The Salesman in the Peterborough branch (?Dave) was fabulous. He really listened to what we wanted and guided us accordingly. The mattress was available promptly and the delivery drivers (Paul and B... See more
Company replied
Location
Switch locationUnit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR Peterborough, Cambridgeshire, GB
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See what reviewers are saying
Great service from the Peterborough store. Given time to look in our own without hard sell techniques. After a while we were approached by David who explained the makeup of the mattress, demonstrated... See more
Company replied
David at the Peterborough store was a great salesman. Wasn't pushy & was very informative. He listened to our specific needs & made us feel at ease. This is why I'm writing this review as, he definite... See more
Company replied
I was welcomed by Ryan, when l entered Bensons For Beds. He was friendly, helpful and professional from start to finish. I felt comfortable browsing around and no pressure to purchase anything. My s... See more
Company replied
Company details
- #76 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #28 of 87 best companies in Mattress Shop
About Bensons For Beds - Peterborough
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR, Peterborough, Cambridgeshire, United Kingdom
4.6
Excellent
90 reviews
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Very poor communication
I ordered a double bed and asked if two single beds could be taken away, I was told at the Peterborough store this was not a problem and a charge of £50 was put on. When it came to receive the bed, I was told only one mattress could be taken and they could not put the double bed together due to lack of space and I should have disassembled the single beds. So the first next date they have is in 3 weeks time. On no communication from Bensons for Beds did they either say the single beds need to be disassembled and the amount of £50 did not advise anything on what would be taken away and I am told I now need to pay more money if I want the extra bed. I have sent a complaint and I would not use this company again. Be aware if you want to cancel they can charge 20% to cancel after 7 days of the order. My complaint has not even been acknowledged 5 days after the email by customer service
27 January 2025
Unprompted review
Reply from Bensons For Beds - Peterborough
We regret to hear about the issues with your order, the removal of your old beds, and the assembly. We're sorry for the lack of communication and the delay in addressing your complaint. We'll investigate these points to improve our service. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Peterborough
We appreciate you noting our staff's helpfulness! We are happy you had a great experience with our team.
Take care,
Megan at Customer Care
Great experience
The gentleman that helped me and my Partner was kind and friendly and helpful in all aspects of getting me and my partners new bed couldn’t of asked for a better customer service experience
15 January 2025
Reply from Bensons For Beds - Peterborough
We're happy to hear that the service you received while choosing your new bed was so helpful and friendly. Thank you for sharing your positive experience with us, Megan at Customer Care
very good salesperson
13 January 2025
Reply from Bensons For Beds - Peterborough
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Take care, Megan at Customer Care
Reply from Bensons For Beds - Peterborough
We appreciate your feedback! We are happy to hear that you received good service from our knowledgeable staff. Thank you, Megan at Customer Care
Great Customer Service
Me and my Partner went into the Peterborough store and had a look around for our new bed, we wasn't greeted right away which was actually very nice so we could actually view items and then Jason approached us and helped us with a couple of questions we had, we then proceeded to buy what we was after and it was a nice, easy process and a very quick delivery, we however hadn't measured correctly and the bed didn't fit up the stairs (my fault obviously) Despite this I had to deal with several people in the shop over the phone to try and get this rectified and the correct bed ordered and the one that wouldn't fit collected and all of this over the Christmas period where I imagine they are quite busy, however everyone I spoke to was very polite and professional and kept me updated with everything as we went and I finally got the bed I wanted and delivered by Graham and his Team, again very polite and helpful during the delivery and now I am all set up ready to enjoy my first nights sleep, would definately recommend to anyone looking for a new bed!
7 January 2025
Unprompted review
Reply from Bensons For Beds - Peterborough
We're happy to hear that you had a positive experience in our store and that the purchase process was easy. We appreciate your feedback regarding the delivery and the challenges you faced. We're glad our team could assist in resolving the issue and ensuring you received the correct bed. Thank you for recommending us, Megan at Customer Care
Great service
From walking through the door, until placing our order the experience was first class. David who finally took our order, and helped with advice was very polite and respectful. No hard sell just listened and gave us a few pointers and ideas.
31 December 2024
Jm the shop assistant was extremely…
Jm the shop assistant was extremely helpful and dealt with our very quickly and was very friendly.
30 December 2024
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