery team provided friendly, efficient service and ensured the bed was assembled in the right room. We truly appreciate your kind words and hope your grandson enjoys his new bed! 😊

Rated 5 out of 5 stars

Our sales lady was very helpful

Our sales lady was very helpful. Showed us lots of different mattresses. No pressure and wasnt rushed.
Great choice of products
Delivery was as scheduled and the delivery guys were very respectful of our property

25 July 2026
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Reply from Bensons For Beds - Oldham

Thank you for your wonderful review! We're delighted to hear that our sales colleague was so helpful in showing you a variety of mattresses and helping you find the right one without any pressure or rush.

Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many comfortable nights on your new mattress! 😊

Rated 5 out of 5 stars

High quality products with a very reasonable price

High quality products with a very reasonable price tag. Delivery and Assembly team was super efficient and very pleasant and professional.

22 July 2026
Unprompted review
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Reply from Bensons For Beds - Oldham

We're so pleased to hear that you found our products to be high quality and reasonably priced. It's wonderful that our delivery and assembly team was super efficient, pleasant, and professional. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Excellent service from enquiry through to delivery

Excellent service from the start at the Oldham store, attentive, listened to our needs and helped select the right mattress, otterman divan and headboard.

In addition the delivery guys were excellent. They were very professional taking care not to damage any of our new decorating when delivering the bed into our bedroom.

14 July 2026
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Reply from Bensons For Beds - Oldham

We're so pleased to hear about your excellent experience at our Oldham store! It's wonderful that our team was attentive and helped you select the perfect mattress, ottoman divan, and headboard. We're also delighted that our delivery team was professional and careful. Thank you for sharing your positive experience with us!

Team Bensons

Rated 5 out of 5 stars

Great staff knowledge

Just purchased a new mattress for my disabled daughter at the Oldham Elk Mill store. Shannon was extremely helpful and knowledgeable and helped us choose the perfect mattress for my daughter who has an illness that effects her spine and joints.

13 July 2026
Unprompted review
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Reply from Bensons For Beds - Oldham

We're so pleased to hear about your positive experience at our store. It's wonderful that our team member provided such helpful and knowledgeable service in choosing the perfect mattress.

Rated 5 out of 5 stars

Staff in the shop helpful but not…

Staff in the shop helpful but not pushy, friendly and professional. Delivery seamless, kept informed as to progress, actually arrived almost to the minute they said it would. Delivery staff also very friendly, polite and efficient, Overall am very impressed with the level of service.

9 July 2026
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Reply from Bensons For Beds - Oldham

We're so pleased to hear that our shop staff were helpful and professional without being pushy. It's wonderful that your delivery was seamless and that our delivery team was friendly, polite, and efficient. We're delighted you're impressed with our service!

Team Bensons

Rated 5 out of 5 stars

Store very welcoming

Store very welcoming, spotlessly clean. Greeted by very pleasant young lady and given the space to browse at our pace.

30 June 2026
Unprompted review
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Reply from Bensons For Beds - Oldham

We're so pleased you found our store welcoming and spotlessly clean. We're glad you were greeted by a pleasant young lady and given space to browse at your own pace. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Excellent service

Excellent service. Spoiled for choice and Excellent prices. Staff at Elk mill are brilliant. No hard sell and explained everything.

1 July 2026
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Reply from Bensons For Beds - Oldham

We're so pleased you received excellent service and found our staff brilliant. It's wonderful to hear you appreciated the clear explanations and lack of hard sell.

Team Bensons

Rated 5 out of 5 stars

So pleased went to Bensons

Great experience from beginning to end in helping me choose my mattress. 3 hours just flew by and Emma, at Elk Mill, Oldham, was fantastic
Was kept up to date with all progress of mattress reaching me and the 2 men delivering kept in the picture and did a great job delivering mattress to my bed 2 floors up. They were very pleasant helpful people.
Bensons as a whole get a 5* Star review from me …
a very satisfied customer. Date of order 1/6/26 delivery 26/6/26

1 June 2026
Unprompted review
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Reply from Bensons For Beds - Oldham

We're so pleased to hear about your excellent experience, from choosing your mattress to its delivery. It's wonderful that our team provided such great service, even with a challenging delivery! Thank you for your kind words and 5-star review.

Team Bensons

Rated 5 out of 5 stars

Delivery early amazing super quick…

Delivery early amazing super quick removing the old bed and putting up the new one took all packaging away

21 June 2026
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Reply from Bensons For Beds - Oldham

We are so happy to hear that your delivery was quick and efficient. We appreciate your kind words!

Team Bensons

Rated 5 out of 5 stars

Looking for a new mattress

Colin who came to us as we first entered the store in Oldham was very helpful . I explained that I had back problems and he went on to advise me which mattress might be suitable for me . He explained every thing thoroughly and I was very impressed how knowledgable he was . He said I was to try as many mattresses as I wanted and to take as long as I needed to make sure I chose the correct one . There was no high pressure sale, which was great . I must have been in the store for over an hour .
Well done Colin it was a pleasure doing business with you .

9 June 2026
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Reply from Bensons For Beds - Oldham

We're so pleased to hear about your positive experience in our store! It's wonderful that our team member provided such helpful, knowledgeable advice and a pressure-free environment, especially with your back concerns. We appreciate your kind words!

Team Bensons

Rated 5 out of 5 stars

Pleasant and friendly staff…

Pleasant and friendly staff knowledgeable on the product thank you Emma

4 June 2026
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Reply from Bensons For Beds - Oldham

We are so pleased our team was pleasant, friendly, and knowledgeable. Thank you for your kind feedback!

Team Bensons

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