Christelle at the Oxford store provided excellent and friendly service. She was very welcoming and patient and took the the time with me to cover all my options for a new bed and mattress. In the end... See more
Company replied
Location
Switch locationUnit 5 Botley Road Retail Park, Botley Road, OX2 0HA Oxford, Oxfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales staff were very friendly and helpful; text messages kept me informed about my order; the delivery guys called the night before delivery - I was first on their list; phone call half an hour b... See more
Company replied
Great customer service, both in store and over the phone: friendly staff and got really good deal in sale. Delivery was timely and handled professionally.
I had expert help from Max which was much needed and appreciated. With such a large range of mattresses and bed frames I cannot imagine making a decision alone! Everythong well explained and chance to... See more
Company replied
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #40 of 115 best companies in Bed shop
- #27 of 85 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Oxford680
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Botley Road Retail Park, Botley Road, OX2 0HA, Oxford, Oxfordshire, United Kingdom
- 1865202795
4.9
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, both in store and over the phone: friendly staff and got really good deal in sale. Delivery was timely and handled professionally.
29 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
Christelle at the Oxford store provided excellent and friendly service. She was very welcoming and patient and took the the time with me to cover all my options for a new bed and mattress. In the end I bought a lovely divan base and headboard thanks to Christelle's help.
25 July 2026
Reply from Bensons For Beds - Oxford680
Thank you for your wonderful review! We're delighted to hear that Christelle at our Oxford store provided such friendly, welcoming, and patient service. It's great to know she took the time to talk you through all your options and helped you find the perfect divan base and headboard to suit your needs.
Thank you once again for your kind words. We're always here if you need anything further.
Great all-round service from sales to delivery,no complaints,a most comfortable mattress to
Great all-round service from sales to delivery,no complaints,a comfortable mattress.
Impressed with quality and comfort
20 July 2026
Reply from Bensons For Beds - Oxford680
We're so pleased to hear that you experienced great all-round service from sales to delivery. It's wonderful that you're impressed with the quality and comfort of your comfortable mattress!
Thank you for your positive review - Lauryn at Customer Care
Great experience of buying a bed
The sales staff were very friendly and helpful; text messages kept me informed about my order; the delivery guys called the night before delivery - I was first on their list; phone call half an hour before delivery and then the guys were friendly and prompt. The bed is fabulous, strong and well crafted. Thank you.
14 July 2026
Reply from Bensons For Beds - Oxford680
We're so pleased to hear about your excellent experience, from our friendly and helpful sales staff to the smooth delivery process. It's wonderful that you were kept informed every step of the way and that our delivery team was prompt and courteous. We're delighted you love your fabulous, strong, and well-crafted bed! Thank you for your feedback!
Team Bensons
beds with courtesy
I had expert help from Max which was much needed and appreciated. With such a large range of mattresses and bed frames I cannot imagine making a decision alone! Everythong well explained and chance to lie on various mattresses. Good delivery time and the team will assemble my bed. With the generous sale discounts I was very pleased with my puirchase
14 July 2026
Unprompted review
Reply from Bensons For Beds - Oxford680
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided expert help and explained everything clearly, making your purchase easy. We're glad you're happy with your new bed and the generous discounts!
From entering the shop to browse to the…
From entering the shop to browse to the sale and final delivery, Benson staff have friendly very helpful and attentive throughout.
10 July 2026
Reply from Bensons For Beds - Oxford680
We're so pleased to hear that our staff were friendly, helpful, and attentive throughout your experience, from browsing to delivery. Thank you for your kind feedback!
Botley branch is fantastic- go there
We popped into the Botley branch with the intention of just having a look. We needed a new bed but I had put it off because I'm disabled and some stores are not understanding. Well Christelle what a breath of fresh air. She was caring and didn't rush us, she even opened the lift door for us. Honestly I wanted to buy the whole store from her. (I did buy a bed actually). It was the best customer service I have seen in years. She's a credit to your company. Well done.
9 July 2026
Unprompted review
Reply from Bensons For Beds - Oxford680
We are so incredibly pleased to hear about your wonderful experience at our Botley branch! It's fantastic that our team member provided such caring and understanding service, making your visit comfortable and unhurried. We truly appreciate your kind words.
Team Bensons
Helpful sales staff
Helpful sales staff. Good clear ordering process and prompt and courteous delivery.
6 July 2026
Reply from Bensons For Beds - Oxford680
We're so pleased you found our sales staff helpful and appreciated our clear ordering process. We're also glad your delivery was prompt and courteous. Thank you for your kind feedback!
Team Bensons
Not a single thing wrong from start to finish!
Staff in the Oxford store spent a good deal of time with me to make sure I was buying the right mattress for me. Then the delivery team was very efficient: arrived on time and set everything up within 20 minutes. Cannot think of a single criticism from beginning to end of this purchase.
1 July 2026
Reply from Bensons For Beds - Oxford680
We're so pleased to hear our team spent time ensuring you found the right mattress. It's wonderful that our delivery team was efficient and everything was set up quickly!
Reply from Bensons For Beds - Oxford680
We're so pleased to hear you received very good service both in-store and with your delivery. Thank you for sharing your positive feedback!
Team Bensons
Sales person was very knowledgeable and…
Sales person was very knowledgeable and helpful. We're happy with the deal and await delivery.
27 June 2026
Reply from Bensons For Beds - Oxford680
We're so pleased our team was knowledgeable and helpful. We appreciate your kind feedback!
Team Bensons
The delivery was perfect
The delivery was perfect, couldn't have gone better.
25 June 2026
Unprompted review
Reply from Bensons For Beds - Oxford680
We're so glad the delivery went perfectly for you! Thank you for your kind words.
Team Bensons
Great all-round service
Great sales service from Christelle, communication after purchase and delivery service from Dave and Stevie.
2 June 2026
Reply from Bensons For Beds - Oxford680
We're so glad you had a great experience with our sales and delivery teams. Thank you for your wonderful feedback!
Team Bensons
Genuinely brilliant
Genuinely, this was such a brilliant experience. We visited the shop a couple of times and all of the members of staff were so kind and patient. They helped with ordering, and the process of getting it chosen and delivered couldn’t have been easier. My husband and I were really impressed, and will definitely use them again in the future.
4 June 2026
Reply from Bensons For Beds - Oxford680
We're so pleased you had such a brilliant experience! It's wonderful that our team was kind and patient, making the ordering and delivery process easy. We appreciate your kind feedback and look forward to assisting you again.
Team Bensons
Reply from Bensons For Beds - Oxford680
Thanks for your kind words!
Team Bensons
A most positive delivery experience
A most positive delivery experience. Lots of useful advice given, especially from Brian. Thanku ... couldn't be happier. And my first night of blissful sleep with no bad back in the morning.
28 May 2026
Unprompted review
Reply from Bensons For Beds - Oxford680
We're so happy to hear about your positive delivery experience and the useful advice you received. It's wonderful that you're enjoying blissful sleep and no back pain! Thank you for your kind feedback.
Team Bensons
Reply from Bensons For Beds - Oxford680
We are so pleased you found our customer service amazing and helpful. Thank you!
Team Bensons - Jess
Reply from Bensons For Beds - Oxford680
Thank you!
Team Bensons - Jess
Sold a wrong Mattress
Sold a wrong Mattress, Even with my immediate discovered, with 10 years Guaranteed, They still refused to Change the Mattress
17 June 2025
Reply from Bensons For Beds - Oxford680
We are sorry to hear about the mattress issue. We are reviewing this internally to understand what happened.
Team Bensons
Excellent service and looked after in…
Excellent service and looked after in store by Kurtis. Discussed our needs and gave us the options - we took our time to choose.
Delivery was easy, well informed by the app and the driver. Easy contact and they treated the house with care while navigating awkward stairs.
24 April 2026
Reply from Bensons For Beds - Oxford680
Thank you for the brilliant feedback! 😊 We’re so pleased Kurtis took the time to understand your needs and let you choose at your own pace. Great to hear delivery was smooth, well‑communicated, and handled with such care — even on those tricky stairs! Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.