Excellent service in store at Reading, prompt and efficient delivery and comfortable mattresses. I’ve taken a star off because there was a small rip in the base fabric of one of the mattresses when it... See more
Company replied
Location
Switch locationUnit 2 Forbury Retail Park, Forbury Road, RG1 3JD Reading, Berkshire, GB
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Nadeem was extremely helpful and patient with my specific requirements measurements and queries. There wasnt pressure to make a decision at that time. He left me the space to decide and come back to... See more
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The shop assistant helped us by understanding the type of bed we were looking for and recommending a few suitable options. He allowed us to browse and try matresses without any pressure. We bought our... See more
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We went in our local store to purchase a mattress, Nadeem a really helpful guy advised us and was very patient as it took us ages to decide!!! The store is massive and has lots of choice.
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Company details
About Bensons For Beds - Reading Forbury496
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD, Reading, Berkshire, United Kingdom
- 1189560813
4.7
Excellent
475 reviews
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The only thing they didn’t tell me…
The only thing they didn’t tell me about the new mattress is how heavy it is to change, my old mattress I couldn’t change the linning myself now I need help it so heavy. Advice to anyone buying a new mattress is t lift it first then lay on it
10 December 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for sharing your experience with us Alexandra. I’m really sorry to hear that your new mattress is heavier than expected and that it’s now more difficult for you to change the bedding without help. We understand how frustrating that can be.
We have taken your feedback onboard to look into how we can change this.
If there’s anything we can do to support you further—whether it’s guidance or product advice, please don’t hesitate to get in touch. We’re here to help in any way we can,
Megan at Customer Care
Delivery was on time
Delivery was on time. They phoned me when they were 10 minutes away. They were polite and helpful.
5 February 2026
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that our delivery service met your expectations. It's great to know that our team was punctual, communicative, and helpful during your experience.
Excellent staff
Excellent staff, polite efficient and helpful.
I had a problem with the mattress: it was replaced and delivery of the new mattress was prompt. The delivery men were both very friendly and efficient.
5 February 2026
Reply from Bensons For Beds - Reading Forbury496
We're so happy to hear about your positive experience with our staff and the prompt resolution of your mattress issue. We appreciate your feedback regarding the friendly and efficient delivery service.
Staff were very helpful
When we went into the store the staff were very helpful, our daughter isn’t great at climbing but wanted a mid sleeper as her new bed, the staff member came with us and took the do not climb sign down so that she could try it out and we could see if this would be suitable for her. Turns out it was great and we have one happy girl.
5 February 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for the wonderful review! We’re so glad our team were able to help your daughter try out the mid sleeper safely — it’s lovely to hear it worked perfectly for her. Nothing better than a happy little one with a new bed! We really appreciate you sharing your experience,
Megan at Customer Care
Avoid - broken unfixed beds, that they are not interested in sorting out.
Avoid.
I ordered a bed on 28th Nov 2025, it arrived / was assembled broken draw. base by Bensons subcontract P2P. P2P finally sent out men to repair it on 29th Jan, who were late, in a hurry and were more interested in the time then fixing the bed draw. P2P say that the bed needs a whole use base and to contact Bensons, Bensons say to contact P2P and neither companies care as soon as they have your money.
I am 80 years old and registered disabled and it feels as if these 2 companies believe that they can take thousands of pounds and not sort out a broken bed and just fob me off by telling me to talk to the other one.
28 November 2025
Reply from Bensons For Beds - Reading Forbury496
We are truly sorry to hear about everything you’ve been through Sue— this is absolutely not the experience we want for any of our customers, and especially not for you.
We have contacted you today to discuss this further.
Thank you,
Megan at Customer Care
Excellent service
Excellent service, from the showroom to the bed delivery. Very helpful staff. Good communications throughout. Would definitely recommend.
5 February 2026
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear about the excellent service you received, from the showroom to the delivery of your bed! It's great to know our staff were helpful and our communications were good.
I was well looked after.
27 January 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for the lovely feedback Irene! 😊 We’re really glad to hear you felt well looked after. Enjoy your new purchase, and thanks again for choosing us,
- Megan at Customer Care💜
Brilliant.
Bright airy store. Lots of choice. Could try mattresses easily without being disturbed. Good offers in store. Info easily available to compare products. No pushy salesperson.
28 January 2026
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
We're happy you found our store bright and airy with lots of choices. We appreciate that you could easily try mattresses and that you found our offers and information helpful. Thanks for your feedback,
Megan at Customer Care
Great Customer service
Akram was amazing in helping us choose our bed and mattress. We really appreciated his help
27 January 2026
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
We're so happy to hear that you appreciated the assistance in choosing your bed and mattress! Thank you for your positive review.
Ishry at Reading Forbury
We visited the branch in Reading Forbury and was served by Ishry. He was incredibly knowledgeable, friendly and helpful. He helped us narrow down what type of mattress that would suit our needs and the first mattress he recommended, we ending up buying as we loved it so much. The whole process was stress free and easy!
27 January 2026
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that you found our staff incredibly knowledgeable, friendly, and helpful during your visit to the Reading Forbury branch. We appreciate your positive feedback and are so glad you found a mattress you love!
Successful delivery
Successful delivery, one of the best I have seen in quite some company
19 September 2025
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that your delivery was successful and among the best you've seen! Thank you for taking the time to share your positive experience.
Relatively good service
The different number of mattresses to try out in store was great and the sales person was helpful. The mattress arrived as booked with regular updates before delivery. The 3-man delivery team were excellent - professional, very quick and courteous. The mattress is very comfortable. Would have given 5*s if the Sales Person hadn't tried to add maintenance and cleaning packages onto the total cost citing I was getting a discount already (which I was due to Xmas sale). Unnecessary tactic to get more commission which spoilt the whole experience as had to be quite assertive to get them removed.
22 January 2026
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear you found a comfortable mattress and appreciated the delivery team's professionalism. We regret that the sales approach detracted from your experience. We'll review our sales practices to ensure a better customer experience. Thank you for your feedback.
Really nice sales guy who helped us
Really nice sales guy who helped us. Not pushy at all but really helpful and informative. His name was Shayne.
14 January 2026
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that you had such a positive experience! It's great to know our team member was so helpful and informative without being too pushy.
Staff in the store were very helpful
Staff in the store were very helpful, not pushy. Delivery was quick & straightforward. Delivery team were very polite, professional & courteous.
16 January 2026
Reply from Bensons For Beds - Reading Forbury496
We appreciate your positive feedback! We're happy to hear that our staff were helpful and the delivery was quick. It's great to know our delivery team was polite and professional.
Efficient and good communication throughout
18 January 2026
Reply from Bensons For Beds - Reading Forbury496
We appreciate you pointing out our efficient communication. It is great to know you had a positive experience with us.
All good as advised
All good as advised removed shoes,rang before delivery to advise arrival time.
13 January 2026
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your review David! 😊 We’re glad everything went just as advised — from the courtesy call before arrival to the team removing their shoes and delivering with care. Really appreciate you sharing your experience,
Megan at Customer Care
Everyone was very helpful.
9 January 2026
Reply from Bensons For Beds - Reading Forbury496
We’re so pleased to hear that everyone was helpful during your visit. Thank you for your positive review – Lauryn at Customer Care 💜
A good buying experience.
Upon entering the store we were approached by sales staff asking what we were interested in today and directed to the appropraite area.
The salesman was very helpful. He answered all of our questions to our satisfaction and was particularly helpful in explaining how to select the correct matress support/comfort level, using the 'Sleeppro' BodiTrak technology.
A nice and unexpected touch was to increase the discount to cover the purchase price of their BedGuard kit, Mattress protector & recycling our old bedbase/matress.
The ordering, T&C's, invoicing and delivery process was thouroughly explained to.
6 January 2026
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that our sales team was helpful and directed you to the appropriate area upon entering the store. It's great to know that the salesman answered your questions to your satisfaction and explained the Sleeppro technology. We appreciate your positive feedback regarding the unexpected discount and the thorough explanation of the ordering, terms, invoicing, and delivery process. Thank you for your positive review – Lauryn at Customer Care 💜
Great service
When visiting the store we were left alone to browse and try the beds at our leisure. No pushy sales person! However they were in eyesight if we needed to ask questions.
1 January 2026
Reply from Bensons For Beds - Reading Forbury496
We're happy to hear that you enjoyed your visit! We aim to provide a relaxed shopping environment where you can browse comfortably while still having assistance available. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service in Reading store
Excellent service in Reading store! Friendly staff, helpful advice and smooth buying experience. Highly recommend!!!
28 November 2025
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your wonderful feedback! We’re thrilled you had such a smooth experience at our Reading store and appreciate your recommendation.
Best Wishes,
Megan at Customer Care
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