From the moment we went into Bensons for Beds, all went well. The salesman at the shop was very helfpul, not pushy and took his time with us. We got emails and texts updating us on the progress of... See more
Company replied
Location
Switch locationUnit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG Orpington, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Orpington store today and were delighted with the service provided by Nick Adams. Clearly very knowledgeable, Nick took his time to show us all the options available without being at all... See more
Company replied
Excellent service from store to delivery. This is our third bed from Bensons. Once again the service at the store was just right, informative and friendly. The bed and mattress were delivered on tim... See more
Company replied
Tom in the Orpington branch was great, very patient and showed us all the items we were interested in and also suggested better options for our needs. He was very friendly and knowledgeable. I didn't... See more
Company replied
Company details
- #79 of 227 best companies in Bedroom furniture shop
- #40 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #29 of 85 best companies in Mattress Shop
About Bensons For Beds - Orpington679
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG, Orpington, Kent, United Kingdom
- 1689827956
4.8
Excellent
468 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant Customer Service
Visited bensons for beds last week and was a lovely experience. Max was very helpful and knowledgeable. Never felt pushy or forced to buy anything like in some other shops. Really lovely atmosphere in the shop, left us to walk around and shop but the guys were more than happy to assist in anything we needed. Ended up with a new bed frame and mattress and couldn’t be happier! Would definitely recommend a visit!
2 March 2026
Reply from Bensons For Beds - Orpington679
Ulrikewe,
We're happy to hear you had a lovely experience visiting our store! It's great to know that our team was helpful and knowledgeable, creating a comfortable atmosphere without any pressure. We're so pleased you found the perfect bed frame and mattress. Thank you for recommending a visit!
Team Bensons
Orpington shop 10 stars
The lady in the Orpington shop was amazing as were all the staff.
The bed is beautiful quality and the mattress is lovely.
When the bed arrived we had been putting it together 3 hours it was 2 days before my csection to realise the brackets they had put on at the factory were in the wrong place so had to take all the bed apart again to correct their mistake…
To then find whoever put it together had rounded off the screw head so we couldn’t get the Allen key to work at getting it out. Was very stressful and made the job so much longer.
Could do with having a couple of spare screws in the packet for things like this
16 February 2026
Reply from Bensons For Beds - Orpington679
Hello Hope,
We appreciate your feedback and are glad you love the bed and mattress quality and the team's service. We're sorry to hear about the assembly issues and the stress it caused, especially with your C-section approaching. I have contacted you today to discuss this further.
Thank you,
Megan at Customer Care
Great experience in store and the…
Great experience in store and the delivery team Andy and James were great too.
20 February 2026
Reply from Bensons For Beds - Orpington679
We appreciate you sharing your positive experience in our store and with our delivery team. We are so glad you were happy with the service.
Stewart - Team Bensons
Excellent customer service from John. …
Excellent customer service from John boscoe in Orpington, he read our requirements perfectly and found the perfect bed for us. Everything was explained clearly. John was funny and experienced, we would definitely look to him again if we are shopping in Bensons
20 February 2026
Reply from Bensons For Beds - Orpington679
We're happy to hear that you received excellent customer service and that our team member understood your needs perfectly to find the ideal bed for you. It's great to know everything was explained clearly. We appreciate your positive feedback.
Stewart - Team Bensons
Very good in store experience in…
Very good in store experience in Orpington (except for low emission zone fine in the post!). Very happy with our simba mattress purchase. The only downside was the 3 week wait for the delivery. It was on time and the delivery people were polite, phoned ahead and were as helpful as could be, but still a long lead time.
14 February 2026
Reply from Bensons For Beds - Orpington679
We're glad you enjoyed your in-store experience and are happy with your new Simba mattress. We appreciate your feedback regarding the delivery lead time and the low emission zone charge. We'll consider your comments as we strive to improve. Thank you.
The bed is very comfortable and the…
The bed is very comfortable.
I had a concern and I spoke to
a member of staff in customer service and she was very helpful in sorting out the problem.
16 February 2026
Reply from Bensons For Beds - Orpington679
We're so happy to hear you find the bed very comfortable! It's great to know our customer service staff member was very helpful in sorting out your concern. Thank you for your positive review – Lauryn at Customer Care 💜
Customer service was great .And staff…
Customer service was great .And staff member that helped me to choose the mattress was very knowledgeable.
17 November 2025
Reply from Bensons For Beds - Orpington679
We're happy to hear that you received great customer service! It's also great to know that our staff member was very knowledgeable in helping you choose.
Stewart - Bensons Team
Good Service
Friendly, knowledgable, helpful service from Kash in store. Good range and value.
Efficient delivery, with really good communication before and after delivery.
12 February 2026
Reply from Bensons For Beds - Orpington679
We're happy to hear about the friendly, knowledgeable, and helpful service you received in our store. We appreciate your feedback regarding our efficient delivery and communication. Michael @ Team Bensons
Having to now deal with a third party…
Having to now deal with a third party regarding tv bed that did not work when delivery men left and said customer service would call??? Just want replacement end or refund had customer service get manager to call me today just handed over now to 3rd party company if I knew this before never would have purchased
9 February 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
Thank you for your review. I can confirm this has now been discussed with the team. They will be contacting you directly to follow up and provide the next steps regarding the TV bed issue.
If anything further is needed in the meantime, please let me know,
Megan at Customer Care
Reply from Bensons For Beds - Orpington679
We are happy to hear that you had a positive experience with our great service and communication. Thank you for your feedback!
Delivered on time good sales person all…good all round service great products
Delivered on time good sales person all round good service
6 February 2026
Reply from Bensons For Beds - Orpington679
We're happy you received good service and on-time delivery! It's great to know our salesperson was helpful. We appreciate your feedback!
Overall I am very happy
30 January 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
We're happy to hear that you are very satisfied with your experience; we appreciate your feedback.
excellent sales staff , excellent delivery staff , great product at great price
sales staff were so helpful and the delivery guys were so good and did great calling before to say when they were coming
29 January 2026
Reply from Bensons For Beds - Orpington679
We appreciate you sharing your feedback! We're happy to hear that our sales team was helpful and that our delivery team provided great service with timely updates.
See you next time! Megan at Customer Care 😊
Reply from Bensons For Beds - Orpington679
Thank you for your feedback Mrs Wilkinson! We're really pleased to hear you found our staff good and the explanations clear. If there’s anything else we can help with, just let us know,
Megan at Customer Care
Staff in store very helpful and polite…
Staff in store very helpful and polite talked us through all options and left us to decide also delivery was perfect
29 January 2026
Reply from Bensons For Beds - Orpington679
We appreciate you sharing your experience! We're happy to hear that our staff were helpful and polite, and that our delivery service was perfect.
We where given information about…mattresses
We where given information about mattresses as well as how to test them but where left to look and not bothered.
28 January 2026
Reply from Bensons For Beds - Orpington679
We appreciate your feedback and are glad you found the mattress information helpful. We'll consider your comments as we work to improve our customer experience.
Reply from Bensons For Beds - Orpington679
We're happy to hear that our Orpington store provided helpful service. Thank you for your positive feedback; we appreciate it.
Good service
Comfortable bed, seems well made, good service between buying and delivery.
25 January 2026
Reply from Bensons For Beds - Orpington679
We're so happy to hear you find the bed comfortable and well-made, and that you received good service during the buying and delivery process.
Benson beds the better store
We’ve tried other bed stores but they were not as good as Orpington benson beds , dealt with Max who really knows his subject and offered advice and details on every bed we showed interest in which made our choice very easy
25 January 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
We're happy to hear that your experience at our Orpington location was so positive. We appreciate your kind words and are glad the advice offered made your choice easier. Thank you for your feedback.
Reply from Bensons For Beds - Orpington679
We appreciate you sharing that our assistants were pleasant! We are so happy you had a positive experience with our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.